Administrative Assistant Customer Service

LESLIE DEAN

PHONE: 213-***-****

EMAIL: ********@*****.***

HIGHLIGHTS OF QUALIFICATIONS

•Excellent communication, analytical and presentation skills

•Confident, poised, well presented motivated professional

•Equally effective working on self managed projects and as a team

PROFESSIONAL EXPERIENCE

•Director of communication and multiple office assignments

•Customer oriented developing and retaining business with clients

Marketing & Sales: planned successful ideas to target and develop new accounts to increased productivity of business

•Office Skills: Light Accounting; Data Entry; Phone Receptionist; 10-key; facsimile transmittals; Copier Machine; Scanner, etc.

•Benefits Coordinator and Event Planner

COMPUTER TECHNOLOGY

•PC/MAC-Windows 2000, 2003 & 2007; Microsoft Word, Excel & Power-point; Outlook; E-mail; Internet; Electronic filing; XP; Vista

WORK EXPERIENCE

Administrative Assistant

JRodz Courier Service

03/2008-01/2011

Dispatch: Handled incoming and outgoing phone calls; assist with conflict resolution; provide support and assistance to field representatives in all aspects; data entry; filing; keep track of invoices; incoming mail; data input in excel spreadsheet of daily reports; facsimile transmittals and copied and scanned documents; Light Accounting-A/R & A/P

Executive Administrative Assistant

Wessco International, Inc.

11/2005-03/2008

Supervise Front Office: Administrative-multi-functional office tasks; payroll; analyzed applications; set up appointments; phone receptionist; created spreadsheets; data entry; handled incoming and outgoing mail; Benefits Coordinator and Event Planner; interviewed and cross-examined applicants; coordinated vendor meetings; set-up and demonstrated products at public tradeshows; wrote letters of correspondence; itineraries for travel within the U.S. and abroad.

Notary Public-State of California

Dean's Consulting

02/2002-12/2004

Sole Proprietor: Working with a diverse public as a professional servant appointed by state government to witness the signing of important documents and administer oaths for the State of California; Increased business by strategically networking to plan successful ideas to target and develop new accounts.

Front Office Manager

Y.E.I. Engineers

08/2000-01/2002

Managed Front Office: Director of Communication-handling inbound and outbound calls; help facilitate information flow between employee's and clients; handle conflict resolution with clients; planning and executing letters of correspondence; provide support and assistance to upper management; data entry; filing; keep track of invoices; Accounting Receivable and Payables; Order Supplies; Human Resource Assistance with Benefits Coordinating & Event Planning

C.S.R. Recruiter

Labor Ready, Inc.

12/98-03/2000

Supported Branch Operations by assisting with territory sales and customer service. Assist new applicants with employment needs by testing, interviewing and qualifying potential temporary employees for eligibility to work in the industrial industry; Created and Implemented comprehensive needs assessment mechanism to help forecast demand for services and staffing: Maintain account receivables by making collection calls to clients. Data Entry and Payroll.

EDUCATION

Chapman University - Orange, California

B.A. Degree:

Business- Organizational Leadership

2003-2007

Certification:

California State

Notary Public- Commission #1486900

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