Manager Management

Robyn S. Haynes

**** ******** ****, ***. *

Montgomery, AL 36106

334-***-**** home/ 504-***-**** cell

email: *************@*****.***

Résumé

WORK EXPERIENCE

**-**** - ******* - ******** **** Entertainment d/b/a W.H.E.A.T Charities

7472 Highway 80, White Hall, AL 36040 Position: Key Technician and Network Specialist

Under general supervision, identify, troubleshoot and resolve problems encountered by customers on gaming systems utilizing various servers, desktop systems, and Casino network Internet and other computer technology. Troubleshooting and solving local-area network problems by providing technical support to customers regarding computer hardware and software; installation, testing, certification and troubleshooting network cabling systems. Responsible for vendor coordination and liaison for installation and configuration of network equipment; provides technical expertise to customers regarding gaming software and use; install, configure, monitor and troubleshoot a wide range of network and data communications software and hardware; train users in various gaming software applications, network-related procedures and other duties as required by General Manager.

12-2010 - 04-2011 - A2D, Inc. (broadband utility company)/GrayMatter Technologies, LLC

117 Hayneville Plaza, Hayneville, AL 36040 Position: Network Administrator/Consultant

Responsible for establishing network systems as per the guidance and design specification given by the IT Director at remote sites and managed the requirements of the network organization and report needed changes or upgrades in the network. Responsible for troubleshooting various network and peripheral issues and assorted of network connectivity problems, installation and upgrades to network as required, and reported weekly, monthly and quarterly statistical data of end-user operations to minimize exploitation of company resources. Trained employees about efficient usage of company resources available in the efforts to protect servers from excessive load issues, Auditing of system maintenance for troubleshooting and supported help desk analysis as needed.

08/2009 - 12/2010 Life of Christ Christian Academy

(Previous employ: 01/2004-08/2004 & 11/1999-07/2001)

1851 N. Dorgenois St., New Orleans, LA 70119 Position: Educator's Assistant/Teacher

Job Tasks included one-on-one contact with students with difficulty in class subjects (English, Math, Science, Language, Reading, Computers and History); managed small groups of students for subject matter training, tutored and reviewed students' assignments. Responsible for organizing and planning coursework for students to assist and develop educational skill concepts for learning via the PACE system (Personal Achievement in Creative Education). In addition to student facilitation, duties included computer technical support, networking and technical assistance.

01/2009 - 08/2009 WyoTech, a division of Corinthian Colleges, Inc.

8160 S. Hardy Dr., Ste. 102, Tempe, AZ 85284 Position: Sr. Admin Assistant to Director of Guide Services

Assistant to Director of Guide Services as manager over 40 employees in the financial aid and scholarship funding division. Responsible for daily office operations and management, Coordination of monthly staff events and quarterly awards services for each new enrollment sessions (5 annually). Revamped and managed mass mail out distribution process to potential students; managed the creation, sorting, stuffing and distribution of 1500 - 2500 packets quarterly by a 10 member team; served as backup IT support for in-house staff, supply and equipment procurement officer, Coordinated and directed office move; alternate safety coordinator, and other duties as deemed necessary by Director for departmental functions.

11/2008 - 01/2009 First Watch Ministries (Volunteer)

4703 S. Lakeshore Drive, Ste. 2, Tempe, AZ 85282 Position: Fundraising Coordinator/Site Management Staff

Responsible for developing fundraising efforts and grant writing to accommodate the ministry daily obligations and assist in developing funding resources to support the transitional housing efforts of the down trodden who find themselves homeless, abused, under the influence of drugs/alcohol, and the mentally ill. Also accountable for intake and monitoring of residents housed in four facilities across the South Mountain area with 20 residents (men, women and children; residents vary by location). Responsible for providing computer technical support and management assistance to First Watch Ministries Trustee Board and networking consultant for ministry fundraising activities.

04/2006 - 10/2008 State of Louisiana Department of Social Services - Emergency Preparedness

627 N. 4th Street, 8th Floor, Baton Rouge, LA 70802

Position: Office of Management and Finance - Program Manager - Logistics and Operations

Developed relations to ensure Emergency Preparedness plans for the state continue to progress efficiently and remain current. Provided assistance Emergency Management staff with formulation, development, realignment and implementation revised DSS Emergency Preparedness plans, programs, policies and procedures in accordance with designated timelines for public distribution. Served in the capacity of troubleshooter, information processor, and administrative coordinator during emergencies and/or disasters, these functions transpired on the local, regional and/or statewide levels at the State Emergency Operations Center.

09/2005 - 03/2006 Federal Emergency Management Agency - Intergovernmental Affairs

415 N. 15th Street, Baton Rouge, LA 70802 - Joint Field Office Position: Admin Writer/Outreach Specialist

Created and administered duties related to Intergovernmental Affairs division including coordination of communication with state, tribal and local officials in an 18-parish area to resolve issues, inquiries and concerns resulting from Hurricane Katrina. Function as parish outreach officer responsible for managing the dissemination of messaging to state, local and tribal officials regarding FEMA programs and services. Developed specialized presentations to gather information as a guide/resource regarding FEMA Intergovernmental Affairs section functions for stakeholders and designated as a liaison between other program areas (Housing, Long Term Recovery and Mitigation) within FEMA. Reported daily to division lead, created standard operational procedures and organized teams for regional outreach deployment; Drafted daily, weekly and monthly reports to monitor state, local and tribal officials contacted. Coordinated seminars and workshops to disburse pertinent data/messaging relating to individual parish concerns/issues; Created presentations for briefings on project status updates for parish officials; addressed parish and municipality concerns to secure FEMA aid by designated timelines; Reviewed analyzed data; recommended action plans to overcome delay or denial of project worksheet applications.

09/2004 - 10/2005 Mayor's Office of Economic Development - City of New Orleans,

1340 Poydras Street, Ste. 950, New Orleans, LA 70112 Position: Business Services Liaison

Coordinated work involving the direction of economic development projects and specialized programs designed to foster trends in workforce and economic development. In addition to team leadership and staffing for job development and business services for the New Orleans Workforce Partnership Service Delivery model, met and focused on workforce-related needs of human capacity, business retention and expansion capabilities for New Orleans area's top employers and companies; Supplied continuous distribution of information to local businesses and educated on local, state and federal economic development programs to participate; information supplied by outreach workshops and conferences held to identify local businesses and upstart entities; daily outreach to existing businesses to inform and update of grant and tax incentive programs for participation. Participated in recurrent improvement activities for the New Orleans Workforce Investment Board Partnership established contact with local businesses to present objectives and goals of programs and created weekly and monthly performance reports for universal access and job development teams; Analyzed data collected from businesses and developed recommendations based on company size, industry, location and incentives for company eligibility. Supervised coordination of outreach deployment of designated areas with Business Service Liaisons to streamline administrative efforts, worked with others to develop a repository of information to cross-reference business activities and maintain data for tax incentive applications and company expansion and retention issues.

06/2002 - 01/2004 The Center for Urban and Regional Equity - In cooperation with Xavier University of LA

1050 S. Jefferson Davis Pkwy., Ste. 316, New Orleans, LA 70125 Position: Administrative Coordinator

Managed organized and confirmed donations/contributions/purchases and needs for transition and new staffing positions, coordinated all equipment purchases and arranged for purchase and delivery of supplies needed for operations for non-profit coordinating entity. Analyzed budget for Administrative staff needs for upstart office and ongoing operations; Created preliminary budget proposals to various non-profit organizations. Worked with team of five to prepare grant applications for funding opportunities; facilitated, and presented briefings for potential funders of the non-profit organization research and development projects. Developed grant seeking opportunities, organized and distributed grant proposals to potential funders to secure funding for operations; Coordinated collaborative efforts with the Ford Foundation, Xavier University, New Orleans' business community and the City of New Orleans aimed to assess, develop and coordinate community capacity in an effort to better the economic impact on the Greater New Orleans Area.

12/2001 - 05/2002 Ray Nagin for Mayor Campaign/Transition Team

2900 Poydras St., Ste. 2934, New Orleans, LA 70163 Position: Administrative Coordinator

Liaison for event vendors and strategic team organized and confirmed donations/contributions/purchases and needs. Organized, developed presentations and facilitated meetings for transition team and sub-committees to gain information for transition. Coordinated equipment and supply needs for transition to new location; Ordered/Maintained supplies. Analyzed budget of Administrative staff needs presented to Transition Team, managed back-office staff, and consisted of, Scheduling/Event Coordinator, Receptionist/Volunteer Liaison, Operations Associate, Office Support, Data Entry Operator and Logistics/Operations Associate. Met with constituency to discuss issues related to the community's growth and development; reported findings/information to the appropriate Transition Team Members and the Mayor-Elect; with correspondence to constituency to address concerns. Collected donations and contributions; Prepared checks and deposit tickets for deposit; processed deposits to account; prepared follow-up correspondence to contributors after deposit verification; Managed staff payroll; Disbursed checks to vendors and maintained invoices for payment. Database manager of Volunteers, Contributor and Invited guest (for events) lists; Constructed and executed postage and direct mail database, various campaign communications and office administration.

08/2001 - 11/2001 LA Public Service Commission - District 3

1600 Canal St., Ste. 1400, New Orleans, LA 70112 Positions: Special Projects Assistant/Event Coordinator

Organized and planned Golf Tournaments, Fundraising Receptions, and Special project duties included mail merging for event mail outs. Database management, contributor communication, constituent problem solving, research and data analysis for the 2001 Louisiana State Reapportionment, which affected District 3; Researched and analyzed information presented to the state regarding regulatory issues and served as administrative clerical support as per direction of the Commissioner.

EDUCATION and TRAINING

Colorado Technical University - Online

Degree: Bachelor’s of Network Management

Major: Management of Information Systems

Ashwood University

Degree: Bachelor’s of Science

Major: Management of Information Systems

UC Davis - Sacramento, California

Political Campaign Management - Certificate of Completion (July 2001)

McDonogh #35 Senior High School – New Orleans, LA

High School Diploma – College Prep (May 1992)

Emergency Management Certifications:

NETC Incident Command Systems - IS 300 - 02/07

NETC Incident Command Systems - IS 400 - 03/07

FEMA Equal Rights Orientation Training - 02/06

FEMA Diversity Training - 02/06

FEMA QuickTime Training - 02/06

FEMA Sexual Harassment Training - 02/06

FEMA Individual Assistance Training - 01/06

FEMA Writing Skills Training - 01/06

Government Ethics Training - 01/06

NETC National Response Plan - IS 800 01/06

NETC National Incident Management Systems - IS 700 01/06

NETC Incident Command Systems - IS 200 - 01/06

NETC Incident Command Systems - IS 100 - 12/05

References Available Upon Request

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