Engineer Service
Resume:
Ronald L. Booth
Stafford, Virginia 22554
**.*****.*@*****.***
INTRODUCTION:
My vast qualifications as a Technical Service Engineer have allowed me the ability to provide employers with outstanding trouble-shooting, problem-solving and decision-making skills; thereby, offering excellent customer retention. I am highly organized, resilient under pressure and offer a proficiency in leadership, management and conflict-resolution.
EDUCATION: • IT Education for ComTIA A+ Net+
UNITEK Education 2007
• Technical Training Certification
Noritsu American Corporation
• Customer Equipment Service Certification
Eastman Kodak Company
• Electronics Coursework
Blue Ridge Community College Weyers Cave, VA
EXPERIENCE: Customer Service Engineer, September 2010 to Present
Unisys Corp., Chicago, Illinois
. DOD Top Secret Security Clearance
. Dell Certified (DTT ID 107022)
. Provide Service to a wide range of clients, from retail and
Commercial Corp. to Data Centers.
. Troubleshooting Dell Systems and Servers, EMC, Data Domain
Technical Service Engineer, September 2007 to December 2009
Diebold ISS, North Canton, Ohio
• Troubleshooting/Networking with CompuCom/ACS of Vanguard Routers, HP Switches, WI-FI, CAT5e cabling, T-1 Phone lines from AT&T/Verizon on D-Mark Communication terminals.
• Accurately diagnosed, resolved and documented Hardware/Software problems. Applied diagnostic utilities to aid in trouble-shooting to ensure minimal downtime to users.
• Provided Field Technical service to NCR, HP, IBM, Dell systems and POS systems and Servers, ATM's Printers and their operating systems including Windows 2000, CE, 2003, XP, Vista and 7.
• Responsible for activations/de-activations of POS Systems and Servers and all related peripherals.
• Responsible for Call Management, Scheduling, Inventory tracking and control, part's handling and returning defective parts.
• Ranked #1 Lead in ETA's and earned a 97% rate for First Time Closer of the Northern Virginia/DC/Maryland territory.
Territory Field Service Tech, March 2006 to May 2007
Rutherford Supply, Richmond, Virginia
• Provided technical and sales support for the Healthcare and Hospitality industry.
• Responsible for installation and maintenance of all computer/electronic dispensing equipment.
• Accountable for keeping all equipment operational and calibrated to industrial standards; ensuring each device dispensed accurate amount of chemicals.
• Proficient in Customer Training of all equipment and OSHA/Safety standards.
Territory Tech Manager, September 2003 to March 2006
Johnson Diversey Inc., Sturtevant, Wisconsin
• Responsible for installation and maintenance of all computer/electronic dispensing equipment.
• Accountable for keeping all equipment operational and calibrated to industrial standards; ensuring each device dispensed accurate amount of chemicals.
• Proficient in Customer Training of all equipment and OSHA/Safety standards.
• Responsible for maintaining monthly transactions of $180,000.00 in Territory Sales; provided maintenance/service to more than 100 accounts.
• Provided upkeep to assigned company vehicle; maintaining an accurate tools/parts inventory.
Regional Service Supervisor, November 1999 to November 2002
Konica Photo Imaging, Mahwah, New Jersey
• Weekly travel throughout 10 state region to oversee Field Service Engineers, and assist with technical support calls.
• Troubleshooting and service of Hardware/Software issues on all digital/non-digital imaging equipment and computers, consisting of Windows 2000, XP, Windows NT, CPU's, driver boards and electro-mechanical components of system boards.
• Made alignment adjustments of Optical path and paper transport systems on worn or broken mechanisms.
• Responsible for recruiting, interviewing, and training of area field service engineers.
Technical Service Manager, July 1987 to November 1999
Ritz Camera Centers, Beltsville, Maryland
• Responsible for 17 One Hour Lab locations, troubleshooting and service of electro-mechanical digital photo imaging computers and printers.
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References:
Richard Adams Supervisor
*******.*****@*******.***
Hector Rhonda Work Associate
******.******@*******.***
James Williams Work Associate
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