Program Coordinator

Kenesha T. Starks

**** ******* ****** ** ****: 202-***-****

Washington, DC 20018 **************@*****.***

Professional Experience:

Ronald Reagan National Airport Washington, DC

*/**-******* Program Coordinator (Student Ambassador Program).

• Assist Student Ambassador Manager.

• Answer telephone; ascertain nature of call and direct calls to appropriate personnel. Retrieve voicemail messages, check email inquiries, fax/file important documents.

• Maintain staff schedule, log in Student Ambassadors hours for payroll and assist with the budget.

• Conduct post inspections for supervisor to ensure that each student is prepared for work.

• Interview and train new employees.

• Assist with the development of the Student web page.

• Provide tours to local schools by escorting them around the airport

• Provide excellent customer service skills to World War II veterans at honor flights

• Help passengers comply with security inspections, find lost luggage, locate cars and navigate through the airport.

• Plan and host parties within the airport

• Respond to all department heads, staff and passengers in a professional manner.

Pizza Hut Washington, DC

9/04-2/07 Cashier/Cook

• Provided excellent customer service to all customers. Received customer’s telephone orders; informed them of restaurant specialties and quoted prices.

• Handled cash and credit card payments.

• Cooked and prepared food for our customers.

• Inspected dining and serving areas to ensure cleanliness and proper setup.

Mayor Youth Leadership Institute Washington, DC

7/04-8/04 Youth Leader (Summer Employment Program).

• Participated in campaigning for government services.

• Attended workshops on Pre-employment work maturity, team building, communication skills, city government structure, public speaking, conflict resolution, community services and college preparation.

• Participated with staff in interviewing several communities about the types of community services within their neighborhoods.

Metro Teen AIDS Washington, D C

2/04-5/04 Campaign Assistant (Community Action Project).

• Prepared literature for our class. Distributed brochures and literature to raise awareness about HIV/AIDS.

• Evaluated various HIV testing sites to see which ones are welcoming to young people. Distributed information about HIV locations that administered free testing to teens.

Kenesha T. Starks Page 2

Sister To Sister Washington, DC

6/03-8/03 Youth Aide (Summer Employment Program).

• Organized programs within the center such as, creating arts/crafts for participants, organizing field trips, parties and assisted with the weekly scheduling of the center.

• Answered telephone and took messages for staff.

Education: Trinity University Washington, DC Business Administration (Bachelors).

Cesar Chavez Public Charter High School for Public Policy

Washington, DC. 2006 Received High School (Diploma).

Accomplishments: 2004 Who’s Who Among American High School Students Nominee. 2001 National Junior Honor Society Inductee. Received several Awards and Certificates throughout Elementary, Junior High and Senior High School.

Computer Applications: Microsoft Word ~Outlook ~ PowerPoint~ Excel~

Internet Explorer.

References Available Upon Request

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