Loan Officer/Award Winning Manager

Kimberley M. Mull

**** ****** **, ********* ****

Phone: 605-***-****

Email: ************************@*******.***

Objective

To utilize my past experiences as Manager to excel in my future employment and challenge myself with new and exciting work responsibilities. Working closely with employees to improve productivity in the workplace as well as increase revenues due to exceptional budget and financial planning.

Experience

Kemper Mortgage, Inc. August 2007-April 2008

Loan Officer Miamisburg, Ohio

Changed career fields and worked as a mortgage loan officer.

USAF/NAF February 2004 – 2007

Manager Ellsworth AFB, South Dakota

Received a promotion to Manager in February 2004. I have overseen the economic and efficient operation of our facility. Manages employees; Work performance evaluations are done every 6 months to ensure that employees are working to increase productivity. Guidance is given to staff members to increase efficiencies and daily operations. Ensures employees receive and attend required training for job responsibilities. Other responsibilities include developing an accurate Capital Requirements budget for our expenditures, payroll, customer service and marketing. I have successfully developed and maintained a budget which has lead to the purchasing of newer equipment and services therefore, increasing our sales. Through constant evaluation of programs and services, I am able to offer our customer the newest in products and services. While overseeing the inventory on a quarterly basis, I am able to analyze those products for which have a direct impact on sales and order new products that are cost effective for our facility as well as the customer. I have received on the spot cash awards for overseeing the daily processes of other facilities and withholding the stability of the economic welfare of those facilities other than my own. I have developed an aggressive marketing campaign that increased awareness of our facility the population of our area.

USAF/NAF November 2001 - February 2004

Office Automation Assistant Ellsworth AFB, South Dakota

Responsible for day to day financial activities and compiled data into an excel spreadsheet. Responsibilities also included advertising, payroll, and customer service. I maintained the financial and personal records for 4 facilities. I have improved the record keeping process by implementing an excel program that tracks monthly, weekly and daily financial activities. I have also constructed a file plan for all facilities which is still being implemented today. Produced a successful marketing campaign which in turn increased our sales and revenue from customer participation in our programs.

JcPenney CO August 2000 - November 2002

Cashier Rapid City, South Dakota

Customer service in the Credit and Catalog section of the store as well as working in the Children’s' department. Responsible for ordering items, customer service, inventory, and cashiering. Received numerous cash awards for promoting the JcPenney credit card. Was ranking #1 in credit referrals for the region and upheld the standing for over one year.

Home March 1997 - February 1998

Stay at home mother Ramstein, Germany

While moving from Louisiana to Germany, I stayed at home raising my oldest son. I also volunteered at the local youth center and Church organizations.

USAF/NAF February 1998 - June 2000

Assistant Manager Ramstein, Germany

Utilized skills in customer relations to improve quality/quantity of classes taught improving the financial state of the facility. Promoted classes and services offered through a local paper as well as brochures. Compiled data from the facility to accurately show the financial state of the facility. Managed staff by creating work schedules and processing time cards. Received numerous employee of the month awards for my professionalism, customer service and attention to detail.

Arts and Crafts Center USAFNAF June 1995 - March 1997

Office Automation Clerk Barksdale AFB, Louisiana

Utilize my knowledge of current trends to promote and provide classes and instruction to the population of Barksdale. I have designed monthly brochures as well as public speaking to ensure our information was passed on to as much as the population as possible. Learned quickly procedures for handling monetary deposits. Gathered information from 3 different facilities and complied data daily to keep financial records in check. Worked closely with management to properly ensure forms and paperwork were completed in a timely manner. Kept up to date with current trends and purchased new products to ensure our customers received the most current and up-to-date classes and products.

Youth Center January 2001 - 2007

Volunteer Ellsworth AFB, SD

I have volunteered at the Youth Program coaching various sports throughout the years.

Douglas School Systems August 2001 - 2007

Volunteer Box Elder, South Dakota

I have volunteered my time to teach/tutor children in reading and math.

Skills

Motivated!

Highly motivated and creative thinker!

Strong Communicator

Strong communication skills! Capable of handling employee issues as well as customer issues on the lowest level possible. Communication between myself, employer and staff has proven to be a strong point in my career.

Goal Orientated

Goal Orientated! Knowing what my financial goals are for my facility and working toward them have proven to be effective in improving sales and increasing revenue.

Multi-Tasker

Multi-Tasker! Able to perform multiple duties at one time.

Fast Learner

Fast Learner! Able to quickly pick up tasks that are given to me. I aggressively seek to learn more about my job and how I can increase the overall efficiencies of my daily activities.

Excellent Computer Skills

Computer Literate! Knowledgeable in Excel, Power-Point, Word, TMX, Photoshop. I have created spreadsheets and presentations using these various programs.

Education

USAFNAF, Air Force Wide, United States

Attended customer service classes to ensure the highest in customer satisfaction. I have also taken courses in preparing and maintaining files and personal records.

Pennsylvania College of Technology, Williamsport, PA

I have taken courses in Psychology, Statistics, Sociology, Writing and Philosophy. I have implemented the knowledge that I have obtained in these courses in my past and current employment.

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