Post Job Free

Resume

Sign in

Quality Assurance Customer Service

Location:
York, PA
Posted:
September 13, 2011

Contact this candidate

Resume:

BENJAMIN HAUER

**** ******* ***., ***********, ** 17364 ● 717-***-**** ● Email: igi913@r.postjobfree.com

Results-driven leader eager to contribute exceptional training, production leadership, and Lean manufacturing expertise toward supporting a dynamic organization in achieving continuous improvement goals.

PROFILE

• Certified Six Sigma Yellow Belt offering significant strengths in Lean manufacturing, Six Sigma, 5S, quality assurance/control, safety compliance, and continuous improvement.

• Highly skilled at developing and executing procedures, processes, and methodologies to heighten production output and capture measurable cost savings.

• Well-versed in standardized work instructions, layered audits, and value stream mapping.

• Merge enthusiasm, energy and a hands-on management style to motivate teams, resolve conflicts, elevate morale, and steer personnel to achieve and sustain productivity excellence.

• Proactively establish a cooperative climate across multiple departments and identify opportunities which will result in long-term benefits for the employer.

• Outstanding blend of communication, interpersonal and problem solving abilities.

PROFESSIONAL EXPERIENCE

Harley-Davidson, York, PA, 1999 to August, 2011

Team Leader (2010 to 2011)

• Apply dynamic leadership talents toward training, motivating, directing and supervising production technicians.

• Leverage Lean manufacturing, 5S, and Six Sigma techniques to optimize and streamline production operations on a continuous flow assembly line.

• Track and implement strategies to drive continuous improvement encompassing safety, quality, delivery, cost, labor, and sustainability.

• Played a pivotal role in establishing and standardizing problem solving process to be integrated throughout all company facilities.

• Won Black Level Award for continuous improvement efforts related to reducing battery scrap.

• Presented with two Orange Level Awards for contributions to quality improvements and customer call handling.

Production Technician (2009 to 2010; 2004 to 2006)

• Accurately interpreted work instructions and blueprints to assemble motorcycles on a continuous flow assembly line.

• Conducted in-depth inspections and implemented meticulous process control to achieve 100% quality assurance.

Continued …

Benjamin Hauer – Page 2 of 2

Professional Experience continued …

Motorcycle Test Technician (2002 to 2003; 2006 to 2009)

• Performed inspections and testing to ensure quality control and cooperated with assembly line technicians to swiftly resolve quality concerns or issues.

Powder Coating Operator (2003 to 2004)

• Efficiently painted and prepared motorcycle parts on a high-volume power coating line.

Motorcycle Builder (2000 to 2002)

• Built complete motorcycle as key member of three-person team on an assembly line.

• Trained and mentored new personnel, consistently emphasizing quality, accuracy and efficiency.

Mechanized Assembler (1999 to 2000)

• Assembled electrical harnesses and effectively packaged motorcycles for shipment.

Cooper Motors, Inc., Hanover, PA, 1997 to 1999

Automobile Service Technician

• Proficiently diagnosed and serviced cars and light trucks for a Lincoln-Mercury dealership.

• Supported Sales department by efficiently performing inspections on new and used cars.

Service Techniques, Chandler, AZ, 1994 to 1997

Head Mechanic

• Supervised and teamed with four mechanics in troubleshooting, diagnosing and servicing vehicles.

• Scheduled and delegated tasks, ordered parts, monitored spending, processed invoices and payments, and delivered outstanding customer service to maximize repeat business.

Prior background includes role as Shift and Safety Manager, Pizza Hut, Phoenix, AZ, 1991 to 1994

EDUCATION & CERTIFICATES

Mesa Community College, Mesa, AZ, graduated with high honors 1996

• Associate of Applied Science Degree

• Certificate in Auto Front End Suspension, Steering Alignment and Brakes

• Certificate in Engine Performance and Diagnosis

• Certificate in Auto Air Conditioning and Electrical Accessories

• Licensed, Pennsylvania state inspections and Refrigerant-12

• Certificate for York Employability Skills Training (133 total hours)



Contact this candidate