Sign in

Manager Customer Service

Pearland, TX
August 20, 2012

Contact this candidate


Yolanda Thompson

***** ******** ****** **

Katy, Tx 77450

Home 281-***-****/713-***-****

My Resume

Career Objectives:

My objective is to constantly improve profits within a company with positive and intelligent characteristics which mainly impacts the company's employee's attitude and performance. Additionally,making a great place to work and a well maintained operation for employees. Within managing a company, core values and company goals have to be delivered continuously.I think any growing operation should always ensure; excellent hospitality, structure,teamwork,promoting,motivation,feedback,organization, advertising,controlling profits and following all company guideline is my main focus in managing a company.Furthermore, training and coaching with great motivational techniques is very essential towards any company growth. Staying focus are the key spectum in any business. All these tasks has to be maintained with good time tasking skills.

Summary of


I have a optimistic and challenging personality with strong leadership skills. My primary goal is to help a company to achieve higher profits and save on expenditures within the company. I ensure projects are done in a timely manner. The management team have to mainly focus on to ensure the company runs smoothly daily. A schedule should cosider special events or holidays, peak hours, aces in their places, employees availability, staffing and completing within two weeks or one week in advance. When I place an order, I consider all expenditures and including organization with storage. Hiring employees are chosen selectively for what the company mainly interest is set upon, by checking with previously jobs, and giving two interviews instead of one. Training is an ongoing proccess. Cross training and supporting employees during peak hours and being a positive teamplayer is essential. Cross training also save the company with running labor. Furthermore, cross training saves the company money by allowing preferbably to promote an experienced employee within comparabably to an unexperienced employee. In the past and in the future I helped promoted numerous employees in my career. I also obtain skills in taking inventory, organization, and very good coaching skills. The company I usually work in are high volumes and the KPI's are ran consistantly.

Hobbies and Characteristics:

I enjoy exercising and helping people. I have been a family caregiver most of my life and I enjoy it. I desire to work in an environment I can help the place to be a great and enjoyable place to work. I am honest, patient, charming and sweet. I can easily show these characteristics in person.

Experience History:

Whataburger- Houston, TX (Note: Please do not contact)

Restaurant Manager

April 2007 - Jan 2012

I worked as a Manager and obtained all management duties. I had to stop working due to a family illness. I have been a 24 hour caregiver and directive advocate for eight months. Now that the family member is much better and well, I desire to go back to work. Even though my salary history is in high ranges, I prefer to go back to work on a negotiable pay rate. My main interest is returning to work in a positive environment.

March 2006 - 2007, I was diagnosed with Cancer and had surgery and had to recover.

JBX General Partner LLC ET AL-Houston,TX

Shift Leader/ Assist. Mgr./ Associate Mgr.

Dec 27, 1999- Oct 05, 2006

I performed all duties of a manager. I trained managers and employees, counted inventory, purchased the order for the whole store, posted marketing posters and completed new menu matrixes when updated. I made schedules, count inventory and kept a clean store.I mainly learned most of my floor supervision while working for this company. I also went to a management certification class and was certified as a restaurant manager.

Reason for leaving: Due to sickness with Cancer.

Popeyes- New Orleans, LA

Asst Manager

Jan01, 1999-Dec 31, 1999

I mainly managed the store by utilizing more coaching and alot of hands on training. As an assistant manager we were assisting the floor consistantly and teaching team work while delegating all job task duties. Additionally, inventory and ensuring quality and proceedures were delivered was essential at this company.

Reason for leaving: Moved back to Houston with family

JC Penneys-Houston -TX


Jan 01,1996- Jan 01,1998

My job tasks were to sell clothing, draperies, and other apperal. I also, priced items, and rotated new and old apperal. I had to deliver good customer service. Dress to impress the customers and stay busy by being available for any questions. Additionaly, make sure clothes are kept presentable throughout the store.

Reason for leaving: The store closed within Sharpstown mall


Aug 1997- Aug2007

Houston Community and TSU- Houston, TX

Education Level:3+ years of college and technical or vocational school

Major: Business Mgmt

Minor: Registured nurse

GPA: 3.77

total Hors: 87

Graduated: No

Training: Restaurant Manager Training Program

Jack in The Box

Dec 27, 1999- Oct 09, 2000

Restaurant Manager Training Program

The program consist of checking inventory, purchasing orders, training, managing shifts, controlling labor, food cost, and expenditures. Also, the proper way to make out deposits, safe serve training, and then learn poitive ways to delegate and coach employees.

Additionally, I worked for Walgreens and Krogers in my earlier years of working while attending High School.

Contact this candidate