Customer Service Sales

Omi Leon *******@*****.***

PO BOX *** PINE LAKE, GA 30072 404-***-****

PROFILE

Innovative, multilingual professional with over 17 years experience in the apparel and trade show industry. Wide range of experience including Product Development, Sales, and Operations Management. Expert in International and Domestic product sourcing. Knowledge of import/export procedures. Charismatic negotiator with a highly successful track record of product development and new product sales. Enthusiastic team player with excellent interpersonal and customer service skills. Knowledge of both Mac and PC platforms as well as Microsoft Word, Excel, Powerpoint, Outlook, Corel, Adobe Illustrator, and Navision.

• Versatile communicator, fluent in Spanish language and culture.

• Longstanding, positive relationships with an extensive list of vendors and customers.

• Ability to manage multiple projects while maintaining sensitive timelines.

EXPERIENCE

BOXERCRAFT Inc., Atlanta, GA 2003 – 2011

America’s leading supplier of spirit and lounge wear, offering unique, high quality styles for youth through college ages.

MAJOR ACHIEVEMENTS

• As one of 6 original employees, directly influenced growth to 185 employees and company net worth from $2 million to $45 million.

• Increased sales in new products by approximately 25% annually.

• Founded the Private Label Sales Division for national accounts and secured roughly $8 million in new customer, private label sales.

• Opened the first European account with a leading UK distributor.

• Secured the largest order in the company’s history by leveraging outstanding customer and vendor relations.

DIRECTOR OF PRODUCT DEVELOPMENT (2003 – 2011)

Responsibilities

• Managed all phases of the product development process from concept to consumer.

• Developed the company’s product development strategy and manual.

• Collaborated with the Marketing, Sales, and Operations teams throughout the product development and rollout process.

• Sourced fabrics, materials, and manufacturers for optimal quality, variety, and pricing.

• Created strategic business statements including margin calculations and costing for all new products.

• Attended retail and wholesale tradeshows to research trends and generate industry-leading new products.

• Conducted market and trend research through competitor analysis and focus groups, and by synthesizing customer representative feedback.

• Utilized market analysis findings to develop products that promote company image and branding.

• Maintained knowledge of the latest developments in apparel construction, fabrics, and colors.

• Supervised product line management and assisted in inventory projections.

DIRECTOR OF PRIVATE LABEL SALES (2006 – 2011)

Responsibilities

• Identified and secured new private label accounts through relational networking.

• Negotiated vendor contracts for pricing schemes that maximized company return on investment without jeopardizing customer’s margins.

• Forecasted future orders for customers.

• Monitored customer orders for quality control in accordance with vendor manuals.

CONTINUED

Omi Leon Page 2

T.S. OUTFITTERS Inc., Atlanta, GA 1999 - 2003

Division of BOXERCRAFT, Inc.

MAJOR ACHIEVEMENTS

• Increased company sales from $875K to $3M.

• Successfully managed 73 vendors nationwide while maintaining 95% order accuracy and on-time delivery rate for all custom orders.

• Cultivated long-term relationships with a vast network of suppliers.

CHIEF OPERATING OFFICER (1999 -2003)

Responsibilities

• Directed the day-to-day operations of a fast-growing, apparel company.

• Utilized extensive knowledge of the industry and vendor negotiation skills to secure new customers.

• Established and maintained positive working relationships with customers and vendors in both apparel and print industries.

• Generated purchase orders and provided final approval on all vendor invoices.

• Conceptualized and researched new products.

• Collaboratively developed marketing plans and catalog design.

• Styled new products for biannual photo shoots.

AMC Inc./America’s Mart, Atlanta, GA 1994 - 1999

America’s leading source of consumer goods and the world’s largest trade mart and tradeshow complex of its kind

SURF EXPO OPERATIONS MANAGER (1995 – 1999)

• Managed 1800-booth show floor.

• Assisted in the conceptualization of show theme and design.

• Created exhibitor service manual.

• Executed all event orders with service providers.

• Provided Spanish interpreting services for exhibitors, buyers, media, and show management.

CALIFORNIA GIFT SHOW FLOOR MANAGER (1995 – 1999)

• Assisted in trade show production and managed exhibit hall.

• Oversaw general contracting, and booked entertainment.

• Provided Spanish interpreting services.

BMW ZENTRUM OLYMPIC GAMES COORDINATOR (1995 – 1996)

• Managed departmental overhead costs directly related to show operations at or below budget.

• Coordinated product/merchandise display

• Scheduled installation and dismantling of exhibits and hospitality areas.

• Arranged press conferences.

TRADE SHOW EVENT COORDINATOR (1994 – 1995)

• Ensured the smooth flow of all operational activities including venue selection and vendor negotiations.

• Established relationships with exhibitors, vendors, and show management teams in order to operate profitable shows while maintaining the highest level of customer service.

• Developed and maintained event budget.

• Guaranteed compliance of safety requirements throughout event, from set up to breakdown.

EDUCATION

Bachelor of Science: Health, Leisure and Exercise Science, Minor in Sociology 1994

Appalachian State University, Boone, NC

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