Customer Service Sales

Resume for Heidi Roberts LEED AP NCIDQ

**** ********* ** ****** ** 27713

919-***-**** - ****************@*****.***

Objective

. My objective is to be an integral part of a dynamic business environment,

at the forefront of inspiring and excellent products and services which

deliberately improves work or home environments, implements environmentally

sound principals, provides inherent flexibility and functionality, and

perpetuates long term business relationships.

Skills and Experience

Highly personable client oriented professional with seven plus years of

experience in account management, proposal and bid preparation including

LEED projects, project development, project management, specifications,

quality assurance, construction management, custom furniture and product

design and marketing. Experienced in Corporate, Higher Education, Civic,

Healthcare Design

. Talent for identifying customer needs and presenting unique and

appropriate solutions

. Demonstrated ability to gain client trust and provide exceptional follow-

up, leading to increased repeat and referral business.

. Expertise in resolving design issues in the field

. Proficient with Microsoft Office System (including Microsoft Word, Excel,

PowerPoint, Access, and Outlook ). Act! QuickBooks, AutoCAD, Photoshop,

Sketchup, some Revit

. Experienced at preparing presentation boards and presenting design

solutions to clients, Time Management, Multi-Tasking, Customer Service,

Office Management, Office Administration

. NCIDQ Certified, LEED Accredited Professional

Degree

. Oklahoma State University

. BSc Interior Design (FIDER Accredited)

. Minor Graphic Design

Qualifications

. NCIDQ Certified 10-01-2002 Certificate Number 018286

. LEED AP

Affiliations

. ASID- Alumni, International Interior Design Association

. IIDA- Alumni, Steering Committee

. USGBC- Leadership in Environmental Education and Design

Employment

Interior Designer 1991-1992

K enig + Neurath Office Furniture London, England

Primary responsibilities included corporate office furniture planning and

configuration and London Showroom design.

Interior Designer 1992-2001

Antler Office Equipment London, England

Primary responsibilities included programming, field verification, space

planning and installation of corporate environments for large Blue chip

companies such as British Broadcasting Corporation, Price Waterhouse,

Southern Water and The London Borough of Sutton. Also was responsible for

product sales and general interior finishes selections.

Interior Designer 2001- July 2007

PSA-Dewberry, Inc. Tulsa, Oklahoma

Responsibilities include all aspects of Interior Design Programming, Design

Development, Construction Documentation and Construction Administration for

new build and remodel construction projects with project size up to 195,845

SF and total value up to $48 Million. Additionally responsible for

procuring and supervising the installation of monumental works of art by

internationally acclaimed sculptors and the coordination, layout, design

and finish selection of furniture bid packages of $1.8 Million. First and

Second Place ASID Design Awards for McAlester Regional Wellness Center, and

the Ardmore Convention Center.

Higher Education Experience

Lead Designer-OSU Tulsa Advanced Research and Technology Center, Tulsa

Community College First Stop and Food Service Projects, Carl Albert

Classroom Buildings Poteau and Sallisaw, Carl Albert Joe White Library

Poteau, Eastern Oklahoma State College Student Life and Learning Center

Team Designer-Union Schools, Booker T. Washington, Tulsa Community College

Wellness Center

Public Experience

Lead Designer-Ardmore Convention Center (2nd Place Design Award)-McAlester

Regional Wellness Center (1st Place Design Award)-YMCA Dickenson Tulsa

Team Designer-Council for Law Enforcement Education and Training

Religious Experience

Lead Designer-First United Methodist Church Children's Center

Healthcare Experience

Lead Designer-St. Francis Sleep Center

Team Designer-Southwest Regional Medical Center, Cancer Treatment Centers

of America, Trauma and Emergency Triage Remodel St. Francis Hospital,

Telemetry Patient Unit Saint Francis Remodel,

Interior Designer July 2007- October, 2008

Little & Associates, Inc. Durham, N.C. 27701

Responsibilities include all aspects of Interior Design Programming, Design

Development, Construction Documentation and Construction Administration for

new build and remodel construction projects with project size up to

400,000SF and total value up to $187M. Additional responsibilities include

coordination, layout, design, and administration of large furniture

packages.

Public Experience

Lead Designer-Wake Forest Town Hall

Justice Experience

Lead Designer-Wake County Detention Center Phase II

Interior Designer March to April 2009

Habitat for Humanity Durham, NC

Design layout of new store plan relocation project

Prepare and price all donated goods, retail sales

Customer Service, Marketing and Office Manager April 2009- September 2009

IES, Inc. Cary, NC

Responsible for Sales generation and closing, full customer service duties,

preparing all estimates and invoices and maintained vendor accounts.

Designed all marketing materials and negotiated advertising agreements with

magazine, television, and internet companies. Prepared work orders for

installation crew. Schedule and prepared materials for sales executives in

the field.

Interior Designer and Sales Associate September 2009 - January 2012

Signature Flooring Inc Mebane, NC 273

Account management, estimating and bid preparation, project coordination

and management, interior design and materials and finishes selections.

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