Kathleen O. Geddes

*** ****** ******, ************, ** 19053

________________________________________

iflbj7@r.postjobfree.com

• Home 215-***-**** • Cellular 215-***-****

Human Resources Administration - Performance Consulting - Education

Problem solver, creative collaborator, and team player. Expertise in Human Resources, Performance Consulting and Benefits Administration. Skilled in: recruiting, interviewing, policy implementation, and employee relations. Training experience in needs analysis, design, facilitation and measurement. Knowledgeable about insurance, retail, educational and law markets. Solid commitment to quality customer service. Proficient in Microsoft Office Suite, Lawson and ABRA.

Professional Experience

United States Census Bureau, Feasterville, PA 1/2010 to 7/2010

Recruiting Assistant, Crew Leader and Enumerator

Worked with local 2010 Census management team to ensure all recruiting and non-response follow-up goals were met. Met with area retailers and churches to market the census employment program; traveled the local area to meet and test applicants. Trained, managed and reviewed work of seventeen (17) Enumerators. Enumerated challenging cases during the second phase of non-response follow-up.

Dechert LLP, Philadelphia, PA 5/2006 to 7/2009

Manager of Human Resources

Acted as HR Business Partner with management teams in all administrative departments such as IT, Finance, Marketing, Conflicts and Facilities; supported HR initiatives - recruiting, employee relations, performance management, compensation and benefits. Managed all aspects of the recruiting and separation processes; conducted employee interviews and investigated sensitive matters; made recommendations for equitable resolutions. Conducted open enrollment sessions for regional offices.

Collagenex Pharmaceuticals, Newtown, PA 5/2005 to 3/2006

Human Resources Specialist

Administered Human Resources benefits programs and interpreted policies for home office and field staff. Oriented new employees and oversaw Benefits Open Enrollment process with new online ABRA system. Managed employment searches for several departments; edited ad copy, recruited and interviewed candidates. Coordinated training programs for home office employees and published newsletter.

Drexel University, Philadelphia, PA 3/2004 to 5/2005

MBA Career Advisor

Counseled MBA students regarding career goals and job search plans; critiqued resumes, conducted mock interviews and assisted with all aspects of employment search process. Worked with regional employers to post vacancies and identified appropriate candidates for hire. Researched, designed and delivered MBA Career Paths workshop. Implemented "Resume Critique Days" in conjunction with resume writing class. Worked individually with students to enhance their writing skills. Managed multiple special projects and conducted a variety of workshops.

Bucks County Community College, Newtown, PA 9/2002 to 2/2004

Education Program Specialist

Instructed students in Language Arts, Writing and Reading, in preparation for the GED. Prepared unemployed workers for employment and training opportunities. Worked closely with students to build skills and achieve their goals. Completed ABLE's "Core Training for New Teachers" in December/2002.

Aramark Educational Resources, Newtown, PA 11/2001 to 10/2002

Site Director for Medallion School Partnerships

Implemented Medallion's "Before and After School Program" at Welch Elementary School in Council Rock School District. Handled administrative issues and directed staff. Provided supplemental tutoring. Planned activities for the Welch program and created new learning centers. Published monthly newsletter. Established solid communication with the parents and school administration.

Ace Hardware Corporation, Oak Brook, IL 5/1999 to 6/2001

Senior Retail Performance Consultant

Traveled extensively northeast territory as field liaison for Retail Training and People Development Department. Met with retailers and retailer groups to implement HR strategies and training programs. Conducted regional seminars. Conducted training needs surveys and implemented performance assessment processes for retailers; made recommendations which would improve communication and operation of their stores. Wrote/taught "The Customer Is First" and Managing a Customer Service Culture". Designed and presented seminars for semi-annual hardware shows.

The Prudential, Fort Washington, PA 11/1985 to 3/1999

Performance Consultant, Personnel Administrator, Claim Information Supervisor

Performance Consultant (1995- 1999)

Conferred with division line management to assess performance gaps and training needs. Designed educational programs, participant manuals, and trainer guides. Facilitated classes, coordinated class schedules, and managed special projects. Conducted needs analysis and designed training program to improve associate performance for division staff of 50. Coordinated and facilitated Zenger Miller -Leadership 2000 Program for large home office supervisory staff. Compiled and analyzed training feedback and conducted follow-up sessions.

Personnel Administrator (1989 - 1995)

Administered HR policies and procedures for home office management and associates. Conducted employment and separation interviews. Reviewed files, investigated complaints, and recommended appropriate administrative action. Represented company at unemployment and government agency hearings. Investigated sexual harassment complaints, conducted interviews, and recommended appropriate action. Member of reorganization committee, reviewed process and evaluations and advised members on appropriate actions. Received special payment bonus for efforts. Coordinated employment search for Field Recruiter and Education Specialist. Reviewed over 250 resumes, conducted phone interviews, scheduled and conducted second interviews, and made recommendations for two positions. Developed, facilitated and coordinated all paymaster training for five years.

Claim Information Supervisor (Prudential AARP) (1985 - 1989)

Supervised unit of 16 Customer Service Representatives and two assistants who serviced insured members on a toll free line; coordinated schedules, monitored performance, provided feedback and wrote performance appraisals; resolved problem cases. Evaluated CSR training program and recommended improvements that increased customer service and associate proficiency. "Employee of the Month."

Education

Villanova University, Villanova, PA

Human Resources - SHRM Certificate

The College of New Jersey, Trenton, NJ

Masters Program - Completed 36 credits in Counseling; eligible for NJ Guidance Certification

Lock Haven University, Lock Haven, PA

B.S., Communications - Linguistics

Magna Cum Laude Honors

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