High School Customer Service

**** ******** *******, *********, ** *****• 678-***-****• ********@*****.***

Nanceanne J. Roccato

Objective

• Looking for a position as a team player with a people-oriented organization where I will be able to maximize my experience in customer-service inside a challenging environment for achieving all the corporate goals.

Experience

June 2009- Present Home Delivery Group LLC/3PD Fayetteville, GA

Lead Dispatcher/ Customer Service Representative/ Data Entry

Complete daily DOT logs

Supervised/monitored approximately 35 drivers daily

Answer customer questions

Solve customer/store issues

Update dispatch board hourly

Entering customer deliveries for Lowe’s

Completing daily lead tasks such as:

Supervising 2-3 dispatchers daily

Handling truck overloads

Exporting important information via email to regional’s and managers

Aug. 2008- May 2009 Early Childhood Internship at Woodland High School Stockbridge, GA

Intern for the Daycare Program

Make daily plans for the preschoolers

Grade the students’ tests/quizzes

Decorate/Organize Day Care: making bulletin boards, organizing toys, tidying up the arts & crafts closet, and decorating the walls with the preschoolers art work.

Handle situations between the preschoolers

Making sure all preschoolers were changing stations (i.e. lunch table, art table, math table, and play area)

Education

Aug. 2009- May 2009 Georgia Gwinnett College Lawrenceville, GA

General Studies Courses

15 credits accrued

Aug. 2007- May 2009 Woodland High School Stockbridge, GA

High School Diploma

A &B Honor Roll 2008 and 2009

GPA: 3.2

Aug. 2005- May 2007 Union Grover High School McDonough, GA

Honors World History

Honors World Geography

References

References are available on request.

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