customer service representative
Resume:
Zarnaben Patel
Scarborough ON M1P 4N3
*************@*****.***
CAREER OBJECTIVE Customer Service Representative
PROFESSIONAL PROFILE
• ver 3 years’ experience in marketing and customer service
• Competitive market analysis and Strategic planning skills
• Excellent presentation skills and Proficiency at performing at market research on internet
• Proficiency in MS Project and MS Word, Excel, Power point, Internet, Outlook; accurately type 50 wpm
• Detail-oriented, self-motivated and a strong team player
• Excellent problem solving, organizing and supervising skills
• Work well in both fast paced and multi-tasking environment
• Improved Customer Service by 20% by implementing complete complex assignments to
meet deadlines
WORK EXPERIENCE
Multi Store Manager
Subway Restaurant,
Toronto, ON 2007 - Present
• Experienced with accounts payables and receivables; and preparing petty cash
• Effectively co-ordinating, implementing local marketing plan to increase sales
• Developed marketing strategies to promote services to local businesses
• Employee management and Scheduling
• Managed sales, customer service
• Updated POS/Computer data(Delivery and Inventory)
• Transmitted /generated, weekly reports
• Ordered/Purchased, checked received supplies and inventory control
• Assisted team members in goal setting & skill development
Customer Service Representative
Effective Teleservice,
Delhi, India 2006 - 2007
• Manage customers’ accounts professionally, efficiently and with good communication skills
• Establishing and maintaining profitable relationships with customers on behalf of the company
• Engaged in identifying and recommending opportunities and solutions for process improvement
• Prepared collection files and assist in the collection process
• Be proactively engaged in identifying and recommending opportunities and solutions for process improvement
• Extensive knowledge of all safety and security procedures
• Analytical and time management skills including the ability to multi-task and demonstrate effective problem resolution skills
Senior Customer Care Executive
HCL Technologies Ltd,
Noida, India 2005 - 2007
• Worked as team leader which involved training junior employees, motivating them and encouraging them for doing better which in turn lead to better performance of company
• Played key role in the absence of Assistant Team Leader (ATL) by managing the floor
• Handled a high influx of inbound calls within a dynamic call center environment
• Provided quality customer service on every call
• Responded to customer inquiries and requests and resolved issues efficiently and professionally
• Completed specific target sales for increasing sales consistently
• Completed training to stay updated for product, service and policy changes
• Accepted assignments with an open, cooperative, positive and team-oriented attitude
• Prepared collection files and assist in the collection process
• Be proactively engaged in identifying and recommending opportunities and solutions for process improvement
EDUCATION:
• Computer Engineering Technician
Centennial College, Toronto 2009
• B.Sc. Chemistry
Delhi University, India 2006
References available upon request
Contact this candidate