Administrative Assistant

**** ******** *****

Rockford, Illinois *****

Home: 815-***-****

Cell: 815-***-****

E-mail: ******.***@*****.***

Summary: A business professional with an extensive, steady career progression covering all aspects of customer service. Proven ability to work in an environment demanding meticulous attention to detail. An effective communicator with polished telephone, interpersonal, and writing skills. Possesses a strong work ethic, a good attitude, and demonstrates integrity and professionalism in all interactions both internal and external to the organization.

Experience: ROCKFORD PRODUCTS CORPORATION – Rockford, Illinois

Manufacturer & Provider of Cold Formed Parts & Specialty Components

HR Coordinator (2006 – 2009)

• Assisted in keeping the company’s personnel records current for up to 380 employees, including tracking address changes, job progression, benefits and compensation. Processed job change forms.

• Helped screen job applicants, track applications and coordinate interviews and process new hires as needed.

• Answered inquiries for employment and wage verification.

• Enrolled new hires into benefits programs and assisted with open enrollment program.

• Maintained short-term disability program with weekly follow-ups with employees and their physicians as required.

• Prepared merit review materials along with salary change forms and time/attendance records for the HR Director to process.

• Performed clerical functions including general filing, mail distribution and updating company bulletin board. Typed letters, memos, job postings, and other materials as required.

Customer Service Account Representative (2000 – 2006)

• Entered purchase orders into the system for clients such as Caterpillar.

• Processed orders through from start to product ship.

• Communicated order status and problem solved customer issues.

• Negotiated shipment pricing with customers on expedited and various issues as required.

Customer Service Account Assistant (1996 – 2000)

Customer Service Coordinator (1989 – 1996)

Customer Service Secretary (1976 – 1989)

Training: Rockford Products provided training and skills development on the following subjects:

~ FMLA Landmines - Eflexgroup

~ QS Certification

~ Materials Requirement Planning

~ Cold Forming

~ Personal Effectiveness

~ MIC/CAL Blueprints – FTTC

Skills: MS Office (Excel, Word, Outlook, Publisher), proprietary software, Internet

Community: Rockford Soup Kitchen – Volunteer

Blackhawk Day Care – Previous Board Member

Participates in various community fundraisers for not-for-profits such as Salvation Army

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