Customer Service Administrative Assistant

Alison A Dolan

**** ********* *****, *** ****, CA 95118

Telephone: 408-***-****

Email: ******.*****@*****.***

Profile: Administrative professional, dedicated, self motivated and hard-working. Offering significant experience in positions requiring effective business support to an organization looking to grow by reaching their goals and achieving success. Excellent typing and secretarial skills. Customer-focused driven and extensive knowledge in all aspects of the office environment.

Skills: MS Outlook MS Word MS Excel

Preferred Position: Administrative Assistant

Experience: 20 Years

Visa Status: Permanent resident. Green card holder.

Experience:

Temporary to Hire Positions July 2010 to Current

Ideo, 100 Forest Avenue, Palo Alto, CA 94301

Receptionist

Greet incoming clients/visitors, determine nature and purpose of visit, and direct or escort them to specific destinations per company procedures.

Handle incoming telephone calls from both internal and external customers.

Communicate with Building Management for any facility problems or maintenance.

Liaise with courier personnel and sign for deliveries

Shiny Toes, 456 North Third Street, San Jose, CA 95112

Receptionist

Responsible for greeting and offering assistance to customers entering establishment.

Managed all incoming and outgoing telephone calls.

Scheduled appointments, maintained and updated appointment calendars.

Checking and responding to voice mails on a daily basis.

Stewart Title, Suite 140, 901 Campisi Way, Campbell, CA 95008

Receptionist

Operated telephone switchboard to answer, screen and forward calls, providing information and taking messages..

Jeppesen Data Plan, Suite 1600, 225 West Santa Clara Street, San Jose, CA 95113

Receptionist

Answer, route and screen the main telephone line, including Denver office.

Greet incoming callers, clients and other visitors.

ScottishPower, Wilderspool Causeway, Warrington, WA5 2XD, England, UK.

December 1991 to July 2010: Revenue Protection Clerical Team Leader

Managed administrative duties required to support the work of the metering department within a large UK utility company.

Supervised the scheduling of visits and arranging appointments.

Achieved an annual target of 1 million GBP by the preparation and issue of energy bills.

Delivered excellent customer service - the skill to promptly resolve complex customer service issues and complaints in both verbal and written communication. Exceptional ability to work with the community to assist them and refer them for special services / assistance and resolve their concerns with products and/or services provided.

Developed good communications with Police, assisting with their enquiries pertaining to illegal abstraction of electricity, adhering to Data Protection Act. Often attending Law Courts as witness to assist with prosecution of offenders.

Achieved 100% sickness absence record by conducting monthly employee 1-1's and sickness absence interviews to promote and maintain optimum attendance amongst staff.

By encouragement of staff to follow procedures at all times, achieved 100% adherence to Health & Safety and Security procedures.

Compile weekly/monthly KPI reports.

Responsible for ordering and maintaining office supplies.

Knowledge and the capacity to learn new IT systems quickly.

The ability to multi-task as well as demonstrate a sense of urgency.

Pendy Plastic Products Ltd, Deeside Industrial Park, Deeside, North Wales.

July 1983 to November 1991: Sales Office Administrator

Processing customer orders of plastic garment hangers.

Control of export orders and documentation.

Purchase accounts supervision including preparation and issue of customer invoices.

Dealing with sales and purchasing customer complaints and enquiries.

Relief receptionist duties and general office duties.

Education:

Carlett Park College of Technology, England, UK.

(Equivalent to Heald Business College)

Royal Society of Arts secretarial qualifications gained.

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