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Customer Service Manager

United States
August 29, 2012

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**** ****** *****

Bethlehem, PA ****0

Profile • Software Application training for the past 2 years.

• Nearly 16 years of experience in accounting.

• Goal-oriented individual with strong leadership capabilities.

• Organized, highly motivated, and detail-directed problem solver.

• Proven ability to work in unison with team members.

• Worked with a team of Destination Imagination kids for the past four years.

Education B.A., Economics, Rutgers University, New Brunswick, NJ


Accountant, McCafferty & Co., PC, Nashua, NH

• Prepare monthly, quarterly and annually financial statements.

• Prepare personal and corporate tax returns.

• Provide customer service to clients.

• Automated the monthly accounting process using Microsoft Excel.

Applications Instructor, Blended Solutions, Manchester, NH

• Train entrepreneurs in QuickBooks and Accounting Concepts.

• Developed and implemented curriculum for Accounting Concepts course.

• Provide training in all Microsoft Applications.

Applications Instructor, New Horizons, Nashua, NH

• Provide training in 2003 and 2007 Microsoft Excel, Word, PowerPoint, Outlook and Excel VBA.

• Provide training in QuickBooks.

• Administer support to students with specific application questions.

9/01 – 12/11

6/08- 12/11


Bookkeeper, JNESO, New Brunswick, NJ

• Responsible for posting and reconciliation of the daily financial transactions into Quicken.

• Created an access database of all union members.. 10/99- 4/01

Financial Analyst, Tosco Refining, Linden, NJ

• Controlled budget, cash flow, and capital expenditures for supporting business units.

• Prepared financial statements and schedules.

• Reviewed, analyzed, and evaluated variances against the budget and advised with necessary adjustments.

12/94 - 7/99


Involvement Milford Elementary School, Team manager for Destination Imagination

Certifications Microsoft Office Specialist (2003)

Microsoft Certified Applications Specialist (2007)

QuickBooks ProAdvisor

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