Manager Customer Service
Resume:
Brian T. Parks
Lithia Springs Georgia, 30122
******@*****.***
Summary of Skills
To obtain a challenging position that will not only utilize my diverse capabilities, but one that will allow me to contribute education and job experiences.
Education
DeVry University
Bachelor of Science, Technical Management October 2001
Associate of Applied Science, Electronics June 1996
Professional Experience
Swank Audio Visual- Technician, Coordinator, Assistant Director March 2007 – Present
• Set up, strike and assist in all aspects of Audio Visual for assigned rooms
• Interface with clients to ensure their Audio Visual meets their approval
• Knowledge of all Audio Visual equipment, room sizes and set ups
• Direct workflow of Audio Visual team members
• Conveys sales information to clients and perform sales duties as needed
• Work closely with clients to enhance and upgrade audio visual needs in order to ensure client satisfaction and to increase revenue
• Develops and trains Coordinators and Technicians on standards and company procedures
• Complete daily flow sheets, billing and transfer paper work
Cracker Barrel, Shift Leader, Cashier, Skill Trainer, Server (Part-Time) June 2004 – May 2011
• Fulfilled dining requests and provided customer service to enhance the dining experience
• Perform duties outside of the scope of serving (e.g. supply management, training, cashier, auditor etc.)
• Proficient in operating pre-check machine and register
• Comply with federal, state, and local standards of food handling
• Prepare workstations for incoming shifts for more efficient work rotation
• Monitor dining room at all times for proper seating assignments, service needs and safety
Unity Productions, Assistant Sound Engineer (On call) September 2003 – Present
• Assist in all aspects of sound and video production
• Coordinated and assist in sound reinforcement and Audio visual for the assigned venues
U S Technologies, EMI/EMC Group Leader March 1996 - December 2003
• Interfaced with clients to obtain information, samples and documentation for testing and report purposes
• Assisted Engineering Manager with final report assessment and approval for EMI/EMC related reports.
• Performed extensive quality checks to ensure equipment optimal operation
• Informed Lab Manager regarding disciplinary and /or training type problems with personnel
• Effectively trained and supervised compliance technicians
• Working directly with Marketing, Engineering and/or Lab Manager to schedule EMI/EMC tests, sites, reports and EMI/EMC personnel
Hyatt Regency, Bellman/Driver March 1996 - December 2003
• Replacement for managers in their absence and during transitions
• Provided information to guest upon check-in concerning local attractions and events
• Drove VIP’s to and from airport, restaurant and special events
Community Service Activities
Ben Hill United Methodist Church March 1999 – May 2005
Assistant Sound Engineer: Camera Operator: Video Director (Volunteer)
Anointed Voices - Chaplin
• Worked with Mackie, Yamaha, Soundcraft and Allen & Heath mixing console equipment
• Coordinated sound reinforcement and A/V needs for 3,000 member church services and special events
• Developed knowledge of the Panasonic Digital DA7, Digidesign, Protools, and Adobe Premier applications
TECHNICAL KNOWLEDGE
Working Knowledge of:
• Windows 95/98, Windows 2000, Windows NT, XP, MS Office
• Operation of Xerox DocuColor 2045, Xerox Phaser 7750, cutting, folding and binding equipment
Contact this candidate