Business Data Analyst

CHRIS BOURAS

Queens, NY | Mobile: 347-***-**** | Home: 718-***-**** | E-mail: *****.******@*****.***

SUMMARY

Detail oriented and focused Business Analyst with unique blend of expertise in business / finance and technology. Knowledgeable in financial trading system application releases, technology, process improvement and project management.

CAREER HIGHLIGHTS

• Delivered critical projects within budget and deadline through Rational Unified Process and other project management practices

• Re-engineered complex processes through the use of MS Access and Encompass tools for faster customer response rates leading to

50% increases in credit card promotional offer acceptance

• Led budget research analysis efforts to develop cost metrics for the fixed income department leading to a 30% increase in funding

• Developed detailed training manuals and checklists for process automation and system enhancements for seamless integration

TECHNICAL SKILLS

Rational Unified Process (RUP), Business Requirements Documentation, Process Flow Diagrams, Use Cases, data normalization, trading system applications, client/server architecture, MS Office Suite, Visio, SharePoint, Oracle 8i, SQL Plus v10, SAS, HTML, C++, C, Java, ClearQuest, CMS, Encompass Designer, Mercury Quality Center (HP QTP)

PROFESSIONAL EXPERIENCE

Credit Suisse, New York, NY 08/2009 – 12/2009

Business Data Analyst – Information & Data Management, Consultant

Worked within the Corporate Real Estate & Services department of the CFO division, and maintained corporate staff information including details of geographic locations, cost centers, contact information, as well as the authorization/approval database.

• Coordinated with back-end Global Authorization Database (GAD) subject matter experts to re-engineer and automate the existing

expense authorization process leading to faster reimbursement handling and efficient audit trails

• Performed maintenance of the CRES database through data querying and automated batch jobs within MS Access

• Executed staff coding and issue resolution within Oracle-based forms, resulting in record mapping, merging, and system access

• Conducted world-wide geo location mapping using database and audit research, to update the office locator with pin-point

accuracy vital to all CS business travelers

Citigroup, Long Island City, NY 02/2008 – 01/2009

Business Data Analyst - Database Marketing Analysis, Consultant

Worked within the credit card branch of Citigroup and interacted with risk / decision management, and marketing teams to implement marketing strategies targeting over 40MM existing card members.

• Coordinated with third party vendor Acxiom, and internal teams to re-engineer and standardize existing audit processes using

MS Access, resulting in a profit increase of 40%

• Developed an end-to-end process manual of the new process initiative for documentation and training purposes

• Corresponded with marketing program managers to provide statistical data on marketing campaign volumes, within Excel reports

• Analyzed data using statistical functions and pivot tables, performed ad-hoc analytics based on SQL reports, and prepared

detailed recommendations for cross functional teams based on results

• Ensured daily integrity of marketing initiatives by running online / Microsite, direct mail, and email campaigns through SQL

and SAS audits

JP Morgan Chase, New York, NY 06/2007 – 12/2007

Business Analyst - Fixed Income, Consultant

Liaised between business end-users and fixed income technology, to effectively analyze business requirements and implement enhancements to trading system applications.

• Advised business users on options, risks and costs, recommended business priorities, and documented and assessed business

requirements to service operation

• Directed projects to guarantee appropriate resource scheduling, and meeting deadlines through proper meeting coordination

• Utilized Rational Unified Process for software engineering to ensure high quality software from project initiation to completion

• Collaborated with developers on test case design during system software releases to ensure successful project launches

• Evaluated system application costs to determine that 20% were not feasible, which opened up funding for the following quarter

Social Security Administration, Queens, NY 09/2005 – 03/2007

Benefits Analyst

Performed detailed audits on thousands of customer accounts in order to accurately disperse funds such as retirement, disability, and worker’s compensation.

• Reported benefit allocations to the district office on benefit entitlement / non-entitlement via coding within proprietary systems

• Investigated, resolved, and responded to inquiries regarding benefit discrepancies through proprietary phone and coding systems

Brooklyn College → IT Department (ITS), Brooklyn, NY 03/2005 – 09/2005

Information Technology Operations / Help Desk Analyst

Troubleshot various computer devices, installed network / wireless connectivity, and corrected software / hardware issues for ten thousand students and faculty members throughout the college campus.

• Conducted in-depth wireless and networking based training to students and faculty for enhanced research and connectivity usage

• Deployed standardized college software applications to computers and laptops through the use of Norton Ghost image cloning

Thomson Financial & DTCC → Omgeo, New York, NY 06/2004 – 09/2004

Information Technology Operations, Internship

Performed desktop support and configuration services for over one hundred employees within a mid-sized financial software development company.

• Championed weekly teleconferences with onsite and offsite teams to resolve issues and discuss plans and initiatives

• Monitored wireless performance through the use of network commands within a multi-platform network

• Performed PC / laptop rollouts based on the new floor plan for Directors / VPs of the company in a timely and effective matter

Bull & Bear Consulting (BNBC), New York, NY 02/2004 – 05/2004

Information Technology / Desktop Support - Hedge Funds, Internship

Provided IT expertise, specifically dealing with PC and software purchases as well as researching the technologies and infrastructure for servers to an expanding fast paced hedge fund company.

• Conducted IT purchasing decisions through the use of budget analysis and the evaluation of company needs and requirements

• Installed and configured computers and corrected software / virus issues for currency trading, accounting and marketing teams

EDUCATION

BERNARD M. BARUCH COLLEGE - CUNY, New York, NY 01/2000 – 12/2003

B.B.A. in 2003 | Major: Computer Information Systems | Minor: Finance

• Graduated Cum Laude with Overall GPA 3.50 | Major GPA 3.80

• Golden Key International Honors Society, CISS Society, National Dean’s List 2000 - 2003

CERTIFICATIONS

NYSIA and CISDD MCSE & A+ Training 09/2004 – 03/2005

Attended an intensive, hands-on certificate preparation course in IT server administration.

o Courses: Windows and Exchange Server 2003, Microsoft SQL Server 2000

o Certification: MCP Certified (Microsoft XP) - May 2005

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