Customer Service Representative
Resume:
Keiosha R. Davis
ConyerS, GA, 30012
**************@****.***
Career Profile: A customer service or Administrative position with a company that will utilize previous experience and skills to meet business objectives and support commitments to customer service, employee development, and continuous improvement.
Professional Experience: 10 Years
B’s Hair Beauty Supply Miami, FL,
Customer Service Representative 2001-2005
Responsibilities:
• Answered phones to provide customers with information about products, and store location.
• Cashier
• Helped store customers with questions regarding products prices, as well as locating products.
• Stocked store products.
• Store Wig Stylist.
Blue Cross Blue Shield of Florida Miami, FL,
Customer Service Representative 2005-2010
Responsibilities:
• Attended several mandatory diversity trainings.
• Responded to customer inquiries and requests and resolved issues efficiently and professionally.
• Managed multiple priorities and maintained effective results in a quota driven workplace.
• Kept records of customer interactions and transactions, recording details of inquiries, complaints and actions taken.
• Contact provider office when necessary to collect needed information to help solve member issues.
• Faxed, scanned, copied, mailed and e-mailed requested information.
• Answered phones to provide customer service to members and providers regarding various issues.
• Also performed contact to contact customer service.
• Documented member or provider issues thoroughly within the system to keep track of the issue and the nature of the issue for following rep or manager to understand the issue if member decided to call back regarding the same dilemma.
• Sent Incorrect processed medical claims to the correct area for proper coding.
• Advised members of medical codes on their claims displaying the claim status paid or rejected.
• Contact pharmacies when necessary to verify member drug plan status and information.
• Help members discuss their premium payments, and the different payment methods available.
• Also performed call backs to members that would leave voicemails.
• Handled inbound and outbound calls.
• Provided information to members about their Medicare and Comp coverage health insurance benefits.
• Followed strict privacy guidelines to protect member personal information.
Education:
Kaplan University Online 2015
Achieved High School Diploma June 2001
Skills: Microsoft Office programs/ word, excel, Power Point, outlook, and access.
References: Will be pleased to provide upon request.
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