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Customer Service Office

United States
June 05, 2012

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Richelle Smith

***** ******** **.

Southfield, MI 48076

(248) ***-****

Career Goal

A highly motivated Senior Accounting Clerk with eleven years of office experience seeking a position that will allow me to utilize my coursework in Early Childhood/Elementary Education and office abilities in business communications, office management, and administration.


Wayne State University: Present

Major: Elementary Education

Minor: Early Childhood Education

Wayne State University Word Processing Center

Major: Certified Word Processor

CDA Certification

Certification: June 2012

Professional Experience

8/11-Present Southfield Public Schools

Teachers Assistant/Paraprofessional

Bussey Educational Center

Assist the classroom teacher in the smooth and efficient operation of the classroom and provides challenged students with individualized instruction

Assist in implementing lesson plans for reading, writing, mathematics, differentiate instruction, planned activities and projects.

Facilitate differential learning groups.

Ensure that children are engaged in learning.

Maintain positive rapport with teachers, students, parents, and administration.

Attend to other duties assigned by Principle.

Keep students' records and files of individualized instructional activities

Assist classroom staff with general classroom routines, related activities and maintaining a safe and enjoyable learning environment

Richelle Smith

29228 Marshall St.

Southfield, MI 48076

(248) ***-****


Wayne State University

Accounting Clerk Senior

Facilities Planning & Management

Prepare and compile statistical data for budget planning. Provide assistance in the development of budget proposals and projections.

Review, verify and analyze accounting reports and various other statistical records and listings with Utility fund accounts.

Review and process revenues and expenditures. Maintain cost system allocating expenditures to accounts in accordance with established procedures, e.g. special payment authorization (SPA).

Commit and encumber funds to financial accounting system for all expenditure documents related to University Utilities.

Review and Reconcile utility bills and documents for accuracy.

Prepare payment invoices from all utility companies, e.g. Detroit Edison, Detroit Water, Detroit Thermal, City of Detroit Revenue Collection and Oakland Water; prepare listings of outstanding utility bills payable.

Serve as resource regarding interpretation of statistical reports, established University guidelines and regulations, e.g. FMS/BAR. Resolve problems and answer questions as they arise with lenders and agencies.


Wayne State University

Office Services Clerk/Billing I

Payroll Department

Resolve problems and answer questions as they arise with employees and staff.

Look up and/or verify employee information using the SCT Banner system.

Order and monitor department supply inventory.

Check and verify information of submitted documents.

Type letters, memos and forms.

Answer general inquiries regarding department operations and university guidelines and procedures, resolve routine problems and direct non-routine questions to appropriate personnel.

Contact university personnel to correct or clarify errors or discrepancies on employee documents.

Mail distribution, process direct deposit of net pay, provide employment verifications, sorting time-exception reports, data entering timesheets, Michigan Statistics Employment Survey, W2 forms, job change reason report, activity on change reason report, answer and direct phone calls, reallocations of timesheets, union dues payments and fees.

Richelle Smith

29228 Marshall St.

Southfield, MI 48076

(248) ***-****


Wayne State University

Office Services Clerk/Billing I

Facilities Planning and Management

Processed work order refunds.

Compile statistical data; prepare workflow activity logs and productivity reports daily.

Audit files.

Receptionist fill-in.

Process billing reports for key/core charges to various buildings.

Provide billing reports for housing labor charges.

Maintain vehicle and visitor security logs.

Provide clerical assistance to faculty and staff upon request.

Cross-trained for inter- department relief.


Windows 7, Windows XP Professional, SCT Banner 2000, MS Office, Power Point, Access, Lotus, Outlook, Outlook Express, Lotus Notes, AS 400, Meeting Maker, Multi-line telephone, 10 key calculator, Fax machines, Xerox machines, Printers.

WSU customer service training.


Educational Psychology, Seminar: Early Childhood, Teaching Reading in Early Childhood, Computer Application: Teaching I, Exceptional Child: In the Regular Classroom, Family Community School Partnerships, Literature for Children, Multicultural Education: Urban America, Teaching Biology: Elementary & Middle School, Teaching Reading: Subject Matter, First Aid & CPR, Infant Development, Marriage & Family Problems, Planning & Implementing Preschool Curriculum, School Violence & Conflict Resolution, Young Adult Literature, Family Collaboration & Early Childhood Intervention, Child Psychology, Fundamentals: Education Psychology, Adolescent Psychology, Introduction: Philosophy of Education, Introduction to Child Welfare, Parent-Child Interaction, The Family, Ethnic Issues: Schools & Society, Becoming A Professional Educator.

Contact this candidate