Administrative/Medical Assistant Healthcare Customer Service

Location:

Posted:

July 05, 2012

Amanda Ramos

**********@*****.***

Profile

•10 years experience in medical and administrative support for Air Force military members

•7 years experience in managing day-to-day operations of teammates within the duty section

•2 years experience in daily face-to-face, telephone, or email correspondence with members

•2 years experience in data entry and the processing, tracking, and filing of member records

Education:

B.A., Communication Disorders, Our Lady of the Lake University

A.A.S., Allied Health, Community College of the Air Force

Airman Leadership School, U.S. Air Force

Relevant Experience:

Medical/Administrative Assistant, U.S. Air Force Contractor:

•Coordinated, managed, and scheduled patient activity and referrals during pilot exam process

•Identified, interpreted, and applied medical standards on all physical examinations assigned

•Performed data entry into PEPP and AIMWTS systems based on medical tests and findings

•Generated, processed, tracked and filed member records throughout the examination process

•Completed member files accurately and on time in accordance with established deadlines

•Ensured appropriate levels of documents/supplies were available for team member use

•Maintained liaison with military members and physicians via telephone, email and fax daily

•Held the Lead Tech position, which involved directing peers in day-to-day operations

Aerospace Medical Technician, U.S. Air Force Enlisted:

•Served as Patient Advocate for duty section; worked to effectively resolve any patient concerns

•Functioned as Shift Leader for 6 technicians on duty, and supervised 2 enlisted members

•Trained incoming staff members on daily procedures/duties and performance expectations

•Assisted administrative personnel by performing patient reception and telephone duties

Employment:

Medical/Administrative Assistant, Eagle Applied Sciences & Terra Health

•Provided administrative support and services for members entering the Air Force pilot program, 2008-2010

Aerospace Medical Technician, U.S. Air Force:

•Provided medical and administrative support to military members and physicians in the hospital and clinical setting, 2000-2008

Skills:

MS Office - Word, Excel, PowerPoint, Outlook.

Experience using multi-system programs for processing and tracking member records

Ability to efficiently and competently obtain any licenses or training applicable to this position

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References: Laura Herrera, Quality Assurance Analyst I

Alan Carlson, Biomedical Systems Analyst III