Billing, SAP skills, Excel skills

ANNE DRAKE

Email: **********@*******.** t

Cell: 214-***-****

SUMMARY OFQUALIFICATIONS: Over 15 years experience in Customer Service and Administrative roles. Strong background in Sales Support and the retrieval of financial information. Detail oriented and efficient with great organizational and interpersonal skills.

SAP EXPERIENCE: Experience using the SAP SD module to support critical sales processes, compile billing information for major commercial accounts, and provide management reports. Extensive use of core transactions such as VA03, VL03N, VF03 and VD03 to analyze data and handle a wide variety of inquiries. Also experience updating employee benefit information in the SAP HR module.

EMPLOYMENT HISTORY:

Lennox International Lennox Industries, Richardson, TX 2006-2009

· Compiled all supporting documentation from SAP such as invoices, bills of lading, and quotations to create invoice packets for major US commercial customers.

· Prepared and issue commercial invoices averaging $300K+ per sale.

· Responsible for billing $70M in commercial sales to a major U.S retailer.

· Handled inquiries from energy companies and used SAP to provide supporting documentation for retailers to obtain rebates and credits for using high-efficiency HVAC equipment.

· Provided support to Lennox Dealers by locating equipment serial numbers on SAP Deliveries and assisting with warranty claims.

· Ran open and unconfirmed order reports in SAP and distributed daily to Directors and Managers in the Commercial Sales Department.

· Ran SAP transactions on a daily basis including customer master, sales document, delivery document, billing document, as well as “Z” reports developed by Lennox.

Spherion Lennox Industries, Richardson, TX 2004-2006

· Updated dealer contact information and verified serial numbers for pulse furnace replacements.

· Processed invoice statements from trucking firms to produce payments.

· Updated benefit information for employees using the SAP HR module.

· Generated weekly reports, collected data and produced billing statements for a major corporate customer’s equipment and parts. Found all information and shipping documents for warranty claims. Produced letters to contractors to affirm delivery dates for their stores.

Today’s Temp Lennox Industries, Richardson, TX 2001-2004

· Retrieved dealer invoices using SAP (VF03) then printed invoices and faxed or mailed them to the dealers.

· Retrieved Microfish archived order information for internal departments.

Office Team Temp Services Landstar Homes, Frisco, TX 2000-2001

· Showed model homes and created marketing packets for prospective customers.

· Entered customer contact information into data system for sales representative.

Southwestern Bell Financial Services, Richardson, TX 1998-2000

· Provided quotes to commercial businesses interested in leasing phone equipment.

· Received and processed customer credit applications. Acted as a liaison between the customer and sales representatives to inform them of the credit approval for their equipment.

· Entered new customer information for commercial accounts.

Today’s Temp Southwestern Bell Mobil, Dallas, TX 1995-1998

· Entered new customer information for residential cell phone contracts.

Absolute Systems Receptionist – Plano TX 1994-1995

· Provided administrative duties such as answering incoming phone calls, and mailing correspondences.

· Distributed computer software and hardware parts to customers.

The City of Plano Court Clerk, Plano TX 1991-1994

· Responsible for preparing arrest warrants for approvals by Municipal Judges.

· Activated warrants after judicial signatures for the Plano Police Department and the State Warrant Officer to execute the warrants.

· Acted as a Liaison between the Court and Defendants to explain their options in person and over the telephone. Set court dates for hearings. Collected fines in excess of $6K- $8K a day. Acted as a Training Coordinator for new court employees.

EDUCATION: Flint Community College, 1966-1969

BILINGUAL: English, Norwegian

SOFTWAREKNOWLEDGE: SAP, MS Word, MS Excel, Windows,

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