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Customer Service Quality Control

Location:
Perry
Salary:
11.00
Posted:
January 24, 2011

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Resume:

WES POTTER

*** **** ******* **. ***** MI ***** Ph: 517-***-****

PROFESSIONAL EXPERIENCE

J-America Williamston, MI

Warehouse Supervisor Current

Excellent leadership skills and abilities.

Strong motivational skills and effectual team building capabilities.

Effectively manage time, resolve crises and sound decision making abilities.

Manage the inventory cycle counts and conduct audits.

Supervise shift allocations and ensure efficiency of all warehouse staff.

Organize and conduct necessary training activities for the staff and workers.

Ensuring the proper functioning and certification of all warehouse tools and equipment.

AmeriSource Bergen Pharmaceuticals Williamston, MI

Shipping/Receiving & Quality Control Team Leader

Team Leader for Quality Control Department, insuring compliance with quality and safety standards.

Received and managed incoming merchandise and prepared products for storage and or shipment.

Licensed to use and operate a mobile crane, i.e. cherry picker, High-Low, standing forklift, sitting forklift, and pallet jack equipment.

Worked on the ASA 400 Microsoft Total Management System, which allowed me to manage incoming and outgoing product, monitor inventory levels, and assisted with management of product expiration and rotation.

Loaded trucks, and strictly adhered to Hazmat packaging regulations for out going merchandise.

Addressed incoming customer service requests or questions.

Bekum America Williamston, MI

Shipping/ Receiving

Manage incoming and outgoing machine and machine parts orders, lead quality control efforts for department and administered customer service questions and concerns.

Responsible for processing of both domestic and international shipments.

Trained and licensed to operate Mobile Crane, rigging, forklifts, cherry picker and pallet jacks.

Worked with sales team to ensure that all replacements/credits are processed in a timely manner.

Assist assembly department and production teams building machines as needed.

Gordon Food Service Brighton, MI

Selector/Shipping

Managed customer orders, and exceeded production standards to ensure timely shipment of products.

Select and load cases for shipment and delivery, paying special attention to detail to ensure highest customer satisfaction.

Baker College Owosso, MI

Inventory Specialist-Work Study

Run the diesel mechanic inventory room for Baker College.

Tegrant Owosso, MI

Blow Mold Operator

Machine Operator, quality control and parts inspection.

EDUCATION

Baker College

Bachelors in Business

Major: Business Management (in-progress)

Capital Area Career Center

Marketing Certification

Professional Development Classes:

Communication and teamwork- John Maxwell Leadership Series

Manufacturing fundamentals

Workplace safety and health – MIOSHA training

Special Skills

Customer service and sales presentation skills.

Forklift Operation, lift truck, floor jack and other material moving equipment.

Proficient in receiving packages and shipping materials, UPS Shipping, & Data Entry. Experienced with both domestic and international shipping procedures.

RF Scanner Gun, Customer Service Orders, Customer Service Calls

Experienced in Preparation of Bill of Lading and contacting freight carrier.

MS Word and Power Point.

Loading and unloading trucks, pulling merchandise, sorting, scanning, and stocking merchandise, or palletizing and wrapping it to ship

Volunteer Work

Assistant Softball Coach for Perry Rec Programs

Campaign Assistant for Senator Garcia- Recruiting, Parade Assistance

References:

Tammy Jungers Personal/Business 815-***-****

Terry Andrews Former Supervisor 517-***-****

“As I grow older, I pay less attention to what men say. I just watch what they do!”

Andrew Carnegie 1835-1919



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