Call Center Customer Care Specialist/ Assistant Manager

Julianna Penn

**** **** ***** *****

Missouri City, TX. 77489

281-***-**** Home

281-***-**** Cell

Objective:

To be an asset and not liability in my work environment as well as thrive in taking initiative to develop and/or follow definitive plans of action.

Education:

Ashford University

Clinton, Iowa

Master of Business Administration in

Healthcare

In Progress

University of Mary Hardin-Baylor

Belton, TX.

Bachelor of Science Degree

Major: Professional Studies

December/2009

Houston Community College Systems

Houston, Texas

Associates Arts Degree

Major: Professional Studies

May /2007

Professional Experience:

ACS Affiliated Computer Services, Inc.

3100 Hayes Rd # 100

Houston, TX 77082-2622

Customer Service Specialist-worked in call center center enviroment, both in and out bound calls, scheduled appointments for clients,filled claims, opened disputes,inquired data for record keeping, research for ACS and Xerox clients,filed and opened cases for customers of our corporate client multi-task oriented call center job, involved technical trouble shooting, high functioning critical thinking, billing specialist, took payments, made payment arrangements, telesales experience, use arbitrary negotiation skills, overall job required sound financial knowledge of fair business practices and the policy and procedures of Sprint. Activated and programmed various devices patented by Sprint Inc. Expended Technical knowledge, Used Citrix software, and other software and databases to service Sprint Cliental, an affiliated contractor of ACS, a Xerox company. Fulfilling the duties required for this job required sharp wit and performing definitive plans of action daily.

Dec. /2010-present

Home Healthcare Providers

4038 Belle Park Drive

Houston, TX. 77072

Assistant Manager/ Customer Service Representative:

Admitted patients or cliental to the facility. Provided financial and Psychological couching to families of mentally impaired and elder individuals. Made out bound calls and received in-bound calls for collecting payments, and suggestions for affordable assistance programs for finance and counseling aide. Organized staff schedule and work day on routine basis, and data entry of payroll. Assisted with cold calling, promoting, sales, collections, frequently asked question, troubleshooting, data entry via telecommunication and excel, database and other software. As needed took on additional responsibilities to keep the over all business to run smoothly and productively. Created high volumes of accounts for cliental or customers. Experience with high volumes of calls in bound and out bound.

April/2004-Mar./2010---Establishment is no longer in business

Key Note:

First-Rate Technical and Organizational Skills obtained in the work place and academia. I have successfully completed Business Computer Technical Solutions Course from the University of Mary Hardin Baylor and Computer Applications, and Business Technical Writing from Houston Community College System. I have superb telephone etiquette and consistently received allocates for working well under pressure. Managerial Accounting, Finance, Supervisory Experience. Any of my references or colleagues would undoubtedly concur.

Contact this candidate