Customer Service Medical Billing
Resume:
TANYA WILKINSON
**** ***********, *******, ** *****
***************@*****.***
Education
Everest College, Chicago, IL October 2011
Diploma: Medical Insurance Billing/Coding
• Honor Roll
• Perfect Attendance
Skills
Microsoft word-35wpm/10Key- 7,000kpm
Appointment scheduling / Software
Knowledge of insurance programs: HMOs, PPOs, IPA/ IPO Workers' Compensation plans, TRICARE, CHAMPVA, Blue Cross / Blue Shield Plans, Medicare, and Medicaid
Insurance Claims Processing
Patient billing (electronic & manual) CMS/HCFA-1500, UB-92 claim forms
Coding: CPT, ICD-9, HIC, HCPCS, DRGs
Medical Correspondence
Mail processing
Investigate claims
Review EOBs
Registry
Employment History
Lawndale Christian Health Center - Chicago, IL Aug 2011- Oct 2011
Internship/Medical Billing
• Reviewed EOBs for accuracy of billing and for any payments made
• Investigated claims, payments and charges/Matched payments and charges to EOBs
• Entered claims data into the computer soft ware system/stuff and mail claim payments checks/EOBs
• Followed up with insurance companies to verify past due/denied claims
TIGER DIRECT- Naperville, IL Nov 2007- Feb 2008
INVENTORY CLERK
• Handled all inventory items purchased and produced received
• Receiving and shipping inventory and required to continually keep production line stocked with inventory items
• Picking and packing items into the box for shipment
OLD COUNTRY BUFFET- Cicero, IL Mar 2006- Sep 2007
CUSTOMER SERVICE
• Greeting the customers to be seated in a timely matter and followed up to ensure customers satisfaction
• Balance the cash drawer, issue receipts, and maintain the cleanliness at the workstation
• Cleaning and preparing tables for the customers to be seated for services
CHICAGO PARK DISTRICT- Chicago, I L Jun 2003- Sep 2007
ATTENDANT
• Assisting guest in a friendly and efficient manner
• Maintains supplies neat and organized to department standards
• Responding to guest questions and assisting information regards events
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