Manager Customer Service
Resume:
David L. White CPIA
Athens, Ohio 45701
*********@********.**.***
Objective: To utilize my experience and abilities to add to a productive team environment, while learning and expanding my own knowledge. To protect and utilize a philosophy of success and problem solving to achieve set goals and ideals. To lead and help others to lead and ultimately be a part of an overall successful business.
Qualifications: 29 years experience in Sales, Marketing, Management and Consulting
Licensed Property and Casualty Agent since 1995
Insurance Agency Manager
Earned CPIA Designation July 2011
Business Manager of Local Auto Dealership
Active Managing Partner in Family Owned Business
Employment History:
2007 to Present
Agency Manager – Simmons-Musser & Warner Insurance
Responsible for All Agency business operations, Human resource management, budgeting and financial decisions, Financial Consulting for Agency budgets, Development and execution of Agency marketing, Claims management, Agency merger and acquisition, Billing and collections, continuing education, communication systems purchase and installation, Client relations and retention.
2003 to 2007
Independent Insurance Agent – Athens Insurance Services Inc.
Responsible for maintenance of book of P&C Insurance Business, Customer relations, Customer Service, Claims handling, New client cultivation and sales, Referral sales, Repeat business cultivation, Working with company representatives to assist agency growth
1998 to 2003
Agency Manager – Schultheis Insurance Agency
Responsible for all day to day business operations, Human resource management, Budgeting and financial decisions, Client relations, Account billing, Development of marketing strategies and plans, Equipment and computer systems purchasing, Claims handling, Agency acquisitions, installation of new phone and agency management systems, Project development for 5 agency corporation, Agency client outings developer/consultant
1995 to 1998
Independent Insurance Agent – Athens Insurance/Dwight Rutherford Insurance
Client prospecting, Cold call sales, Growth of start up book of business, Customer service, Referral sales/repeat business
1994 to 1995
Business Manager – Don Wood Inc
New and used automobile financing, After market accessory sales, Warranty and insurance sales, Contract production and maintenance, Inventory information maintenance, Sales assistance and facility management
1982 to 1994
Owner and operating manager – White’s Mill
Responsible for day to day business operations, Inventory, Product ordering, Marketing, Human resources, Account billing, Client relations, Vendor relations, Manufacturing and producing private label feeds (Dog, horse, cattle, swine and chicken) Marketing private label feeds, Packaging and distributing private label feeds and flours, Payroll and benefits management
Interests and Activities
Past president of the Athens High School Athletic Boosters Association
Built new concessions area, Boosterwear (clothing and spirit items), Product development, Committee assignments, Ad program for quarterly publication, Fundraising development, Budgeting and allocating funds raised to all sports teams
Past Vice President – Athens Hockey Association
Player registrations, Fundraising, League determinations, Scheduling, Coaching, League compliance for national eligibility requirements and Team parent
Past Professional Bass Fisherman – Working Man Circuit and Anglersport Inc.
Sponsor satisfaction, Product marketing, Public appearances, Tournament participation and production
Past Professional Tournament Circuit Director – Anglersport Inc.
Participant recruitment, Scheduling, Application distribution, Permit procurement, Check in examiner, Weigh-in master of ceremonies
References: Available upon request
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