Customer Service Representative
Resume:
Shamekia Gray
Memphis, TN 38105
OBJECTIVE
To communicate clearly and effectively with all customers and staff, promote a positive work environment, and reshape and grow customer service department. To cope with the speed at which the company is growing, provide quality customer service to customers as well as the company and recognize/ manage assertive customers thru teamwork.
EDUCATION
August 2000-May 2002 North Little Rock High School West Campus
Obtained Diploma
February 2003-June 2006 Pulaski Technical College
Business Administration
WORK HISTORY
Nov 2003- May 2006 The Limited
Sales Associate
NLR , AR
-Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. -Assist in floor moves, merchandising, display maintenance, and housekeeping. -Assist in processing and replenishing merchandise and monitoring floor stock. -Participate in year-end inventory and cycle counts and assist in completing price changes within the department.
June 2006-July 2011 Joe Harris's Trucking Company
Customer Service Representative
Osceola , AR 72370
-Answer and return customer call for product and services.
-Consult with customer about product or service.
-Maintain log hook for persons enter/exiting building.
-Listen to and critique recorded conversations for purpose of improving customer skills.
-Troubleshoot product and services to best fix the need and expectations.
SOFTWARE SKILLS
-55 wpm - Microsoft Power Point -Excel Access -Typing 10-Key -I & II Multiple Phone Lines -Microsoft Outlook
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