Windows Systems Admin
Resume:
James Cina
Eagan, MN *****
*******@*****.***
HIGHLIGHTS OF QUALIFICATIONS
• Over 10 years of technology experience
• Over 5 years experience as a server administrator
• Microsoft Certified Professional
• Proficient in Windows software
• Excellent teacher/trainer
• Very well organized and able to meet deadlines
• Proven ability to assume increasing responsibility
TECHNOLOGY
Server: MS Server 2000, Server 2003 Enterprise/Small Business Server/Standard, NT Server, Windows Virtual Server 2005, VMWare Virtual Servers, Exchange System Manager 2003 and 2007, Active Directory, Group Policy, Terminal Server, IMail, Novell 3.x, 4.x, 5.x and 6.x, Lotus Domino Server 4.6.x and 5.x, Lotus Notes Client 4.6.x and 5.x, Mac OS 9, Mac OS X, Active Sync, Blackberry Enterprise Server, Citrix, Needles, Client Profiles, QuickBooks, ACT, Symantec Backup Exec 12.5, 12, 11, 10, Symantec Anti Virus End-Point Protection, Trend Micro, Retrospect, Acronis, Remote Access, IIS, ISA, VMware, SQL Server, Calyx Point, MSDS, NetBIOS, DHCP, DNS, WINS, SMTP, IMAP4, POP3, OWA, LCS, LDAP, NTP, TCP/IP, WSS, WSUS, Compellent SAN, Peer Sync, Connectwise PSA.
Workstation: MS Windows (2000, XP, Vista), MS Office 95-2007, MS Visio, Sage Peachtree, Sage TimeClock, Novell Netware, Adobe Acrobat, Adobe Photoshop, IE, Mozilla, Outlook Express, Windows Mail, VNC, Logmein, PC Anywhere, AVG, Symantec Anti Virus, Anti Spyware Applications, Wireless, Shiva VPN, Norton Anti-virus, Norton Ghost, McAfee Anti-Virus, DOS, MS Internet Explorer 2.x, 3.x, 4.x, 5.x and 6.x. Heat Call Tracking, Faronics Deepfreeze, Symantec End-Point Protection, Symantec Backup Exec, Peer Sync.
Hardware: HP, Dell, IBM, Compaq Workstations and Servers; Cisco firewalls, Cisco VPN, Sonicwall firewalls, Watchguard firewalls, Linksys routers, Network Switches, Hubs, VOIP, IBM Tape drives, Dell Tape drives, SCSI, SATA, RAID, TeraStation, CAT5, CAT6, T1, T3, Windows Mobile Devices, Palm Smart Phones, Blackberry Devices.
PROFESSIONAL EXPERIENCE
Senior Technician
• Support Technicians with testing, research, mentoring and technical training
• Assured compliance with policies and procedures established for operating the Help Desk
• Served as a point of escalation for issues with a very high level of complexity providing Tier II and Tier III support for fellow technicians.
• Recommend resolutions to complex matters of significance and coordinate the implementation
• Troubleshoot hardware, software, network and connectivity issues
• System administration of Windows 2000-2003 Servers, Microsoft Exchange, XP and Vista Operating Systems
• Server migrations from 2000 to 2003/2008
• Domain administrator responsible for managing the functionality and efficiency of multiple groups of computers running on one or more operating systems as well as maintains the integrity and security of servers and systems
• Client interaction both via phone and face-to-face which may involve conflict resolution
• Troubleshoot network issues (subnets, firewall concepts, ports and routing)
• Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company policy
• Create knowledge base documentation as required
Technology Support Center - Email Support
• Support of Lotus Notes, Outlook and PDA devices
• Configuration and support of Microsoft Office Applications
• Creation of Lotus Notes user ids and end user configurations
• Lotus Notes desktop installations and troubleshooting
• Support and troubleshooting of Outlook 2003 and Outlook Web Access
• Monitor issues encountered by customers and provide support
Information Technology Support-1
• Assisted in the supervising and training of 13 student workers by providing leadership and direction
• Provided students and student workers with high level computer support
• Provided technical support to staff and students, ranging from Help Desk, composing documentation and database creation
• In an IT team environment processed customer help requests
Desktop Support
• Provided Desktop Support for a Remote Access Server/Dial up project
• Assisted end users with configuration of RAS
• Performed field work by installing dialup connection to local clients
Novell/NT Security
• Provided administration of NT and Novell user accounts, as well as the administration of Novell Group Rights
• Assisted in the migration of machines and user IDs to NWA Domain
• Supported a multi-system environment consisting of Novell 4.x, Novell 3.x, NT & Windows 2000
• Configured and maintained network print queues for Novell and NT
Help Desk Support
• Provided support to approximately 85 different software and hardware applications with an 80% resolution within 20 minutes
• Troubleshoot and tested system hardware and configuration problems
• Created accounts for NT, NetWare, VMS, Shiva VPN and CBT Campus
• Created user accounts and databases for Lotus Notes
• Provided technical support via phone and e-mail to multi users of computer software platforms, ensuring all users follow established standards
• Prioritized and established workload and capacity
• Updated and maintained the department’s troubleshooting database for the support of all hardware and software standards and processes
• Creation of VAX print queues using AppleTalk
Software Support
• Troubleshoot and tested product software and configuration problems
• Built and tested backup devices for retail sales
• Product bug testing
• Provided technical support via phone and e-mail to multi users of computer software platforms, ensuring all users follow established standards
• Continually provided feedback and enhancement suggestions on software applications
EMPLOYMENT HISTORY
2007-Present Senior Technician Next Level Café Burnsville, MN
2006-2007 Technology Support Center - Email Support STArtTemps at St Paul Travelers St Paul, MN
2004-2006 Information Technology Support-1 NORMANDALE COMMUNITY COLLEGE Bloomington, MN
2002 Desktop Support MODIS, Inc. at ING Bloomington, MN
2001 Novell/NT Security UNS, Inc. at Northwest Airlines St. Paul, MN
2000-2001 Help Desk Support MERRILL CORPORATION St. Paul, MN
1999 Software Support COMPUTER DATA STRATEGIES Woodbury, MN
EDUCATION AND CERTIFICATIONS
Present Pursuing MCSE Self Study Completed by July 2009
Present Pursuing BS in Management Information Systems METROPOLITAN STATE UNIVERSITY
2006 Associates Arts Degree NORMANDALE COMMUNITY COLLEGE
2002 A+, MCP & MCDBA CONNECTING POINT
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