Human Resources Training

MICHAEL J NICHOLS

*** ******** **** ***** | Madison, TN 37115 | 901-***-**** | ihfu82@r.postjobfree.com

OBJECTIVE

Human Resources and Recruitment Professional with over ten years of progressive experience in management, project management, manufacturing and distribution, retail sales and service, compensation, full cycle recruitment , analysis, talent research and evaluation, staffing, consulting, onboarding, benefits administration, training & development, employee relations, labor relations, and employment laws desires to demonstrate expertise obtained through academic studies and work experience in a reputable, competitive, and rewarding organization.

EDUCATION

Bachelor of Science – June 2009

University of Phoenix

Major: Business Management

Cumulative GPA: 3.9

HRM Certification – June 2009

University of Phoenix

EMPLOYMENT HISTORY

Executive Director, Empire Education Group (EEG) 10/2009-9/2010

Memphis, TN

- Oversee all aspects of operations of The Hair Design School for HR, Recruitment, Education and Admissions.

- Managed and performed all HR and Recruitment related functions and responsibilities for the entire operation.

- Administered all employment practices relative to interviewing , hiring, training, coaching and exit interview processes.

- Performed sourcing and recruitment functions for exempt and non-exempt positions.

- Administered best practice strategies in recruitment and retention for entire operation (staff and student body).

- Accessed and established long-range and short-range hiring plans for specialized recruitment process management needs.

- Effectively matched prospective candidates for open positions, phone screened and established face-to-face interviews.

- Screened candidate’s profile, matched skills and qualifications with job requirements for job and operation effectiveness.

- Extended verbal and formal offers of employment to respective new hires in accordance with EEG’s hiring methodology.

- Ensured the attainment of admissions enrollment goals for monthly budget objectives were met and exceeded.

- Ensured the effective implementation of all EEG goals and objectives at The Hair Design School were met.

Human Resources Consultant Manager, Nichols Consulting Firm 11/2007-9/2009

Memphis, TN

- Created and improved HR processes and procedures for greater efficiency in accomplishing new organization’s objectives.

- Recruited for exempt and non-exempt positions; managed position postings on various tracking systems (listed below).

- Performed full cycle recruitment for all clients including: creating job descriptions, posting and sourcing for candidates.

- Administered onboarding best practices for stable employee tracking and new hire applicant course of action.

- Reviewed and interpreted employment laws and regulations and advised management appropriately. Partnered with internal and external HR counsel to determine best employee relations practice for most effective outcome.

- Advised management on opportunities for organizational success with company structure, manpower planning, benchmarking and instituted career succession planning program. National travel to clients for training, investigations and developed staffing and recruitment strategies for short and long-term employment needs.

- Responded to associate relations questions and claims; investigated associate relations matters such as harassment, discrimination, disparate treatment, etc and provided best practices for most effective outcome.

- Supported managers on all HR/Generalist issues including recruitment, employee relations, performance reviews, benefits, compensation, training, payroll, clarification of company guidelines and procedures, leave of absence, and terminations.

District Human Resource Manager, Jackson Hewitt Tax Service 9/2006-11/2007

Memphis, TN

- Recruited and hired all associates in the district and manage application process, including background checks and all employment documents. Performed high volume labor intense recruiting. Provided HR counsel for 24 west district branch offices.

- Managed data integrity in payroll system and administered bi-weekly payroll process/transfer. Conducted compensation reviews and evaluations in accordance with compensation profile trends and market standards.

- Developed employee incentive programs to promote positive employee relations. Planned, developed and executed a tax school recruitment program. Provided the train-the-trainer training and evaluated the effectiveness of employees’ performance. Provided all aspects of training for west district employees.

- Managed the HR/Training segment of the P&L and performed SOX compliance and Affirmative Action evaluations.

- Managed all aspects of multi-unit level human resources functions.

- Managed all HRIS system updates, conversions and provided necessary system access to administrative office(s) and tax preparers. Administered tax preparer readiness test and managed tax school modules.

Human Resources Specialist, Merry Maids 3/2005-9/2006

Memphis, TN

- Assessed staffing, recruitment, compensation, benefits, training and development, employee performance and employee relations trends for operational effectiveness and continued training needs.

- Prepared new hire offer letter, benefits package & all other pre-hire paperwork. Managed direct recruitment system of Branch Managers through Brass Ring, Taleo and Careerbuilder.

- Conducted phone screening interview for perspective Branch Managers and administered management and administrative assistant assessment. Managed eDrugtest system for prescreening initiatives and onboarding course of action.

- Maintained HRIS system updates and changes for employee database and administered internal careeer system training for new branch managers and office staff.

- Spearheaded ePilot screening system revision by researching a more effective and efficient pre-employment practice.

- Supported 75 branch managers and administrative staff with all payroll related issues such as direct check requests, merit increases and annual raises in accordance with ServiceMaster payroll agents.

- Administered FMLA, LOA and SHORT-TERM DISABILITY process for all 75 retail branches in accordance with ServiceMaster Benefits Management procedure.

- Administered training curriculum for new Branch Managers, Office Administrative Employees and new Franchise owners.

- Investigated employee relations issues and complaints with Branch Managers; extended best practice advice in accordance with ServiceMaster company policies and procedures.

Human Resources Research Specialist, The Disney Store Manufacturing, 3/2003-2/2005

Memphis, TN

- Managed full cycle recruitment for exempt and non-exempt employees, managed internal and external job postings, performed candidate research, recruitment analyst, onboarding and administered staffing agency process.

- Performed recruitment market evaluations for staffing and labor trends and HR best practices in recruitment.

- Managed disciplinary action, attendance, Disney newsletter, cast communication and employee training programs.

- Conducted new hire orientation and training for all employees, and assisted Human Resources Supervisor with employee performance improvement plan for overall sales and production growth. Negotiated union contracts for employees.

- Assisted employees with establishing and/or updating health and welfare insurance benefit plans including dental, life insurance and 401K.

- Assisted with employment services administration processes for two major employment agencies as the company’s peak season increased in volume and demand. Assisted with employee relations, EEO, compensation and benefits, HRIS system updates , union advisory board meetings and exempt and non-exempt employee concerns.

- Supported employee’s weekly payroll coordinator with payroll related concerns and conducted compensation evaluations & surveys. Utilized Microsoft Office Suite to monitor company’s volume, human resource updates, and employee contributions and achievements.

Human Resources Generalist, Headliner Enterprises 12/1999-3/2003

West Memphis, AR

- Administered all recruitment courses of action, recruitment analyst and strategies for employment effectiveness.

- Acquired and administered candidate profiles and performed candidate sourcing and appraisal.

- Created and managed all job descriptions and postings. Tracked and assessed all prospective candidates’ profiles.

- Performed bi-weekly recruitment market trend analyst for HR best hiring and employment practices.

- Performed all HR Generatlist functions including but not limited to staffing, employee relations, training and development, new hire orientation, coaching, record keeping, benefits administration, organizational planning, safety and employment laws for HR best practices. Recruited for internal and external positions utilizing time sensitive recruitment strategies.

- Assisted employees with FMLA, S&A and EAP packages and conducted compensation evaluations for fair wage/labor purposes. Administered employees’ annual enrollment of benefit plans, updating plan changes due to status changes.

ADDITIONAL PROFICIENCIES

JD Edwards, ADP; Citrix; ADP Enterprises; Taleo, Career Profile; eDrugtest; eScreen; Windows 2000 Professional, ME, XP & Vista; PeopleSoft; Kronos HR Systems; Microsoft Office 2000-2003 - Excel, Access, Power Point, Publisher, Word; HRIS System(s); Lotus Notes; Adobe Reader; SAP; Iron Mountain and PeopleScout Systems and Six Sigma (Yellow and Green Belt).

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