Sales Customer Service

OBJECTIVE: I would like to secure a position with a company that through demonstrated strong work

ethic, initiative and the ability to work effectively under pressure would be a positive asset to

you and your team.

EMPLOYMENT:

8/09 – 9/10 MASERGY COMMUNICATIONS

ADMINISTRATIVE ASSISTANT/TRAVEL COORDINATOR: Responsible for searching and booking travel for

Executives and the Global Sales team. Reconciling the monthly corporate credit cards, A T & T, Verizon,

Conferencing and Efax bills. Putting together Monthly travel reports for all Executives. Provided

Coverage for the Front desk Manager and receptionist. Food shopping for the company weekly. Providing

Back up for the Executive Assistant daily while providing support for the Marketing department.

Completed expense reports for numerous Executives. In charge of all furniture and equipment orders.

Planned monthly lunch and events for entire office.

9/08 – 2/09 HOLIDAY INN SELECT NORTH DALLAS

SALES ADMINISTRATOR: Responsible for all administrative support for Sales, Catering, Accounting, and Front Desk. Ordering all supplies, copies, sales leads and reports. Maintaining the Executive offices and providing excellent customer service at all times. Maintains sales promotion materials by monitoring supplies, anticipating needs, suggesting updates in materials; sending orders to printers; monitoring delivery due dates. Receptionist and Greeted guests in the Executive Offices.

7/06 - 5/08 EXPEDIA, INC & HOTELS.COM

MARKET COORDINATOR: Responsible for maximizing revenues for assigned geographic territories by supporting a group of Market Managers. Must continually focusing on maintaining communications and relationships with the Hotels and the updating of the Expedia & Hotel.com website. Maintaining rate parity and inventory between other 3rd party sites. Created, designed and distributed marketing material for the Dallas and Fort Worth area Hotels.

9/04 - 3/06 WYNDHAM NATIONAL SALES OFFICE

ADMINISTRATIVE SUPPORT: Assisting 5 Senior Directors in daily responsibilities. Qualifying, entering leads and following up with responses for the top revenue account for Wyndham hotels. Troubleshooting office machinery. Greeted guests and clients. In charge of updating the property profile books, putting together welcome packets for new Sales Managers and 3rd party Sales Directors. Reviewing leads and sending to the appropriate Hotel by reviewing specs, peak nights, and meeting space. Booking Air Travel for 2 Directors. Assisting 3 Sales Managers with data entry of Sales and Catering Leads

6/03 - 7/04 DEPALMA HOTEL CORPORATIONS

CORPORATE ADMINISTRATIVE ASSISTANT: Responsible for assisting the President, CEO, CFO, and Accounting

and the Human Resource departments. Receptionist, Routing calls, Meet and Greet Clients and Guests.

Tracking and monitoring all daily weekly and Monthly reports for up to 13 Hotel properties.

Monitor faxes, sort and distribute all Incoming and outgoing mail, ordering supplies and troubleshooting

all office machinery. Typing letters, memos, contracts, and keeping up with the office Calendars.

Filing all documents, and auditing all filing cabinets. Contacting the Hotel Properties for Purchase orders,

Human Resource forms and data and distributing the applications, Forms and Manuals. Assisting

the Accounting Department with invoice matching and Check distribution. In charge of booking, all

travel accommodations for the President and clients. Event planning of the Annual Corporate meeting.

4/91 - 3/03 AMERICAN AIRLINES & AMERICAN EAGLE & AMR

AA: ADMINISTRATIVE STAFF ASSIST, CORPORATE SERVICE REP

AE: MAINTENANCE PLANNING COORDINATOR, RECORDS DEPT COORDINATOR, RECORDS CLERK.

AMR: SUPERVISOR OF REPORTS, ASSISTANT SUPERVISOR, CUSTOMER SERVICE REP

5/81 – 1/91 US POSTAL SERVICE

MAIL CARRIER at Carl Place, NY, LSM CLERK / ASSISTANT SUPERVISOR at Western Nassau Mail Facility

SYSTEMS: MS Word, Excel, PowerPoint, Outlook Express, MS Office, AS400, Sabre, Delphi, SalesForce,

StarCite, Pitney Bowes Postage Machine, Copy Machines, TCS, AACT, and BTS System.

Contact this candidate