Technical Writer Human Resources

Barbara V. (Ginger) Shew-Stuckey

*** *** ****** **

Fort Payne, AL 35967

256-***-****

*********@*****.***

Skype: ginger.shew.stuckey

SUMMARY

Technical writer and Web Developer with over 17 years experience in software documentation, information architecture, and web-based projects. Managed projects from needs assessment stage to final delivery ahead of deadline.

EXPERIENCE

HEIL ENVIRONMENTAL, Fort Payne, AL 2008 - 2011

Technical Publications Specialist

Wrote documentation to support Heil projects and special projects as needed.

Worked with all parts of the business including design engineering, customer support, field service, and manufacturing to redesign the manuals.

Created 15 parts and service manuals and operator’s manuals for Heil products.

Created illustrations using ArborText IsoDraw and imported the illustrations into MS Word to create parts list.

Managed outsourced assets to complete a quick turnaround for out-of-date manuals.

Edited outsourced documents.

Reorganized engineering drive to make it more logical, archiving old information.

Worked with management to help identify how to move to an interactive electronic manual integrated with web site sales.

Created new templates for manuals that can be converted to an XML environment when the company is ready to move.

Designed and wrote self-directed training materials for different parts of the business.

AUTODESK/HANNA STRATEGIES, Atlanta, GA 2006 – 2008

Senior Technical Writer

Wrote help systems for AutoCAD Inventor and AutoCAD Mechanical add-in applications. Edited documentation written by the Shanghai technical documentation team. (NOTE: Autodesk bought Hanna Strategies as of January 2, 2008.) Projects include the following:

AutoCAD Inventor – Mold (AIM), GOST (Russian standard)

AutoCAD Mechanical – GOST

Translators

Feature Recognition

Revit API Manual and HSL GIS Administration manual

DELTA TECHNOLOGY/DELTA AIR LINES, Atlanta, GA 1996 - 2005

Technical Writer/Web Developer/Team Lead

Wrote user and programmer documentation, job aids, training material, online help. Additional experience includes information architecture, designing web sites, creating cascading style sheets, and coding HTML interfaces for web applications. Projects include the following:

SkdEx (scheduling application)- Built graphical user interface for web application.

Field Operations Web site – Designed and built web-based documentation solution for field operations.

Engineering Authoring Routing Tracking and Handling - Created online help and user's guide, internal web site.

Employee Connection / Delta Employment - Delta Human Resources comprehensive intranet web site.

Call Center Renewal - Designed and created web site used by field technicians, technical planning coordinators, and management to provide up-to-date information during domestic and international renewal.

ADDITIONAL EXPERIENCE - CONTRACT POSITIONS

RACETRAC CORPORATE, Atlanta, GA 2006

Technical Writer

Updated and reorganized store policies and procedures, moved them to the web, created the web template, cascading style sheets, and the site organization.

ENGEL CONSULTING (AMDOCS/CINGULAR WIRELESS), Atlanta, GA 2006

Contract Instructional Designer for Amdocs at Cingular Wireless

Worked with the Cingular training organizations to identify training needs, analyze requirements, coordinate training efforts for multiple groups, maintain project documentation, and design and write training documentation.

TEKSYSTEMS (EQUIFAX), Atlanta, GA 2005

Contract Technical Writer

Converted over 5,000 documents from mainframe to Windows-based documentation, indexed converted information, and created a reference for developers.

ADDITIONAL EXPERIENCE - FREELANCE WRITER

TECHNICAL WRITER 2011

ImageCoins.com

Wrote and coded online help for the web application.

TECHNICAL WRITER 2011

www.shoppingcenters.com

Documented the screens and how to use the application. Create help for each screen by taking parts of the PDF document and convert to HTML.

TECHNICAL WRITER 2010 - 2011

ClinicSource (www.clinicsource.com)

Designed, wrote and indexed the help system for ClinicSource therapy practice management web application.

WEB SITE DESIGNER 2010

www.stuckeyart.com

Design, code and maintain the web site for the artist. The original web site was created for WordPress but the artist decided to move it to SquareSpace. SquareSpace has templates that users can customize. Stuckeyart is considered highly customized.

EDUCATION

The University of Alabama, Tuscaloosa, AL

B.A Communications

Major - Journalism

Minor - Marketing

SPECIAL SKILLS

HTML

Cascading Style Sheet

Information Architecture

JavaScript Online Help

HTMLHelp

WebHelp

Information Mapping

UML

XML

XSLT

XSL

SOFTWARE PACKAGES

Adobe Acrobat

Adobe FrameMaker

Adobe Photoshop

ArborText

ArborText IsoDraw

AutoCAD Mechanical

AutoCAD Inventor Professional

Captivate

ClearCase

Documentum

Dreamweaver

Drupal

HelpSmith

HomeSite

HyperSnap

Lotus 1-2-3

MadCap Flare

Microsoft Excel

Microsoft FrontPage

Microsoft Paint

Microsoft PowerPoint

Microsoft Project

Microsoft Publisher

Microsoft SharePoint

Microsoft Visio

Microsoft Word

PageMaker

Paint Shop Pro

Pro/E

RoboCad

RoboHelp

RoboHTML

SnagIt

Windows XP

Windows NT 4.0

WordPerfect

WordPress

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