Customer Service Training
Resume:
Pamela J. Nelson
Valley, AL., **854
*********@****.***
Highlights of Qualifications:
10+ years experienced Childcare Director
American Red Cross Service to Armed Forces Coordinator
20+ years of customer Service experience
CDL, Class C with passenger endorsement
Certified CPR & First Aid certified Instructor
US Navy Veteran
Employment History:
2006 Present American Red Cross, Volunteer Coordinator/Special Events
Responsible for recruiting, training, and placement of
volunteers. Planned and coordinated special events such as
fundraisers, military pre-deployment trainings, disaster
awareness trainings, etc. Provided daily customer service
throughout the Chapter. Currently serving as a Health &
Safety Instructor and Service to Armed Forces Coordinator.
2003-2006 Springwood School, CDC Director
Directly responsible for the overall operation of a large
Child Development Center that housed 180+
Students and 20-25 employees. Responsible for all
Administrative duties, including monitoring budget and
Payroll. Provided quality care for the community and
Ensured compliance with all State and local regulations.
Planned and coordinated all special events such as
charity events, fundraisers and seasonal festivals.
1999-2003 Children’s friend, Inc, Director
Directly responsible for the overall operation of a learning
Center that housed 188 children and 20-25 staff members.
Provided the community with a “peace of mind” while offering
quality care and services to the students. Responsible for the
budget, USDA food program, menu planning, building
maintenance, all administrative duties to include hiring, training,
and maintaining all staff members.
1997-1999 Department of the Navy Civil Service, Education Technician
And Program Assistant
Provided care and instruction to students and families.
Developed lesson plans in accordance with Government
Regulations. Maintained records and ensured a healthy and
safe physical environment.
1994-1997 Naval Education & Training Center, Certified Home Care Provider
Implemented and operated a multi-age Family home care
business under the guidance of Naval Education and Training
Center, Newport, RI. Provided community service to military
families stationed at the Naval War College.
1989-1994 USS Avenger, Ombudsman
Served as command Ombudsman, providing the vital link between
families, staff, and the command. Responsible for keeping the
lines of communication open, providing information and referrals
to the military members and their families, assisting members
during times of emergencies and reporting potential counseling
needs, while maintaining the confidentiality of each family.
1985-1989 United States Navy, Active Duty
Served in the USN as a Signalman, 3rd Class Petty Officer.
Attached to Naval Air Station, Memphis, TN. As the Information a
Referral Specialist, I was directly responsible for screening Service
members and their families for potential counseling needs and
provided information and referrals for the Command.
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