Customer Service Administrative Assistant

Annina N. Cooper

*** *** **** ** *** ****, Athens GA 30601

Phone: 703-***-**** Email: ***********@*****.***

Objective: Seeking a clerical/administrative position in an office environment within a general business, bringing the following experience, skills and attributes.

Skills: Typing 50 WPM, Telemarketing (lead generation), Inbound/Outbound Calling, Economic Office Activities, Text Processing, Data Entry, Invoicing, Data Processing, Patient Collections, Statistics, Bookkeeping, Cost Calculation, Medical Insurance, Commercial Regulation and Control, Inventory Control, Loss Prevention, Business Resources, Personnel Management, Human Resources, Customer Service, Accounts Payable/Receivable, Appointment Setting, Payroll, Childcare, Excel, Power Point, Word, Quick books, Outlook, Marketing

Employment History:

KP Surplus Inc. Athens, GA 09/10-Present

Job Title: Administrative Assistant

Job Duties: Coordinate with various staff for operational support activities of the unit; Inventory, Management of entire front office and serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems. Provide administrative/secretarial support for various departments/divisions and CEO such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries. Compose and distribute inter-departmental memorandums (e-mail, documentary and voice) ensuring timely delivery and receipt of important information while at the time maintaining confidentiality. Established and maintain electronic records management system for all incoming and outgoing correspondence. Handling of inquiries and incoming work requests. Reviewing files and records to answer requests for information and maintaining file system. Training of new office personnel.

TeleNet Marketing Solutions Athens, GA 01/10-06/10

Job Title: Marketing Communication Specialist

Job Duties: Business to Business IT Solutions, Lead Generation

Dial America Athens, GA 05/09 – 06/09

Job Title: Sales Agent

Job Duties: General Sales of Internet Service (HugesNet)

Army and Air Force Exchange Service (AAFES) Arlington, VA 06/08 – 05/09

Job Title: Senior Office Associate

Job Duties: Perform a variety of administrative clerical duties, which included: Filing, Correspondence, Customer Service, Data Entry, Inventory, Loss Prevention

Private Childcare Organization Lake Zurich, IL 08/07 - 05/08

Job Title: Live-In Nanny

Job Duties: Provide support and expertise to parents in satisfying child’s physical, emotional, intellectual and social needs. Meal preparation, organization of activities, language activities, transportation, light household duties.

Deacon Center, Prot. Orphanage, Children's-Youth Home/ Senior Home Pirmasens, Germany 08/05 - 07/07 Job Title: Office Clerk

Job Duties: Account’s Receivables/Payables, Invoices, Claim Processing, Collection, Coding, Cost Calculation, Spreadsheets, Managing of Facility’s Document Flow, Appointment Setting, Travel Arrangements, Data Collection, Data entry (medical field and clerical field), Mail Handling, Processing Insurance Cases, Customer Service, Managing of Conference Rooms, Reception, Processed applications (beginning and end of business relationship), Interviews, Managed Employee Files (alphabetical/numerical), Payroll, Statistics.

Education:

Kaplan University, Online

Major: General Management Degree: Bachelors of Science (expected graduation date 03/10/2012)

University of Applied Sciences, Pirmasens/Germany

Office Clerk (apprenticeship)

Berufsschule, Zweibruecken/Germany

Major: Industry Certification: Certified Assistant in Business Administration

Realschule, Thaleischweiler/Germany

Major: Marketing Diploma: High School

References available upon request

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