RAISA R. FRADMAN
Brooklyn, NY 11230
*.*******@*****.***
EXPERIENCE:
Wee Doo Services, Brooklyn, New York 02/2010-Present
Executive Assistant/ Full Charge Bookkeeper
• Prioritize and manage the executive’s functions and daily activities.
• Manage personal and business credit cards, bank accounts and mortgages, and lowered monthly balance of all credit cards by nearly 95%.
• Keep financial records that track a company's expenditures, profit and loss, cash flow, and other financial activities.
• Perform complete bookkeeping activities involving accounts payable, accounts receivable, preparing payrolls, tax reports, and customers’ invoices.
• Responsible for collections and delinquent accounts.
• Resolve difficult collection issues through means of consistent yet courteous contacts resulting in nearly 80% success debt recovery.
Broadway Photo Co., Brooklyn, New York 10/2006-12/2009
Billing and Verification Department Assistant Manager
• Supported the manager supervising and coordinating the responsibilites of the day to day functions of the department.
• Provided excellent customer service by providing information, resolving problems and answering any inquires that may come up during an order.
• Provided guidance and motivation for employees to achieve peak productivity and performance.
• Assisted with training of employees to enhance customer service skills and to grow with the company.
• Checked that all transactions are accurate and all billing policies are followed.
• Handled a multi-line telephone system and backed up the incoming queue as needed.
• Ran several different reports for upper management and approved orders for shipping.
Zager Watch Co. , New York, New York 05/2004-01/2006
Customer Service Representative
• Processed new retail account applications and set up new retail accounts.
• Responsible for creating new orders; checked and followed up on existing orders and backorders, and checked availability of stock and prepared purchase orders for items low on stock.
• Answered customer queries, solved complaints, and provided detailed information on the new products.
• Kept track of all new merchandise and updated database with new styles and descriptions, kept track of salesmen’s line and commissions, prepared weekly sales reports for salesmen.
• Voluntarily assumed expanded responsibilities during staff vacancies.
Gelbfish & Co. , Brooklyn, New York 08/2003-04/2004
Administrative Assistant
• General clerical duties, including filing, typing, faxing, data entry, copying, and opening and sorting incoming correspondence, answering telephones, redirecting callers and taking messages; preparing outgoing packages and tracking orders via WorldShip.
• Update personnel information; followed up on accounts receivables.
EDUCATION:
University of Phoenix, Phoenix, Arizona
Major: Bachelor of Science in Business with emphasis in Finance Expected graduation date: January 2014
SKILLS:
Extensive knowledge in QuickBooks, and Microsoft Office (Microsoft Word, Microsoft Excel, Microsoft Outlook); basic knowledge in Arcust; conversational Russian. Type 50-60 wpm.