Customer Service Training

ERIC DEMOND HENDERSON

*** ******* ***** **, *****, Alabama 35773

Office: 256-***-**** Cell: 256-***-****

Email: ***************@*****.***

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• 5 years supervisory experience

• 10+ years experience in logistics, production, and ISO procedures

• Familiar with security procedures

• Proficient in MS office

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WORK EXPERIENCE

Cinram Distribution Center, Huntsville, AL

Logistics Coordinator/Supervisor (October 2004- present)

• Supervises a team of 10 employees in a high level distribution center

• Interface with customer service and 20th Century Fox shipping

• Review and update New Release Order Log, daily

• Research and investigate any issues to ensure all orders are shipped on time

• Maintain and evaluate employee records

• Conduct performance counseling to subordinates

• Direct and train all Transportation Team Leaders and Material Control Technicians

• Exemplify clear precise communication skills to include meetings with company directors and executives routinely to discuss work procedures and recommendations

• Audit and approve employee timecards

• Run daily reports and format them into excel spreadsheets

• Determine freight service to satisfy customer’s requirements at minimal expense

Team Lead (March 2002- October 2004)

• Received instructions from the Logistics Coordinator and delegated duties

• Supervised a team of 15 employees in a high level distribution center

• Emailed supervisors, managers, and customer service representatives weekly to provide accountability of distribution

• Monitored products to make certain correct quantity was being shipped

• Coordinated the carrier pool to ensure the correct product was being distributed to the correct carrier

• Performed counseling to employees as appropriate

• Responsible for consolidating orders to minimize company expense while providing customer satisfaction

Material Control Tech (MCT) (June 2000-March 2002)

• Inventoried, secured and packaged digital video disks

• Prepared products for requisitions as well as outfitted products for distributions

• Reviewed outgoing documents for accuracy

• Supplied inventory services and solutions to stores and warehouses for stocking and inventory control

• Applied mathematical skills to determine accurate count of equipment that was on hand

• Maintained, scanned and logged equipment into system for accountability purposes

Dutch Quality Decatur, AL

Line Lead (March 1998- June 2000)

• Performed as a forklift operator

• Palletized products from the assembly line

• Guaranteed product selections were accurate for the company and customer satisfaction

• Inventoried warehouse products

• Filed and maintained daily production documents

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EDUCATION

Calhoun Community College- Huntsville, AL

GED Diploma, June 1997

TRAINING/CERTIFICATES

Alabama Industrial Development Training (AIDT) certificate, February 2009

Global Profitability Strategy (GPS) training, August 2009

Quarterly management training sessions (Cinram Distribution Center), March 2002 - present

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