Customer Service Project Manager

Donald F. Lisk

** **** ****** ****** #* • Rochester, NH 03867 • 603-***-**** • **********@*******.***

Profile: Dedicated, loyal, positive and upbeat with years of

proven management skills; supervising, operating, and training.

QUALIFICATIONS

• Ten years experience in customer service and relations skills through multiple forms of communications.

• Fourteen years supervisory experience in United States Naval Submarine Service.

• Eighteen-year proven management skills, supervising, operating, and training subordinates and peers throughout a highly decorated military career including independent duty overseas.

• Four-years experience directing Integrated Logistic Overhaul facility at Portsmouth Naval Shipyard, managing, planning, implementing, and completing logistical overhauls of three United States Naval Submarines. Specific duties included: offload, inventory, disposition, ordering, ESD packaging, and one hundred percent back loading of repair parts, consumables, technical manuals, and mission essential materials.

PROFESSIONAL SKILLS

• Well-organized, efficient, and professional at all times.

• Self-motivated, assertive and can quickly learn new procedures and methods.

• Dependable can work without supervision; able to follow directions, responsible for decisions.

• Able to work under pressure and meet deadlines.

• Proven achiever able to take on, attack, and complete all tasks and short fused requirements in a professional and timely manner.

INTERPERSONAL & TEAMWORK SKILLS

• Aggressive, professional, and successful leader.

• Work well with a diverse group of people promoting team spirit and self motivation.

• Honest and friendly, with excellent oral / written communication skills.

• Outstanding administrative skills demonstrating accuracy and attention to detail.

• Dedicated and exceptional determination to advancing productivity and a reliable work environment.

QUANTITATIVE SKILLS

• Nine years of daily hands-on experience with consumer concerns, problem solving, and resolving issues including short fused and urgent corrections to mishandled and incorrectly used firearms.

• Designed and authored monthly newsletters, monthly newspaper ads, event pamphlets, and hotel magazine inserts for sale and promotional publishing.

• Proficient in order entry, financial collections, and product research.

• Experienced in inventory control including cycle counts and annual inventory procedures.

• Highly knowledgeable in firearm laws and ATF&E requirements for firearm purchase, transfer, and disposition.

COMPUTER SKILLS

• Above average skills in MS Office suite including Word, Excel, Power Point, Outlook, and Open Office.

• Able to learn new software applications with ease.

• Recent completion of courses in CompTIA A+, CompTIA Network+, MS Office 2010, 6292 Windows 7 Installation and Configuration.

• Business correspondence skills writing letters and memos, editing content, spelling and grammar.

• Talented in graphic art and design using MS Publisher, Print Shop, Coral Graphics, Adobe and Lotus presentation software.

EDUCATION / TRAINING

January 2012 to Present

New Horizons Computer Learning Center • Portsmouth, NH

CompTIA Network+

MS Word 2010 level 1

MS Windows 7 Level 1

MS Windows 7 Level 2

MS Excel 2010 level 1

MS Excel 2010 level 1 CompTIA A+ Essentials

CompTIA A+ Practical

6292 Windows 7 Installation and Configuration

MS Outlook 2010 level 1

Hesser College • Portsmouth, NH

Managed Grade Point: 4.0

Principles of Management Introduction to Programming

Basic Business Elective Operating System Concepts

Intro to Computers Introduction to Algebra

Electronic Spreadsheets English Composition

Database Concepts Business Management

Systems Analysis

New Hampshire Community Technical College • Newington, NH

Managed Grade Point: 4.0

Computer Technologies Hardware Technologies

Introduction to Networking

Essentials PC Hardware / Software Intranet Security and Firewalls

Introduction to Information Assurance

LAN Technologies Cisco, CCNA Windows Network Operating Systems

Accomplishments: Multiple Dean's List Honoree • Multiple National Honor Society Honoree

EMPLOYMENT

Customer Service Technical Support / Sales Associate

Fox Ridge Outfitters / Thompson Center Arms • Rochester, NH 2001 to 2011

• Served as leading Customer Service Technical Support Representative; provided consumers with assistance in the use, maintenance, repair and procurement of related products.

• Provided technical support to customer service representatives ensuring customers were provided with a positive and satisfying experience.

• Direct involvement in inventory control resulted in an annual shrink loss of only $300.

• Oversaw firearm serial number inventories for four years with a perfect record of zero loss or errors.

• Worked directly with manufacturers to return, replace, or receive credit for defective materials.

Loss Prevention Specialist

Kittery Trading Post • Kittery, ME 1999 to 2001

E-7 Chief Petty Officer, Storekeeper SKC/SS

United States Navy • Various Locations 1982 to 1998

• Directed procurement, receipt, storage and demand levels of materials and equipment to active operating ships and submarines improving operational fleet readiness.

• Orchestrated the contracting of port services and material support in foreign ports around the world.

• Served as ship’s Project Manager for the logistical overhaul of two US Nuclear Submarines.

• Oversaw the flawless organization and scheduling of more than sixty volunteers, providing sixteen hundred man hours of community service while serving aboard a decommissioning vessel.

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