Quality Assurance Manager/Organizational Development/Training

PHILIP T. (TERRY) SMITH

Portsmouth, VA, *****

Quality Assurance…Quality Control…Quality Auditing…Strategic Planning… Organizational Development …Process Re-design/LEAN…Personnel Mentoring, Training, and Development

*** Currently hold a SECRET U. S. Government Security Clearance ***

PROFESSIONAL SUMMARY (25 Years)

• Currently Quality Assurance Department Special Projects Manager at Norfolk Naval Shipyard. Last assignm,ent was to create a Leadership Development program for high level employess that are eligible for management positions. Currently creating a Workforce/Leadership Development program to encompass the entire Quality Assurance Department (approximately 500 employees) in order to improve the individuals professional performance.

• Past positions as Non-nuclear Audit Branch Manager, Non-nuclear Inspection Division Head, Non-destructive Test and Non-nuclear Inspection Division Head, and Nuclear Inspection Branch Head at Norfolk Naval Shipyard

EDUCATION

• Masters of Science in Management (Concentration in Organizational Effectiveness and Leadership) from Troy University, 2012

• Batchelor’s Degree in Business Administration from Averett University, 1999

• AAs Degree in Industrial Management from Tidewater Community College, 1989

CERTIFICATIONS

• American Society of Quality Certifications as a Certified Quality Manager/Organizational Excellence, Certified Quality Auditor and Certified Quality Improvement Associate

• Certified SUBSAFE Auditor by NAVSEA 07Q

• OPM certified instructor, 1982; Completed Apprenticeship as a Journeyman Machinist in 1979

• LEAN qualified Champion. Trained as facilitator for “7 Habits of Highly Effective People”

PROFESSIONAL EXPERIENCE

• Created the Leadership Development Program (LDP) for the Quality Assurance Department of Norfolk Naval Shipyard. Department includes over 500 civilian engineers, technicians, inspectors, and auditors that work as quality engineers, nuclear and non-nuclear inspectors, chemical and calibration laboratory personnel, and perform contractor oversight and audits.

• Lead a team of 12 Professional Quality Auditors who audited all Non-nuclear and some Nuclear work on Navy submarines, aircraft carriers and other surface ships as well as contractor material. All auditors were ASQ and SUBSAFE certified.

• Lead a team of over 100 civilians and 15 military personnel who performed shipboard inspections and certifications on Navy submarines, aircraft carriers and other surface ships. Responsibilities included technical control/process development, training, budgeting, scheduling, mentoring and oversight of critical Non-nuclear work (Including SUBSAFE). Personnel include tradesmen, technicians, supervisors and managers who perform work 24/7.

• Lead a team of 30 Nuclear instructors, inspectors, and technicians who trained nuclear inspectors and performed final certifications of all Nuclear Work packages in a 24/7 operation. Responsible for archiving of records.

• Held positions as Supervisory Nuclear Inspector, Nuclear Inspector Instructor, Nuclear Inspector, and Nuclear/Non-nuclear Machinist among others.

SIGNIFICANT ACCOMPLISHMENTS

• Planned and stood up the current Non-nuclear Inspection Division in early 2007. This entailed developing an organization that supports non-nuclear work 24/7 around the world. The organization was a Branch of a larger entity and had significant quality problems in 2005/6. By late 2007 the quality problems were reduced by over 75%. The organization is now known as one that provides high quality work, is customer oriented and safely provides strength to the overall quality program at Norfolk Naval Shipyard.

• Developed the Audit Plan and was Audit Team Leader of the Naval Ship Support Activity, Norfolk (NSSA) mandated by the Commander, Naval Sea Systems Command (VADM McCoy) due to on-going quality problems. Received a special letter of achievement from NSSA Commander for the results which were used to substantiate suspected problems and provide a basis for improvement.

• Participated on the first NAVSEA SUBAFE Functional Audit of the Electric Boat Corporation as the Quality Team Leader. Also participated in NAVSEA audits of all other Shipyards and Headquarters.

• Received the International Federation of Professional and Technical Engineers, Local One, (IFPTE) 2003 Partnership Award for recognition of my individual initiative, commitment and leadership in Labor/Management relations at NNSY.

MANAGERIAL AND LEADERSHIP PHILOSOPHIES

Meet your customer’s and employers needs/expectations by doing it right the first time, every time, SAFELY!

You cannot lead from the rear. Successful organizations have leaders who are personally involved with the day to day activities of their people, their work processes and take time to mentor them so that the proper organizational culture is obtained and maintained. You can’t just talk the talk, you must walk the talk!

REFERENCES

Will be provided upon request

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