Customer Service Manager

James L. Hodson

*** ****** **** *** * Henderson, KY 42420 765-***-**** *****.******@*******.***

Objective

To provide the best customer service possible to every person. To Use my skills as a Service Advisor to help a dealership grow to its full potential.

Skills Summary

Detail Oriented

Parts And Service Oriented

Quick Learner Trustworthy

Compassionate

Multi-tasking

Customer Service Specialist

Professional Experience

PARTS AND SERVICE DIRECTOR

To provide the best customer service to each person.

Assign techs their jobs for the day.

Upsell additional work that is needed and recommended.

Sell and order parts.

Keep records of all transactions.

File warranty claims.

Stay up to date on all recalls.

Employment History

CHAMPION FORD REO – Reo, IN

Parts and Service Director, September 2011 to Current

BRIDGEVIEW COFFEE – Henderson, Ky

General Manager, July 2010 to September 2011

DELPHI AUTOMOTIVE – Kokomo, In

Team Leader, August 2006 to January 2009

Advance Auto Parts – Kokomo, IN

Assistant Manager, October 2003 to August 2006

Education

CARROLL HIGH SCHOOL

Diploma, 2001

References Available Upon Request

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