Customer Service Administrative Assistant

TASHA E. REED

**** ****** ***** ***** ******, GA 30519

Cell- 678-***-****

*******@*****.***

.

PROFESSIONAL EXPERIENCE

VERIZON WIRELESS 2/2007-1/2012 Alpharetta, GA

Coordinator Tech Support I 3/2009-1/2012

• Educate clients regarding invoices, price plans and features. Work with internal departments to resolve customers concerns and positively impact customer experience. Use various admin tools/trouble ticket system for customer resolution

• Analytical thinking to provide an out of the box experience. Trouble shoot for PC operating systems, device manager and TCP/IP configuration

• Provide user support by diagnosing network and device problems and implementing technical or procedural solutions

Sr. Customer Service Rep 2/2007-3/2009

• Assist internal and external customers with billing and technical issues

• Ensure accuracy in customer education and transactions

• Assist peers with escalated customer issues

• Proactively service customers to ensure they receive the best value for their money

CVS PHARMACY 10/2001-7/2008 Lawrenceville, GA

Shift Supervisor

• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

• Assign employees to specific duties

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints

• Plan and prepare work schedules and keep records of employees’ work schedules and time cards.

• Plan budgets and authorize payments and merchandise returns

• Enforce safety, health, and security rules.

EDUCATION

Strayer University, Roswell, GA

Human Resources 2008-Present

TVI, Albuquerque, NM

Unit Secretary/Administrative Assistant 9/1994-12/1996

ADDITIONAL SKILLS

• Skilled in Microsoft Office (Word,Outlook,Excel,PowerPoint)

• Collaborative, resourceful & decisive

• Call Center Leadership Skills

Contact this candidate