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Customer Service Electrical Engineering

Location:
London, ON, Canada
Posted:
October 31, 2012

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Resume:

OBJECTIVE

To leverage my educational background, MEng in Electrical Engineering in Communications and Data Networking (Telecommunications) and BESc in Electrical Engineering specializing in Power Systems, and years of experience in RF (Radio Frequency) and Infrastructure Support in a new and challenging role.

EDUCATION

Electrical Engineering, Masters of Engineering

Specializing in Communications and Data Networking January 2011 – August 2012

The University of Western Ontario, London, Ontario, Canada

Transcript: http://photobucket.com/vishnutranscript

Electrical Engineering, Bachelor of Engineering Science

Specialized in Power Systems September 2000 - April 2004

The University of Western Ontario, London, Ontario, Canada

WORK EXPERIENCE

Senior RF/Head End Specialist (Infrastructure) February 2010 – January 2011

Comcast - Philadelphia, PA USA

Part of a team that planned and transitioned a Canadian Comcast headend lab to a Philadelphia.

Effectively managed contractors and laborers.

Implemented Lab rules and procedures.

Designed and implemented RF network using Maxnet RF splitter/combiner, filters, and amplifier system.

Helped design and setup IP network on 10/100 and GIGE Cisco switches and 7609 router.

Designed and built Universal Racks for remote settop box testing.

Setup of new Xfinity IPTV boxes with Motorola headend network.

Philadelphia Lab slideshow: http://tinyurl.com/ComcastPics

RF/Head End Specialist (Infrastructure) August 2005 – February 2010

Comcast Video Services - London, ON Canada

Part of a team that built and managed cable headend network that mimicked real world cable systems.

Implemented, upgraded, and supported coaxial RF network.

Jointly responsible for RF lab including implementation of rules and procedures.

Designed and implemented new Universal Rack testing lab used for remote settop box testing.

Setup digital settop boxes/TV’s from vendors such as Cisco, Panasonic, Motorola to work with Cisco and Motorola Tru2Way headends networks.

Ontario Lab slideshow: http://tinyurl.com/CVSPics1

Customer Service Representative / Sales Associate December 2004 – August 2005

Hewlett Packard (Stream) - London, ON Canada

Used procedures to asses and solve customer issues with HP and Compaq products.

Sold new products and replacements parts to customers.

Exceeded management expectations in all performance reviews.

Information Analyst / Office Assistant May 2002 – August 2002

Financial Aid Office (University of Western Ontario) - London, ON Canada

Carried out first step analysis of financial aid files.

Maintained and updated office database.

Co-Founder / Entrepreneur 2000 – 2002

Bytes Unlimited - London, ON Canada

Founded and managed company selling computer parts and services to student and local business owners.

Small scale computer and hardware distribution, installation, and repair.

Re-seller of new, used and refurbished parts.

SKILLS

Programming Languages: C/C++,JAVA, JaveScript, HTML, Pascal, Visual Basics, Perl

Operating Systems: MS Windows XP/VISTA/7, Cisco IOS

Hardware: Allen Bradley PLC, Texas Instruments DSP, GQAM, MQAM, 64/256 QAM, QPSK, OM,

RPD, Cisco 10K, Cisco 7609, 6509 Router, Cisco switches, Maxnet RF system

Design Tools: MicroCAP, Circad, MS Visio, AutoCAD, Solid Works

Test Equipment: Spectrum Analyzer, MPEG Analzer, QAM Analyzer, Tone generators, Tone tracers, TDR,

Optical TDR, Network Analyzer

Other Tools: MatLab, RXs Logix, RS Linx, MS Office Suite, MS Project

PROJECTS

Environmental Monitoring: Set up 24/7 environmental monitoring for three labs and three network cabinets using APC’s NetBotz solution

RF Monitoring: Created a Perl script that controls a digital settop box to tune to and capture RF data, analyzes changes in RF network and alerts interested parties.

Emergency Automated Lab Shutdown: Setup automated shutdown using APC’s Network Management cards installed in UPS.

Universal Automated Testing Rack: Part of a team that designed and implemented universal testing rack used throughout the Comcast organization.

Photovoltaic Power Systems (Fourth Year Project – Team Leader): Designed and implemented a miniature test residential utility interactive photovoltaic power systems.

4-bit Processor with Two-bit Command Word: Designed processor using Altera Max Plus II.

Radio circuit: Designed a radio circuit as project for the Communication Electronics course.

Circuit Simulation Program: Developed a simulation program for frequency and time domain analysis of linear circuits in MatLab.

Pipelined Control Logic: Designed for 16-bit RISC machine implemented with Field Programmable Gate Arrays (FPGA)

Digital Thermometer: Designed using Motorola 68HC12 Microcontroller.

Power Amplifier: Designed using CirCad and Micro Cap.



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