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Customer Service Sales

London, Canada
June 07, 2011

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**** ****** ****, ******** *****, VA 23454 • 757-***-**** •


International / B2B / Negotiations / Business Modeling / Competitive Analysis / CRM / Budgets QA / Forecasting / Demand Planning / Process Improvement / Compliance / Supply Chain

Combining dynamic leadership with excellent problem-solving and team building skills, I improve manufacturing operations efficiencies and reduce costs while increasing customer satisfaction and profitability. My expertise includes all aspects of sales, technical services, process and product engineering and supply chain.

Developing business solutions to meet market needs

Cultivating enduring relationships and profitable strategic alliances

Re-engineering and streamlining processes to improve functionality

Building and leading high performing teams

Utilizing Lean Six Sigma methodologies to improve operational performance

I hold a BS in Chemical Engineering from the University of Virginia, and I am completing the Lean Six Sigma Black Belt training. Colleagues describe me as decisive, versatile and a strong communicator. You will find me to be a quick learner and always willing to try new approaches. I work well alone or as part of a team.


Built margin analysis tool to improve business decision process. Company did not have tool to assess margin performance by product and market. Built instrument to assign all costs by product by weight, establishing margin by product. Enabled company to re-focus sales, marketing and cost reduction efforts.

Managed quick response to sharply increasing demands. Customers depleted their inventories as cost-saving measure during recession, and needed replacements with short notice to Company. Worked with sales, production and logistics to coordinate production, to meet all deliver schedules and keep customers satisfied.

Transitioned to new materials, retaining key customers. Supplier of single-source key raw material gave last minute notice that product would be discontinued. Developed qualifications plan/identify alternative materials, and worked with technical resources for new recipe. Met with key customers to ease transition, retaining all business.

Negotiated new vendor agreement. As vendor was discontinuing key raw material necessitating move to new material, and raw material costs were skyrocketing, re-opened contract discussions. Negotiated with vendor to pay substantial portion of the qualification costs.

Reorganized and refocused sales teams, improving revenues. Sales were organized by market, and important markets were being underserved. Implemented regional territory structure. Authored communication plan for major customers, facilitating shift. Increased focus on critical markets/new business increasing Company’s revenues.


Consultant / Principal, APEX Manufacturing & Plasti-Films Technologies LLC, 2010 to Present. Consult on new processes and product development in all aspects of manufacturing, particularly plastic films. Provide industry or competitive analysis, project engineering and startup management.

Increasingly responsible positions with Yupo Corporation America, a >$40M manufacturer of synthetic paper and plastic films.

SVP Sales & Planning 2009 to 2010. Negotiated all major annual sales contracts, product pricing and major raw materials contracts. Managed balance of supply/demand, customer service and QA. Led staff of 20.

SVP Planning & Operations. 2007 to 2009. Managed customer service, marketing, planning, logistics, procurement and manufacturing operations. Supported sales operations with direct contact and negotiations with key customers. Directed budget of >$20M and staff of 120.

Earlier: VP Coordination & Planning, VP Manufacturing, Yupo Corporation America; Polymer Plant Manager Scotland, Film Plant Administration Manager, Area Manager, ICI Films.

Additional Information: In my spare time I enjoy golf, exercise, cycling, woodworking and reading.

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