Quality Manager

Steven H. Keith Page *

*** **** ***** ***** ************@***.***

Rockford, Michigan 49341 Home 616-***-****

CAREER SUMMARY

A highly skilled and results-oriented quality professional with vast experience in directing multiple projects. A proven track record in recommending and implementing business solutions that enhance business viability and streamlines operations. Solid analytical, communication, supervision and teaching skills.

BUSINESS EXPERIENCE

UNDERCAR PRODUCTS GROUP INC. 1/08 – Current

A leading manufacturer of Blow Molded HVAC and Air Induction systems to the Automotive Industry

Quality Assurance Manager

Responsible for Quality System function and execution to ensure adherence to TS 16949 requirements. Management rep. for the company. Supervise 5 Quality department staff members.

Initiated continuous improvement initiatives that resulted in the elimination of a contract quality service providing on site containment in 8 months.

Revised QOS documents to satisfactorily comply with TS 16949 requirements in preparation for Re-registration audit in March 2008. Re-registration was successful.

Implemented data acquisition of part weight at the work cell to provide real time feedback to the manufacturing operator to allow process adjustment thereby minimizing failure cost and positively impacting OEE.

Implemented performance tracking metrics and established a central location to post/share data with manufacturing team to enhance awareness of customer satisfaction and facilitate continuous improvement initiatives.

Managed GM “TOP FOCUS” program to successful graduation

Implemented and managed project to facilitate the petition to Ford Motor company of their Q1 award which is required to maintain new business quote status. Q1 awarded 6/15/2009.

Revised/enhanced Layered Process Audit System.

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PREFERRED SOURCING LLC 6/07-1/08

A provider of Engineering, Supplier Development, Technical Representation, Training, Warehousing, Containment, Sequencing, Inspection and Sorting services.

Engineering Project Manager

Responsible for the supervision of on-site staff, determination of project scope, resource requirements, task assignment, and continual project status reporting. Most recent assignment was for a tier one providing machined castings to Chrysler Corp.

Completed review and revision of APQP documents to AIAG and Chrysler specific requirements for four different product lines.

Created visual management system complete with Operator Work Instructions, Visual Aids, Packaging Work Instructions, and Gauging Instructions.

Authored several plant specific Procedural documents including Control of Non-Conforming Product and First Piece Inspection.

Completed multiple Gauge R&R studies

Completed multiple Process Capability Studies

Implemented variables control charting in critical areas

Numbered (i.e. ballooned) various part drawings to correlate to CMM programming and to ensure all drawing features are accurately captured on the Process Control Plan

Provided training to all shifts for all of the tasks completed.

BEHR INDUSTRIES CORP. 6/06-11/06

A leading manufacturer of fine/exotic wood interior trim pieces for the Automotive, Heavy Truck, and Boating Industries.

Quality Assurance Manager

Responsible for the supervision of a staff of 10 in various quality functions and managing a budget of approximately $800,000 and assets of $1,000,000. Directed Quality

initiatives to ensure compliance to TS 16949 requirements and enhance business processes.

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Launched project to correct discontinuities in the control documents intended to define accurately the manufacturing processes of all products produced.

Reduced number of open Corrective actions by 60% in four months.

Eliminated non-value add dock auditing and it’s related procedure

Assisted in the elimination of containment on a procedure line that had been in this situation for nearly two years.

Revived the calibration system which had not been utilized in nearly two years. Gage calibration completion was at an average of 73% and is back to 100% for the last two months of my tenure.

GRAND RAPIDS CONTROLS CO. LLC 12/03-5/06

A leading manufacturer of control cable assemblies for the Automotive, Office Furniture and RV Industries.

Director of Quality and Reliability

Responsible for supervising a staff of 11 in various Quality functions and managing a budget of approximately $500,000 and assets of $750,000. Directed quality initiatives to

ensure compliance to ISO 9001, and TS 16949 requirements, and enhance business processes.

Restructured department to align with a support the company to facilitate attainment of corporate metrics for performance. Reduced staff by two.

Provided metrology and SPC training to many new and incumbent employees.

Streamlined business processes to support company growth of 50% year to year without adding resources.

Lead problem solving team to successful resolution of long-term product quality problem resulting in significant cost savings with no cost to implement.

Created and launched a Cost of Quality program to enable the accurate tracking of the four components necessary to create clarity for opportunities for improvement.

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Launched Layered Process Auditing strategically into the Manufacturing Operations.

BEHR INDUSTRIES CORP. 5/03-12/03

A leading manufacturer of fine/exotic wood interior trim pieces for the Automotive, Heavy Truck, and Boating Industries.

Quality Supervisor/Engineer

Responsible for the maintenance and revision of the QOS, supervision of the Quality Audit and Receiving inspection staff, and leading Major problem solving initiatives. Liaison for major accounts such as Ford and Mercedes Benz.

Lead major initiative to solve a chronic and costly aesthetic issue.

Revised Control Plan auditing process and reporting.

Created department metrics to measure and monitor performance.

Resolved numerous and aged internal and external corrective actions in preparation for TS 16949 registration audit.

HERMAN MILLER, INC. 1999-2003

A leading international manufacturer of furniture systems and seating for business and healthcare.

Senior Quality Engineer

Responsible for determining quality resource requirements for specific new product development projects including leading process, designing FMEA session, drafting control plans and creating work instructions. Conducted APQP, FMEA, PPAP and Q.O.S. software training. Developed procedures for new product commercialization process.

Completed APQP initiatives with 100% adherence to project schedules through the HMI NPC (New Product Commercialization) process utilizing critical chain methodology for project management.

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Expanded organization’s breadth of quality knowledge through training within project teams and quality functions.

Identified and corrected design flaw with significant liability risk utilizing DFMEA processes.

QUALITY RESOURCE GROUP 1998-1999

Quality management and systems training and consulting firm focused on continuous improvement.

Consultant-Herman Miller, Inc.

Provided new product development support by leading APQP initiatives and providing direction for Q.O.S. policy and procedure revisions. Advised in creating the structure, content, and implementation of automated document control system and delivered APQP, Control Plan, FMEA and Q.O.S. software training.

Consultant- Trident Automotive Inc.

Worked with document creation and review to prepare for Quality Systems (Q.S.) 9001 qualification in areas of quality policy and procedure and work instruction. Company received Q.S. 9001 certification.

SUSPA INC. 1994-1998

A leading manufacturer of lift, support, damping and adjustment devices for the automotive, office furniture, appliance, medical, and industrial markets.

Director, Product Quality

Responsible for supervising staff of 10 in various quality functions and managing a budget of $600,000 and almost $1 million in assets. Directed quality initiatives to ensure ISO compliance and enhance business operation.

Implemented automated data acquisition system providing real-time information to operations eliminating scrap and rework by 2% as compared to sales.

Reduced department staff by 50% while maintaining support of growing product groups through job training and reassignment.

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Minimized external failures costs by 43% through failure analyses providing crucial data for design and process improvements.

Designed and set up new Metrology Lab and received General Motors accreditation.

Limited total cost of quality to a 3% level as compared to sales.

SOURCEONE INC. 1990-1994

Custom injection molder, assembler and tool builder.

Director, Quality Assurance

Responsible for directing work of four staff members daily quality assurance functions including establishing measuring and tracking methods and techniques, training and customer satisfaction.

Implemented Quality Operating System compliant with ISO 9002 requirements.

Delivered SPC training program, video coordinate measuring machine, and automated data acquisition system.

Reduced scrap and rework by 63%

Lead project management initiatives for tier one automotive customer product.

PREVIOUS EXPERIENCE (1979-1990)

Served in positions of increasing responsibility at Lescoa, Inc. in both operations and quality including supervisory duties, developing supplier relations and establishing quality control procedures. While there I worked primarily with Steel Stampings, Assemblies, Paint, Injection Molding, RIM, Die Cast, Welding, Zinc and Chrome Plating.

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JOB RELATED COURSES AND TRAINING

SPC Levels I-Advanced QS/ISO 9000 and ISO TS16949 Auditor

FMEA (Design and Process) ANSI/BIFMA Product Liability

Project Management Various Management and Communications Courses

APQP HMPS Training (Herman Miller Production System-

GD&T Toyota)

MSA Critical Chain for Project Management Training

PPAP Design of Experiments (Taguchi, Shainin,

Traditional)

COMPUTER EXPERIENCE

MS Word, PowerPoint, Excel, Project, Lotus Notes

Powerway, and ETQ Q.O.S Software, IBM Mapics, Outlook

PROFESSIONAL AFFILIATION

American Society for Quality

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