Customer Service High School

Objective:

To obtain a position that utilizes my analytical, communication, and leadership skills

Education:

B.S. in Computer Science

Louisiana Tech University, Ruston, LA

February 2006

Minor: Business Administration

High School Diploma

Riverdale High School, Jefferson, LA

May 2000

Skills:

Programming Languages Developer Tools Operating Systems Computer Applications Communication

C/C++

Java, SQL, PHP,HTML Jcreator, Visual Studios, Eclipse, NetBeans, PC Access Windows 95-98, ME, XP, Vista, 7, UNIX, and LINUX Microsoft Office, Adobe Master Suite Collection

GotoMeeting Professional/Technical/Creative Writing

Excellent customer service with technical and end-user audiences

Webinar Trainer

Experience:

Tutors with Computers

New Orleans, Louisiana (Seasonal)

Team Lead/Student Support Specialist, January 2012 - Present

§ Travel regionally to establish new markets through increased productivity

§ Setup mobiles, netbooks, and tablets for students

§ Help increase reading fluency through educational technology

§ Canvas to increase enrollment of tutoring program

§ Perform customer service to students and parents within program

§ Travel to students homes to engage students who need motivation

§ Interact with Gamma Technology System to monitor student progress

Kelly Educational Services

New Orleans, Louisiana (Seasonal)

Substitute Teacher, August 2011- Present

§ Substitute teach in Orleans, Jefferson, St. John, and St. Charles Parish

Home Automation, Inc (HAI)

New Orleans, Louisiana

Product Support Specialist, 2009-2010

§ Provided permanent resolutions for product problems

§ Provided technical documentation

§ Aided public beta program

§ Aided application and knowledge base development

§ Evaluated connectivity partner products

§ Alpha tested new and updated products

§ Utilized Help Scribble Application Tool to edit and update HAI PC Access programming software

§ Interacted with Translator Tools for Multilanguage software platforms

Home Automation Inc.

New Orleans, Louisianan

Training and Trade Show Coordinator, 2007- 2009

§ Traveled to International Tradeshows to ensure a professional representation of company and products

§ Trained dealers and installers on HAI products at tradeshow events

§ Maintained HAI course certifications

§ Organized and trained dealers and installers via webinars

§ Organized HAI factory trainings

§ Coordinated tradeshow events

§ Created training modules

§ Updated ACT database

Home Automation Inc.

New Orleans, Louisiana

Technical Support Representative, 2006- 2007

§ Handled technical questions and solved issues regarding all HAI brand products via telephone and email

§ Trained new technical support representatives

§ Enter information and maintain customer database and knowledgebase

§ Created articles to build knowledge base

Division of Continuing Education, Louisiana Tech University

Ruston, Louisiana

Senior Technical Assistant, 2003- 2006

§ Maintained 35 computers and server

§ Performed technical support

§ Taught computer courses

§ Managed monies

§ Developed employee schedules

§ Assisted research associate with grants

Honors:

§ Licensed Life, Health, and Accident Producer

§ EHX (Electronic House Expo) Platinum Training Program

§ 1st Place Robotic Championship Competition

§ Member, Association for Computing Machinery

§ Member, Sigma Gamma Rho Sorority, Inc

§ Computer Science Scholar

§ Louisiana Tech University Dean’s List

References: Available upon request

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