DIANA VALENTI

RENO,NEVADA

PHONE: 775-***-**** icl61m@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Highly motivated, organized and multi-tasking Administrative Professional with extensive experience

working in cGMP and ISO certified environments. Expert in creating Excel spreadsheet solutions to

analyze data, support cost effective results and increase productivity. Excellent verbal and written

communications leveraged in defining and communicating SOPs, quality auditing and compliance procedures.

Expertise in:

* Project Coordination

* Data Analysis

* Customer Service

* Documents, Reports & Presentations

* Confidential Records Management

* Scheduling / Calendar Management

* Haz Mat, Safety & Operations Training

* Compliance / Internal Quality Audits

* Insurance

Proficient Computer Skills: MS Office, with advanced Excel skills, database Administration, SAP, ERP, computer based Training Program administration, and ISOtrain Learning Management System database

PROFESSIONAL EXPERIENCE

PFIZER (formerly Wyeth Pharmaceuticals) – Sparks, NV 2004 – 2011

Distribution Center Training Coordinator (2005 – 2011)

* Organized all training for 45-employee site and participated in nationwide programs to develop

training metrics and SAP Inventory Management implementation training.

* Administrated Learning Management System Database to develop curricula and ensure federal regulatory

compliance with FDA, EPA, GMP, OSHA, as well as corporate policy. Supervised and trained 10 trainers.

* Developed and delivered training in EHS, cGMP, ISO, Dangerous Goods, computer applications, and

databases.

* Scheduled and organized training, events and travel

* Created and maintained 3 new methods that evaluated training effectiveness nationwide using MS Excel.

* Developed numerous site Quality Control and Production Control metrics that spotlighted opportunities

for improvement which resulted in many site projects. Led project planning, organization and delivery

of highly successful Disaster Preparedness day event.

* Earned Best Practice Award for launching major site project to automate and simplify accessing the

correct Job Aid or SOP using touch screen and flowcharts.

* Served as Quality Council Member and performed comprehensive internal audits for adherence to

procedures. Leveraged findings, and took corrective actions that created value-added process improvements

and reduced opportunity for error.

* Authored and reviewed SOPs for the site and integrated into communications / training.

* Served as site Records Management Coordinator to manage organization of appropriate retained records,

space allocation, and time period compliance.

* Safety Consultant / Lead First Responder

Distribution Control Analyst (2004 – 2005)

* Developed and maintained standardized quality control and production control metrics.

* Served as ISO Quality Coordinator and performed accurate internal quality audits as member of Quality

Council.

* Wrote and reviewed site SOPs concerning distribution operations.

DIANA VALENTI PAGE TWO

PHONE: 775-***-**** icl61m@r.postjobfree.com

SPHERION Temporary Staffing Agency – Reno, NV 2003 – 2004

Administrative Assistant for Wyeth Site Manager (temporary hire)

* Provided administrative support, answered phones, greeted guests, arranged travel, and managed spreadsheet

reports.

* Held an employee benefits seminar to communicate major plan changes.

* Hired on at Wyeth as permanent employee based on excellent performance.

MARSH INSURANCE BROKERAGE (formerly Sedgwick) – Reno, NV 1996 – 2003

Employee Benefits Client Service Representative (1997 – 2003)

* Marketed employee benefits under a broker, for > 100 companies, researched benefit options, and prepared

presentations, including plan documents for brokers.

* Exceeded quality and production goals in medical claims review of 20 monthly claims, in addition to conducting mediation, and performing analysis reporting.

* Designated as Trainer for ISO 9001, Auditing, Computer Applications & Databases.

* Supervised >10 Auditors as Lead ISO Internal Quality Auditor for adherence to procedures.

* Developed several Excel plug-in programs, complex spreadsheets and systems that improved overall

efficiencies.

* Discovered $1M+ revenue toward commissions by using Commission Calculator to handle >100 different

commission schedules.

* Created efficient project calendar and managed regulatory / legal requirements for hundreds of companies

for 67 employees, statewide.

* Created Excel spreadsheet formulas and macros that simplified process and resulted in 90% improvement in time

savings and error reduction.

* Served as back up for Receptionist, maintained office equipment / supplies, and managed site records.

ISO Certification Quality Coordinator (1996 – 1997)

* Earned $5,000 bonus and promotion for successful completion of project that included authoring of SOP’s,

Lead Auditor, and Data Analyst functions.

PREVIOUS EXPERIENCE

Grew through successful earlier roles including: Insurance Representative with Colonial Life & Accident,

Financial Planner with Waddell & Reed Financial Services and as a Casino Dealer.(Details available upon request.)

EDUCATION & PROFESSIONAL DEVELOPMENT

Computer Science Coursework – Truckee Meadows Community College, Reno, NV

General Studies – Orange Coast College, Costa Mesa, CA

Graduate – No. NV Insurance School; held NASD Series 6 & 63 Licenses and Life, Health & Annuity License

Memberships – American Society for Training & Development (ATSD) & American Society for Quality (AQS)

* AQS Certified Lead Auditor

* Certified Behavioral Safety Specialist; CBSS

* Six Sigma Belt (used for statistical analysis)

* OSHA Certified Safety and Health Practitioner

* GSI Certified Dangerous Goods Training Administrator; 49 CFR, IATA & IMDG

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