Management Manager

Divya Mallya

***** ******** **. **** *******, MN Cell: 412-***-****, Home:612-***-****

Email- ************@*****.***

Summary:

Experienced HR Professional: Eight plus years of multi-disciplinary experience working for employers across a wide cross-section of industries and fulfilling key roles across different HR functions like Talent Acquisition and Management, developing HR Policies and Procedures, Employee Relations, Benefits Administration and Immigration.

Leadership and Management: Experience in managing distributed teams and most recently worked as an HR Manager for a medium sized IT consultancy and led a 2 person on-site and a 4 person off-site team.

Result Oriented and Process Focused: Believe that ‘the devil lies in the detail’ and have a proven track record designing and implementing HR strategies and processes with a focus on supporting evolving business needs.

Communication and Change Management Skills: Excellent verbal and written communication skills with expertise in crafting and communicating a message and supporting change management activities.

Work Authorization: Permanent Resident authorized to work for any employer in the US without requiring sponsorship.

Work Experience:

HR Generalist/Manager, Clerysys Inc, Chicago ,IL Dec 10- Dec 11(Relocated to MN)

Talent Management & Recruiting

• Managed the end-to-end recruiting lifecycle including sourcing and short-listing of candidates, conducting HR screening interview, negotiating final offer and new hire orientation (including benefits) for all employees, including college recruits, summer interns. Ensured requirements were fulfilled in a timely manner while complying with EEO/AAP regulations.

• Built a database of potential candidates using a variety of tools like cold-calling, employee referrals, sourcing using websites like Linkedin, Monster, Careerbuilder , attending job fairs etc. Stored and tracked resumes in the applicant tracking system. Generated weekly trending reports that were presented to senior management and provided a snapshot of supply/demand of candidates and summary of gaps and recommendations to bridge the same.

• Developed and streamlined resourcing process for IT professionals at the appropriate levels based on the changing staffing and skills requirements.

• Processed background checks, employment verifications and was responsible for negotiations of salaries and creation of final offer to candidates.

• Developed talent acquisition and management guidelines to enhance employee performance and increase retention.

Employee Relations

• Handled all employee relations issues/investigations and consulted with management on the interpretation and administration of human resources policies, programs, and procedures.

• Counseled employees, supervisors and managers to settle work-related conflicts through advice and recommendation.

• Conducted investigations of employee complaints, document findings, analyzed situation and worked with the Director to resolve conflicts.

• Responsible for compliance review and provided advice, assistance and follow-up on company policies, procedures, and documentation.

Immigration

• In charge of entire new hire immigration life cycle from applying for H1B, B1, B2, L1, L2 visas to green card process and working with transfers between various visa categories including OPT to H1 to Green card.

• Acted as the company liaison for all immigration related queries and employee inquiries. Worked with the corporate attorney to submit the necessary paperwork in a timely manner.

• Coordinated with our offshore offices and managed all their visa applications, on-boarding, and orientation in the US.

• Maintained appropriate records, public access files, immigration files and I-9 forms .

Benefits & Payroll Administration

• Administered benefits for employees including but not limited to new plan set up, open enrollment, employee benefit orientation, employee enrollment, terminations, status change, and coverage discrepancies for health, dental, vision and life insurance as well as COBRA notification.

• Provided clear and timely communication to employees and management on compensation and benefit plan changes.

• Facilitated annual open enrollment in the company and answered any queries regarding benefit related issues.

• Simplified and renegotiated healthcare benefit options available to employees.

• Served as a back-up payroll administrator in case of emergencies using ADP software.

• Answered any payroll related queries of employees

Vendor Management

• Single point of contact for all invoice processing and any issues related to payment terms.

• Oversaw contract documentation for vendors and ensured all legal requirements were in compliance with company policies and procedures.

HR Generalist/Recruiter, Royal Cyber Inc, Naperville, IL Jan 09-Dec 10

Talent Acquisition and Management

• Managed the recruiting function and led a team of 4 recruiters and managed the end-to-end recruiting lifecycle for the U.S. and U.A.E offices. Helped develop and expand this team which earlier was partly outsourced.

• Served as the face of the company at various job fairs and was responsible for maintain relationships with the career offices of three universities in the Chicago-land area.

• Used internal applicant tracking system (ATS) to build pipeline of potential candidates and worked directly with the C.E.O to develop recruiting plan and supporting strategies. Implemented mentioned strategies using a variety of tools and processes (websites, internal referrals, job-fairs etc.) and managed the overseas recruiting team for the same.

• Short-listed candidates conducted initial screening interviews, organized final interviews and conducted background checks to ensure hires met quality-control requirements as per company charter.

• Streamlined the on-boarding process including creating candidate offer, conducted new hire orientation and was responsible for the management of relevant paperwork for all new-hires.

• Simplified the employee year-end review process and redefined KPIs and Metrics by which employees were measured and rated. This resulted in an employee satisfaction increase and reduction in attrition of 15%.

Benefits Administration & Payroll

• Worked directly with providers to develop and administer employee benefits programs. Programs developed include Medical, Dental and Vision benefits, company sponsored Life and Disability insurance, and Retirement plans (like 401 Ks, Roth 401 K etc.)

• Prepared and processed bi-weekly payroll using the PayChex software and was responsible for all payroll related queries including those related to expense reimbursements.

Legal and Immigration

• Considered a Subject Matter Expert with respect to Immigration and Permanent Residency laws and worked directly with the company lawyers to process all H1-B and Permanent residency applications for the company.

• Determined law and paperwork requirement for all candidates and employees based on sponsorship profiles and proactively managed the process for them as well as their families.

Other/Miscellaneous

• Conducted exit interviews for candidates and filed and maintained termination papers based on government requirements.

• Assisted the CEO with the G.S.A schedule contracts and associated applications and documentations.

• Led the initiative to have the company be part of the E-verify program.

• Responsible for all internal communication with employees including serving as the primary contact for inquiries regarding policies, procedures and processes.

Lead Recruiter, Technology People Inc, Pittsburgh, Feb 06 –Jun 08

• Responsible for and performed full life cycle recruiting including candidate sourcing using a variety of techniques, initial screening, reference checks and coordinating of technical interviews.

• Handled documentation for exempt & non exempt employees including all legal documentation and approvals from the USCIS. Interacted closely with the company immigration attorney during the course of these activities and achieved a 99% success rate in the H1-B and Permanent Residency application process.

• Performed proactive recruiting to build up the candidate pipeline using job boards like ‘Computerjobs’ , ‘Monster’, ‘Dice’ etc. and used the in-house Applicant Tracking System (ATS) to track clients and present reports to management for review.

• Hired a wide variety of candidate including US Citizens, Green Card Holders, TN Permit, H1B, EAD, OPT holders and was considered a Subject Matter Expert (SME) regarding labor rules and requirements. Responsibilities also included coordinating with the employees for collection of required documentation, application fees, filing etc. as well as communicating updates based on changes in immigration laws.

• Interfaced with vendors to source candidates, conducted phone screening, scheduled interviews and negotiated hourly rates/salaries. As a result of negotiations, the company saved almost $ 95 K.

HR Recruiter, ABN AMRO Bank, Bombay, India Oct 03 -Dec 05

• Interacted directly with the senior VPs of business units to determine hiring requirements and assisted the HR Manager in sourcing of the same. Candidates recruited range from entry- level to mid-level candidates for various functions within the bank like Sales, Finance, Human Resources and IT.

• Owned and managed the Employee Referral program for the Bombay office of ABN AMRO. Increased hiring through this program to 18 % and reduced recruitment costs by 15% by eliminating commissions paid to agents.

• Conducted background checks, extended offer letters to selected candidates and organized and facilitated new hire orientation and on-boarding. Was the primary point of contact for all fresh graduates in the Bombay office of ABN AMRO.

• Maintained employee information related to performance, salaries and bonuses, promotions and transfers in the HRIS system. Handled grievances and suggested course of remediation as per company HR policy including escalation if required.

• Conducted exit interviews for employees and summarized and reported results and recommended strategies to reduce turnover to Senior Management.

Sr. Customer Response Executive, GTL Ltd, Bombay, India Dec 01 – Sep 03

• Served as a call center agent for global companies like Royal Consulting and Providian and was responsible for the telemarketing of products and services for customers in the U.S. and U.K.

Education:

• PHR Certification training, DePaul University, Chicago, IL Jun 08 – Dec 08

• Diploma in Human Resource Management, Mumbai University, India Jan 03

• Bachelors in Commerce (Equivalent to BA), Bangalore University, India May 00

Technologies:

• MS Office (Word, Excel and Powerpoint), Lotus notes

• Applicant Tracking System: CATS, Erecruit.

• PayChex Software, ADP

• QuickBooks, Peachtree

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