Manager Front Desk

So-Jin (Sophie) Lee

*** **** **** *-***

Devon, Pennsylvania 19333

Cell Phone: 401-***-****

E-Mail: icimzt@r.postjobfree.com

EDUCATION

The Pennsylvania State University, University Park, PA Summer 2010

Bachelor of Science in Hotel, Restaurant and Institutional Management

EXPERIENCE

Wayne Hotel, Wayne, PA

Front Desk Clerk / Night Audit - October 2010 – Present

*Operate cash drawer, handles cash, checks and credit card payments

*Balance guests’ accounts and maintain room availabilities

*Make and confirms reservations via telephone, in person, and Travel Click (Guest Management Solution)

*Address inquiries pertaining to hotel services, registration of guests, shopping, dining, and activities in area

*Arrange transportation and collect and distribute messages for guests

*Balance revenue at the end of shift and secure patrons valuables in safe

*Create Segment report, Flash report, and Revenue report

Adolescent Advocates, Rosemont, PA

Administrative Assistant - January 2011 – April 2011

*Oversee all aspects of office coordination and complete other duties as assigned by CEO

*Coordinate and maintain records for staff, office space, and budget preparation

*Collect and maintain inventory of office equipment and supplies

*Assists in special events, such as prepare presentations, panels, and organize files

*Attend meetings and give input personal perspective and organize employee biographies with high security

The Pennsylvania State University, University Park, PA

Advanced Food Production and Service -June 2010 – August 2010

*Research, describe and produce an authentic restaurant environment from a selected theme

*Demonstration of technical responsibilities involved in the development, production and evaluation of a wide range of food service systems including: sales, menu planning, recipe development and evaluation, pricing, purchasing, facilities management, personnel management and financial management

*Operational needs and potential problems in a food and beverage operation during production and service

*Timely and effective managerial problem identification and decision-making abilities

*Interpersonal and teamwork skills both within a management team and with classmates as employees

*Interaction with guests and evaluation of guests’ dining experiences

The Nittany Lion Inn, State College, PA

Front Desk Clerk - March 2009 – June 2010

*Greeted guests and helped employee to get departments’ keys

*Assisted Front Desk with check-in, check-out, reservations, coordinating housekeeping requests, and handling emergencies

*Addressed guests’ requests and complaints efficiently and professionally

*Processed all payments according to established procedures

Radisson Airport Hotel, Warwick, RI

Front Desk Clerk / Night Audit T.A - May 2008 – August 2008

*Arranged rooms, generated F&B Daily Revenue Audit and Manager’s Daily Report

*Provided guests with assistance during the check-in, check-out processes and throughout their stay

*Handled guest complaints and resolved guest issues with 100% satisfaction rate and providing Yes I Can! hospitality according to company standards

*Instructed, supervised and graded up to 3 interns on a daily basis; ensured they received the correct experience

Radisson Airport Hotel, Warwick, RI

Internship - March 2008 – May 2008

*Assisted various departments: Front Desk AM & PM, Housekeeping, Front Desk/Night Audit, Kitchen, Dining, and Community service at the Ronald McDonald House of Providence, Providence, Rhode Island

*Completed internship with 385 hours of work experience in eleven weeks

Lotte Hotel, Seoul, South Korea

Banquet Server and Translator - May 2006 – August 2006

*Assisted the planning of BEOs (Banquet Event Orders) for international groups

*Revised managing international guests’ conferences and meetings and participated in training new employees

*Created schedules for English-speaking guests and provided directions

SKILLS

*Fluent in Korean and English and conversational in Japanese

*Quick learner, willing to relocate and comfortable in a variety of settings

*Proficient in office equipments, Opera System, Visual One, Word, Excel, PowerPoint, and Photoshop

* Apperceive in produce Revenue and Project P&L forecasting and analyzing and create Flash Reports and Variance Analysis

HONORS, CERTIFICATES, AND ASSOCIATIONS

* “Guest Pride” award from the Nittany Lion Inn for excellent guest service employee – March 2010

*Member of Penn State Hotel & Restaurant Society – September 2008

*Food Safety Manager Certification, National Registry of Food Safety Professionals – November 2007

*Community Service: Served food and goods to homeless people through local church program

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