Sales Project

Lillian Q. Jackson

**** ********** *** - ******, ** 30080

770-***-**** (Home) - 770-***-**** (Cell)

ii9h11@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Thorough knowledge of project coordination and management regarding all aspects of hardware/software

deployment/installs and telecommunications service

Demonstrated ability in the provision of sales support services and client based requests

Familiar and comfortable with multi-ethnic populations; adapts easily to new concepts and responsibilities

Exceptional communication/interpersonal and organizational skills

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EXPERIENCE

2005 Present Contract Consultant Services Atlanta, GA

2011-2012 AT&T Mobility

Project Implementation Manager

Validated assigned Alcatel Lucent orders from the market in IWOS for daily scheduling

Assisted with validating IWOS orders (Alcatel Lucent and Ericsson) for other PIM’s

Imported new Alcatel Lucent orders submitted via Granite Works into the MATT tool for daily scheduling

Deconflicted and scheduled all Alcatel Lucent orders using daily MPC and RNC Freezes reports via the MATT tool

Worked with various teams to resolve potential scheduling conflicts

Sent Excel spreadsheet each afternoon to team with orders to be performed within the assigned Maintenance Window by AT&T and QuadGen Engineers

Submitted a daily report (morning) for all work completed by AT&T and QuadGen engineers

Closed and suspended orders in IWOS per AT&T and QuadGen engineering comments and RNC Freezes reports

Completed a weekly IWOS Audit for Suspended and Open Orders

Prepared and submitted month end reporting (orders and financials)

Reviewed, reconciled and approved invoices for work performed by QuadGen engineers

Maintained the Purchase Order Tracker for assigned lines of work

Participated in a bi-weekly Purchase Order conference call between AT&T and QuadGen

2011 Nsoro MasTEC, LLC

Site Acquisition Project Coordinator

Audited, processed and tracked sales orders for (TN-KY) in NORAD for AT&T approval

Audited, processed and tracked internal/external PO’s in Oracle and AT&T’s Enterprise Purchasing (iSupplier)

Tracked assigned projects in Excel to ensure milestone dates are in accordance with project timelines

Worked with market Project Managers/Site Acquisition Team to resolve all project challenges

Responsible for revising the Site Acquisition Project Coordinator process manual

Attended deployment conference calls with my assigned market and AT&T

Cross-trained on the aspects of the Leasing Coordinator position

Updated project information in market/team shared drive folders

Scribed for team meetings and maintain the team’s shared drive folder

2009-2010 AT&T Mobility

SharePoint Administrator - Rose International, Inc.

Audited all acquisition Data-Parlor-Work requests/responses between AT&T, Centennial Wireless and Verizon before submission to Haynes and Boone

o Centennial – Alltel wireless merger; Verizon purchase of Centennial wireless sites

Initiated and maintained a weekly report of all open items, action items, escalations and final client requests

Trainer for the US Department of Justice Divest Training site for all AT&T and post acquisition associates

Performed a weekly Divest Training audit to ensure AT&T associate compliance with US Department of Justice requirements for the Centennial-Alltel Wireless acquisition

Participated in Zodiac conference calls and face-to-face meetings

2008-2009 Quest Diagnostics

Client Systems Implementation/Project Manager - TEKsystems

Responsible for all aspects of hardware/software (deployment/installs) and telecommunications service orders for assigned clients (base of 100) physicians, clinics and hospitals in Southeast Region

Audited sales contracted to ensure items sold matched the clients need

Generated calls to assigned clients to assess hardware/software connectivity and systems training needs before deployment

Evaluated retired equipment and properly returned to site after new equipment installations

2008 Dell (State of Georgia Due Diligence Team)

Project Coordinator TEKsystems

Facilitated State of Georgia Due Diligence sessions with Dell and IBM consultants

Documented computing infrastructure requirements and service expectations for the State of Georgia

Managed SharePoint database repositories

Participated in daily Dell – IBM Project Team calls to review findings

2007-2008 Tandberg/Ericsson

Project Coordinator - Matrix Resources, Inc.

Managed hardware/software deployments for Time Warner, Comcast and Charter Communications

o Largest Project: NBC 2008 Summer Olympics

Researched, audited and reconciled invoices using United States and United Kingdom databases

Utilized Replicon and Excel to audit project setup, tracking and billing

Member of the ISO9001 preparation team

2007 Matrix Resources, Inc.

Project Coordinator (Project Solutions Group)

Managed the new hire/existing/internal MATRIX Resources US and Offshore consultants and projects

Assisted Recruiting Manager with creating website job requisitions and candidate screening

Assisted with statements of work development

Audited and reconciled billable hours and expenses for projects and calculated monthly sales incentives

2006-2007 Turner Broadcasting System, Inc. Atlanta, GA

Recruiting Coordinator (Digital Media Project - Temporary Position)

Managed all aspects of the hiring process including candidate interviews and debriefing sessions

with hiring managers

Developed and successfully implemented a new interviewing process to evaluate the high volume of applicants

Maintained applicant tracking system to effectively monitor the status of all candidates

2006 Dell Detroit, MI

Account Manager - VisionIT, Inc.

Collaborated with Northern California Kaiser Permanente office regarding IT staffing

Drafted Installation Service Quotes (Purchase Orders) for project staffing for 40-50 projects

Managed a consultant and HW deployment project database

Managed all project Statements of Work

Performed weekly audits and reconciled billable hours and expenses based on PO terms of agreement

Facilitated a weekly conference call with client to review and assess account payment status

Developed Instructional Training for the QuickBase Invoicing System

2005-2006 Turner Broadcasting System, Inc. Atlanta, GA

Database Coordinator (NetOps - Temporary Position)

Responsible for auditing TNT/TBS Network placement of scheduled advertising

o Largest Project: NBA All Star and Playoffs Games

Audited and reconciled daily commercial programming oversell discrepancies with 98% accuracy

Quality-checked advertising for airtime placement per client specifications

Developed program placement reconciliation documents and cross-trained placement team

Participated in a group cross-training challenge to ensure 100% coverage

Licensing Agent Assistant (ImageSource - Temporary Position)

Reviewed and recorded payments received by clients and resolved billing inquiries within 24 hours

Prepared a weekly accounts receivable report for executive level management and accounting staff

2004-2005 Atlantic Envelope Company Smyrna, GA

Customer Service Representative/Client Account Manager

Primary interface for pre/post sales to small - large business clients in GA, AL and NC

Maintained a database of weekly open manufacturing issues

Audited and reconciled all client based account billing requests and past due invoices

Created and distributed monthly/quarterly sales reports for clients

Maintained a weekly open issues database for QA meetings

2003-2004 Web.com formerly Interland, Inc. Atlanta, GA

Field Sales Coordinator/Project Coordinator

Collaborated with Design Project Managers and Web Designers to secure client website content

Assisted VP of Sales with the design and implementation of sales policies and procedures

Sales liaison to Human Resources, Information Technologies, Customer Service and Billing & Collections

Managed sales tracking database, prepared sales weekly reports, managed marketing collateral and conducted training sessions for sales reps

2001-2003 Bank of America

Management Associate – Richmond, VA

Personal Banker/Mortgage Lender – Atlanta, GA

Coached sales/service associates on enhancing sales

Provided consumer/commercial clients with products and services for financial management

Performed scheduled and unscheduled audits of all teller windows in assigned banking centers

Led team in meeting regional customer satisfaction/retention goals

Originated and closed all loan contracts/agreements for assigned clients after the sale

1997-2001 Verizon Information Systems Glen Allen, VA

Operations Support Representative/Project Coordinator – Reduction in workforce

Responsible for managing contracts and auditing advertising copy for 6-8 annually assigned local/regional territories

Assisted the Production Team to ensure directory project schedule deadlines were achieved

Researched and documented post-publishing claims to determine revenue losses for potential claims

Facilitated division meetings to introduce new yellow/white page directory up sale products

1993-1996 Verizon (Formerly MCI Telecommunications) Glen Allen, VA

Branch Commissions Analyst

Managed all aspects of a multi-tiered sales/service commissioning system

Responsible for managing an $8 million branch budget

Audited various reports to ensure the proper allocation of budget resources and the return of misappropriated funds

Utilized an Access database to track profit and loss trends

Developed branch sale/service training materials and facilitated training sessions

Managed vendors to ensure cost efficiency

EDUCATION

B.A in Urban Studies (Planning & Development) - University of Tennessee, Knoxville, TN

Minor: Business Administration - Tennessee State University, Nashville, TN

Graduate Certificate: Marketing - Virginia Commonwealth University, Richmond, VA

NOTABLE SKILLS

Computer: Microsoft Office, Microsoft Outlook, Lotus Notes, BrassRing, IWOS, MATT, NORAD, Oracle. Quickbase,

SharePoint and Replicon

Business: Account Management, Project Management, Budget Development, Event Planning and Public Speaking

PROFESSIONAL & COMMUNITY AFFILIATIONS

University of Tennessee Knoxville National Alumni Association– Atlanta Chapter Board of Director - Treasurer

Tennessee State University – National Alumni Association – Atlanta Chapter

American Cancer Society – Relay for Life South Fulton – Sponsorship Chairman

Alpha Kappa Alpha Sorority, Inc. Tau Epsilon Omega Chapter – Health Committee Co-Chairman

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