Manager Maintenance

Joann Aybar 610-***-****/610-***-****

*** *** **, *********, ** *********@*****.***

Summary of Qualifications

• Solid experience in Information Technology including systems analysis, support, implementations and installations.

• Experience in Web designing and maintenance.

• Excellent leadership, capable of training and mentoring technical employees and end-users.

• Analytical thinker, with strong troubleshooting and problem solving skills.

• Proven ability to affect the bottom line, eager to make a difference and succeed.

Education and Technical Expertise

Certifications: MCSE, MCSA.

Systems: Windows 2003 Server, Windows 2008 Server, Windows (95, 98, 2000, NT 4.0, ME, XP, VISTA), MS DOS, Mac0S.

Networks: SharePoint Server, MOSS 2007, Windows SharePoint Services 3.0, TCP/IP, MS Exchange Server, Active Directory, Citrix, Novell, DHCP, FTP, DNS

Hardware: PC, Mac, Laptops, Printers, Scanners, Digital cameras, handheld devices

Software: System Center Suite (SCOM, SCDPM, SCCM), MS Office (97/98/2000/XP,2003, 2007), Citrix Presentation Server, VMware, Adobe Professional, Internet Explorer, Symantec Ghost, MacAfee Virus Protection, Adobe Photoshop, MS Publisher, Norton Utilities & Anti-Virus, MS Project, Adobe Acrobat, File maker Pro, Lotus Notes Suite, Tech Tool Pro, JMS, Timepiece, Ad Aid, MAS 90, ABRA.

Web Dev: CSS, Asp.net, HTML, XML, Flash, Dreamweaver, Coffee cup editor, Front page, SharePoint Designer

Professional Experience

Path Network Solutions

SharePoint 2010 Developer

• Developed MOSS 2010 applications

• Developing, implementing and testing custom webparts and web controls

• Branding utilizing Master Pages and Themes

• Integrating SQl Analysis Cube and Reporting Services.

• Building reports using Visual Studio 2008 , 2010 and Report Builder 2.0 and 3.0.

Volt /Maintech

SharePoint Administrator /Developer April 2009- Present

• Configuring, deploying and maintaining Windows servers (Enterprise, Standard for 2003 and 2008)

• Configuring, deploying and maintaining IIS servers in combination with SharePoint MOSS 2007 and

SharePoint 2010.

• Configuring, installing and maintaining System Center Suite; SCOM, SCCM and SCDPM.

• Configuring, installing and managing virtual servers using VMware Enterprise and Workstation editions.

• Configuring, installing and maintaining SQL 2003 and 2005 Servers.

• Responsible for implementing disaster recovery strategies including virus protection and backup.

• Designed and developed integrated business/engineering systems and products to support

achievement of the clients business goals using SharePoint Technologies and MS System Center Products.

• Translated Client and organizational objectives and critical success factors into actionable

items, organization and technology strategies.

SharePoint Administrator/Developer Responsibilities

• Provided 3rd level escalation for SharePoint Services outages and troubleshooting

• Implemented and deployed SharePoint MOSS 2007 and Windows SharePoint Services for various clients.

• Preformed hardware and software maintenance.

• Configured and built multiple web server farms using SharePoint, load balancing and system related servers.

• Interfacing with vendors, and clients to install and troubleshoot SharePoint and/or issues

• Analyzing and interpreting SharePoint performance trends

• Performed SharePoint sites capacity planning and alerting

• SharePoint Web development and Designing responsibilities

• Created and developed sites in CSS, ASP.NET, HTML and XML accordingly

• Developing, implementing and testing workflows.

• Deployment of Custom Web Parts and Web Controls

• Branding utilizing Master Pages and Themes

• Maintaining and updating SharePoint documentation

• Designed and configured SharePoint Services implementation

• Assessed new and relevant SharePoint Services technologies.

Roberthalf Technology/ Johnson &Johnson

SharePoint Developer Nov 2008- Feb 2009

• Migrating existing Intranet sites from Documentum to SharePoint Moss 2007.

• Designed and developed customized web parts, page layouts, content types, web controls, and master pages.

• Played Content Migration Expert role.

• Created and developed SharePoint sites using CSS, ASP.NET, HTML and XML accordingly

• Branding utilizing Master Pages and Themes

• Maintaining and updating SharePoint training documentation.

• Trained employees.

• Managing user groups and permission at granular levels.

Volt Technical /Maintech

SharePoint Administrator/Developer Feb 2008-Aug 2008

• Designed and developed integrated business/engineering systems and products to support

achievement of the clients business goals using SharePoint Technologies and MS System Center Products.

• Translated Client and organizational objectives and critical success factors into actionable

items, organization and technology strategies.

SharePoint Administrator/Developer Responsibilities

• Provided 3rd level escalation for SharePoint Services outages and troubleshooting

• Implemented and deployed SharePoint MOSS 2007 and Windows SharePoint Services for various clients.

• Preformed hardware and software maintenance.

• Configured and built multiple web server farms using SharePoint, load balancing and system related servers.

• Interfacing with vendors, and clients to install and troubleshoot SharePoint and/or issues

• Analyzing and interpreting SharePoint performance trends

• Performed SharePoint sites capacity planning and alerting

• SharePoint Web development and Designing responsibilities

• Created and developed sites in CSS, ASP.NET , HTML and XML accordingly

• to meet client needs

• Developing, implementing and testing workflows.

• Deployment of Custom Web Parts and Web Controls

• Branding utilizing Master Pages and Themes

• Maintaining and updating SharePoint documentation

• Designed and configured SharePoint Services implementation

• Assessed new and relevant SharePoint Services technologies.

• Configuring, deploying and maintaining Windows servers (Enterprise, Standard for 2003 and 2008)

• Configuring, deploying and maintaining IIS servers in combination with SharePoint MOSS 2007

• Configuring, installing and maintaining System Center Suite; SCOM, SCCM and SCDPM.

• Configuring, installing and managing virtual servers using VMware Enterprise and Workstation editions.

• Configuring, installing and maintaining SQL 2003 and 2005 Servers.

• Responsible for implementing disaster recovery strategies including virus protection and backups.

• Provided technical support Tier 3 level.

HumanWorks Affiliates Inc

Information Technology Manager May 2007- Jan 2008

• Designed, developed and maintain Windows 2000, 2003 and 2008 along with building Exchange, IIS, SQL, SharePoint Server, Citrix Presentation Server, Terminal and VMware servers.

• Overall Management of all network servers, workstations, printers, handheld devices, and MFD devices.

• Managing and monitoring of Exchange, Blackberry and Terminal services.

• Responsible for all IT procurement.

• Managing IT inventory which included equipment, hardware, software licensing and maintenance.

• Served as liaison for IT Dept and all vendors.

• Management of Cisco routers and switches.

• Management and maintenance of phone system, (analog, digital and voice over IP)

• Implementation and management of video web conferencing unit.

• Responsible for all company website development and maintenance. (10 sites in total)

• Provided regional monthly technical training.

• Developed and implemented helpdesk system for tracking and management of technical support requests.

• Managed and monitored back-ups using Symantec Back-up exec. Developed disaster recovery strategies.

• Configure, maintain and train employees on remote access and wireless technologies.

• Development and maintenance of company’s Intranet site.

• Created and developed sites in CSS, ASP.NET , HTML and XML accordingly

• Developing, implementing and testing workflows.

• Designing and developing InfoPath forms to be used in combination with SharePoint.

• Deployment of Custom Web Parts and Web Controls

• Branding utilizing Master Pages and Themes

• Maintaining and updating SharePoint documentation

• Designed and configured SharePoint Services implementation

• Development and implementation of new technologies corporate IT advancement.

WhiteOnyx Technology

Web Development Engineer Jan 2007- April 2007

• Deployment and implementation of SharePoint, MOSS 2007 and Windows Shared Services Technologies.

• Participated in all phases in various SharePoint 2003 to SharePoint MOSS 2007 migrations.

• Contributed strongly to full project life cycles from business development through deployment and follow-on support.

• Contributed in exploratory Business Value Assessments, Architecture Design Sessions, Proof-of-Concept, Prototype, and Pilot engagements.

• Resolve business and technical problems with Microsoft software development tools and technologies including VB.NET, ASP.NET, and SQL Server 2005.

• Developed websites using XML, HTML, Flash, and Dreamweaver.

Ajilon Consulting/HP/Sanofi

Sr. Desktop Support Lead Dec 2006- Jan 2007

• Providing technical support for a large scale environment for Mac and PC platforms.

• Creating and eliminating tickets thru HP Open view.

• Troubleshooting HP compliant desktops, laptops and printers.

Core BTS/ Sovereign Bank

Systems Consultant/ Technical lead April 2004 – Nov 2006

• Participated in several deployment implementation projects.

• Lead Windows XP Rollout for 2000+ users for New England and Mid-Atlantic Sites at Sovereign bank.

• Designed deployment plan

• Designed scripts to automate rollout procedures

• Conducted application compatibility testing on all company software

• Managed and monitored data discovery efforts

• Technical lead desktop deployment for company site relocation

• Analyzing data thru out the network to prepare for server migration and conducted proper cleanup work.

• Systems Consultant for bank conversion project deployed 300 desktops and laptops.

• Configured MFD print devices, set up user mailboxes. Provided brief training process to all end-users.

• Conducted Quality assurance surveys to assure end user satisfaction.

• Assisted in redirecting user data to proper directories.

Resource Staffing/Carpenter Technologies

Sr. Migration Specialist Sept 2004 - April 2005

• Played role as server migration team analyst

• Assisted in converting all Novell networks to Microsoft

• Assisted in Windows NT server conversion to Windows Server 2003

• Setting up Active Directory 2003

• Analyzing data thru out the network to prepare for server migration and conducted proper cleanup work.

• Team lead for token ring to Ethernet migration of 2000 + computer

BBRAUN/ ARC

Office XP Rollout Manager Nov 2003 – May 2004

• Conducted Office XP Rollout for approximately 1000+ users at different site locations.

• Tested and converted access databases from 97 to XP.

• Responsible for resolving and researching any problems or glitches associated with Office XP.

• Developed Office Upgrade database to keep track of all upgrades, users and machines.

• Troubleshoot hardware such as PC’s and printers.

• Tested software and made sure worked and were compatible with Office XP.

• Assisted the help desk and the desk side Support team with problems and issues reported by clients due to Office XP.

Atlas Data Systems/MERCK

Technical Contractor May 2003- Sept 2003

• Technical lead for XP migration 24,000 user site

• Prepared workstations for migration, reviewed backend information and made sure all workstations met company’s system requirements and were properly prepared for the migration.

• Created and administrated answer files.

• Ran, completed and troubleshoot backups.

• Troubleshoot hardware such as PC, printers and hand held devices.

• Tested software and made sure compliant in XP.

• Responsible for client satisfaction, made sure each deployment went as smooth as possible and that each client was satisfied.

• Assisted Desk side Support team in various manners such as helpdesk calls, database creation and entries

UniWorld Group, Inc.

Technical Administrator/Web Administrator Sept 1999- Feb 2002

• Supervised entire company network relocation

• Perform duties as Help Desk Administrator including maintenance and support of technical infrastructures and UWG phone systems. Serve as 24-hour support hotline Manager.

• Manage efforts for backup of PCs, Macs, Exchange, NT and Novell Servers.

• Monitor and administer MS Exchange mail server for employees.

• Manage and Monitor troubleshooting between ISP and UniWorld Group Inc.

• Manage IT inventory including equipment, hardware, software licensing and maintenance. Serve as liaison for IT Department and product/software distributors.

• Determine requirements for hardware/software and make necessary changes and upgrades. Handle installation and upgrading of critical virus protection software.

• Configure, maintain and train employees on remote access and wireless technologies, and train IT Staff on newly implemented technologies.

• Develop relationships with end users to ensure enhancement of IT department service.

• Perform instrumental role in creation and maintenance of company’s Intranet.

• Responsible for all IT back office including billing, invoices and purchase orders.

Awards and Achievements

• Awarded the US Black/Hispanic Engineer Information Technology Magazines & Women of Color Technology Award for Women who make a difference in Technology, 9/00

• Voted 30 out of 30 Top Hispanic Women Engineers in the United States, 6/00

• Issued in Latin Girl and Temas, +100 publications in US for exceptional female Hispanic teen in Information Technology field

References upon Request

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