Front Office Administrator/Billing Coordinator
Resume:
Heather J Johnson
Phoenix, AZ 85029
*********@*****.***
SUMMARY OF QUALIFICATIONS
A detailed-oriented, self-motivated, and organized professional with extensive experience in customer service. I am capable of working independently and maintaining excellent relationships with customers and associates. Areas of expertise include:
• Providing Excellent Customer Service
• Meeting Deadlines on all projects
• Problem Analysis and Resolution
• Multi-tasking
• Organizational Skills
• Oral and Written Communication
• Strong PC Skills- Excel and Word
• Develop Associates
• Reliable-Follow Through on Tasks
• Team Player
• Articulate
WORK EXPERIENCE
South West Dental Group Tempe, Arizona May 2007-present
Dental Billing Lead
• Oversee 8 billings coordinators on a daily basis.
• Handle and resolve all customers concerns.
• Conduct department meetings on a weekly basis.
• Audit and complete daily bank deposit worksheets.
• Create monetary challenges for staff to earn additional bonuses.
• Report daily deposit updates directly to company C.E.O. and V.P. of Operations.
• Work directly with Accounting Manager to organize and efficiently disburse all customer refunds.
• Auditing and approving timesheets.
• Post all employee payroll deductions.
Dental Billing Representative
• Billing coordinator for multi-location organization.
• Correct patient accounts, claims, and billing issues.
• Contact insurance companies regarding outstanding claims.
• Handle collection calls to secure past debt.
• Bill insurance claims with necessary information.
• Input insurance payments and any adjustments.
• Balance daily worksheets.
• Train all incoming billing coordinators.
Tempe Family Dentistry Tempe, Arizona Sept. 2006-April 2007
Front Office Administrator
• Accounts receivable for all insurance claims.
• Coordinated and presented all treatment plans to customers.
• Created and provided training materials for new associates.
• Inputted all daily procedures performed in the office.
• Balance daily deposit worksheets.
• Scheduled all incoming patients and handled collections of current and past debts.
AZ Bridge to Independent Living Phoenix, Arizona March 2001-May 2006
Personal Attendant
• Provided Home customer care.
• Coordinate all doctor appointments.
• Distribute medication for all patients.
• Organize all patients daily standard of living.
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