SEAN A. JILES

Summary

SEAN JILES is a solutions oriented person with more than twenty years of experience in the technology arena which spans from the military to the civilian sector. His diverse knowledge base and love for technology makes him an excellent leader for any company.

• A sound track record of managing enterprise level environments

• Demonstrated capacity to lead the implementation of innovative technologies..

• Hands-on experience in all stages of technology planning, implementation, integration, training, and documentation.

• Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading project teams.

• Adept at developing effective management policies and procedures, project documentation, milestones, and technical/business specifications.

Technical Expertise

CORE COMPETENCIES: Network & Systems Design, Implementation, Management and Security; Business Impact Analysis; Data Integrity/Recovery; Disaster Recovery Planning; Contingency Planning; Training; Research & Development; Risk Assessment; Cost Benefits Analysis, Project Management, Personnel Management,

PLATFORMS: Microsoft Windows® Server 2000/2003/2008, Microsoft Exchange 2000/2003/2007, Windows Clustering, SQL, Oracle Citrix / WTS servers, Compute / Fileservers, IBM and HP Blade servers, Red Hat 5, and Solaris 10. Also included are Secure Equipment management (cryptographic technologies), SWLAN technologies, Communication Installations practices and Specialized Equipment.

NETWORKING: Cisco Networks, TCP/IP, ISO/OSI, IPX/SPX, SAN, SMS/SQL, Ethernet, Token Ring, FDDI, VPN, VOIP, SSH, SecureID.

LANGUAGES: VBScript, WSH,.Net, Auto It, Power Shell, Perl and Shell scripting

TOOLS: SMS, MOM, ILO, Remote Desktop, VNC, SSH, Putty, FSecure, KVM, ESX VMware Infrastructure 3, Virtual Desktop Manager 2, Active Directory, Citrix 4.5, Norton Firewall and Ghost, McAfee/Norton Virus Protection Utilities, Microsoft Office, Project, SharePoint Server, OneNote, and Microsoft NetMeeting. Other tools include Nagios, CFEngine, Remedy, IIS and Apache.

HARDWARE VENDORS: Cisco, D-Link, HP, IBM, Dell, EMC, NetApp, Sun, Smart Board, PSCU, DynaCash, TeChecks, IMMonline solutions, WYSE, and VERITAS

SOFTWARE VENDORS USERs applications (TeleNavigator and Loan Navigator), Calyx Point, and Wisdom Software suites

Professional Experience

Server Analyst / Contractor from Finezi Group – 8/09 – 1/10

Hired to provide additional technical support to Universal Music Group’s (UMG)’s Windows and Linux Server Support Team to help balance the daily workload, resolve existing issues, and complete the growing number of projects.

Continental Federal Credit Union, Tempe, AZ

IT Specialist – Windows Server / Citrix Platform & Client Support – 2/08 to 11/08

I was hired to manage all new projects, train the current staff, and revamp the existing network / server infrastructure while resolving customer issues which normally included re/training customers on the software applications. My duties required me to work with vendors for existing product issues and the introduction of new technology which gives the financial institution the server capacity needed to handle the customer based growth. I am responsible for managing the server (virtual and standalone) and network infrastructure, providing support for the corporate and branch employees. Duties included taking the lead position in implementing and managing new applications used in a new Citrix environment with users at various sites in the U.S. Also, work closely with the system analysis and client support personnel for escalated issues and providing training to IT staff in the new technologies.

Marvell Corporation, Chandler, AZ

Systems Engineer - Windows Server Platform & Client Support – 11/06 to 12/07

Responsible for managing the Windows server infrastructure for the Cellular and Handheld Group (CHG) and providing escalation support for the server and client support team in Chandler and remote sites. Duties include developing, implementing and managing solutions to be used across the business group sites in the US, Canada, Israel, and China. Also, work closely with the UNIX team when implementing storage solutions for the environment.

Intel Corporation, DuPont, WA & Chandler, AZ

Systems Engineer - Windows Server Platform & Client Support – 10/05 to 10/06

Responsible for integrating and maintaining Windows / Linux server platforms WTS, Citrix Farm, PTC fileservers, Bladecenters, and Netbatch to support Intel’s business needs. I am responsible for the coordination of network connectivity, analysis, and troubleshooting with the On-site Global Infrastructure team, managing the DSM and Master Cell monitoring tools, and providing server / client support to the customers in both Windows and UNIX environments.

NORTHROP-GRUMMAN IT, LAKEWOOD, WA

Network Engineer – 3/03 to 2/05

I continued to provide training for soldiers and government civilians at the Digital Warrior School (DWS) at Fort Lewis, WA before moving to the Regional office to provide technical and operational support for the Secure Wireless LAN / Flying LAN (SWLAN/FLAN) project for the Stryker Brigade and the Army Special Operations. Responsibilities involved testing the interoperability of the various components that made up the systems and integrate them with the existing combat network infrastructure. Also, I validated all documentation before being transformed into training manuals and virtual lessons. Trained soldiers how to operate, troubleshoot, and maintain the system in the classroom and in the field. I worked with other system engineers in integrating the system into the environment.

CUBIC APPLICATIONS, FORT LEWIS, WA

Network Engineer/ Systems Administrator, Instructor – 1/03 to 3/03

Hired to provide various training for soldiers and government civilians in order to evangelize and expand the instructional capabilities at the Digital Warrior School (DWS) at Fort Lewis. Create updated lesson plans, slides, and troubleshooting methods for 9 classes. Communicated with the units to find what type of training their soldiers needed. Provide technical and operational mission-specific support to units. Monitored training to ensure the requirements are being met. I administered 14 servers and 142 workstations, in 12 classrooms, running Windows, Solaris, and RedHat. Maintained the Cisco network infrastructure the between 8 training sites.

BCTI Lacey, WA

Instructor – 1/02 to 12/02

Hired to teach Net+, A+, and web design at a local business college in the evenings. Through mentoring and creative instructional methods, I was able to achieve 100 percent pass rate upon leaving the college.

SHAPE, Mons, Belgium

Section Supervisor/ Systems Administrator – 3/98 to 10/00

I was selected to work in a high security/profile environment where I managed the Audio Visual and UHF sections which controlled all communications for the SACUER (Supreme Allied Commander). The areas covered were eleven secure satellite sites, the security detail, the bulletproof cars, the SACUER’s and De SACUER’s residence, communication towers located at the SHAPE and NATO headquarters in Mons and Brussels. I also managed the Provost Marshall’s office communications and eleven conference rooms used for high profile conferences. I managed four teams for setting up interpretation booths for international conferences in Canada, Russia, France, Spain, Germany, and Turkey. I also managed the secure and non-secure networks for the base along with the windows environment.

504th Signal Battalion, FORT Huachuca, AZ

Communications Installation Lead / Instructor – 2/96 to 3/98

I was selected to join an elite unit in the US Army to install communications at various military bases throughout the world. I managed small teams to install communications from the ground up in Europe, Panama, Saudi Arabia, South Korea, Japan, Hawaii, and various locations in the United States. The projects involved installing everything from the cables and power to the networks, operating systems and satellite feeds. After performing an exceptional job in that capacity, I was selected to become and Instructor teaching the Basic Communications-Electronics Installation course which allowed me to pass on the knowledge I gained. I was also the lead system administrator and lead instructor before leaving the unit.

Note: The rest of my military experience history can be discussed later.

Education

DEVRY UNIVERSITY

Bachelor of Science Degree, Project Management – 3 years completed

US Army – 11.5 years

Communications Electronics Installers Course – Certificate

Communications Electronics Team Leader’s Course – Certificate

Communication Security (COMSEC) Equipment Repairer’s Course – Certificate

Secure Radio Repairer’s Transition Course – Certificate

Nuclear, Biological, and Chemical (NBC) Noncommissioned Officer’s Course (NCO) - Certificate

Basic Instructor Training Course – Certificate

Sales Consultant Course – Certificate

Information Assurance Security Officer (IASO) Certification Course – Certificate

Standard Communication Security (COMSEC) Custodian Course (SCCC) – Certificate

Basic Noncommissioned Officer’s Course – Certificate

CPR – Certificate

EAP 608 Universal Certification - Certificate

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