Body Shop Manager

Percy Gonzales

**** ****** **.

San Jose,Ca. ****8

Phone 408-***-****

Cell 408-***-****

E-Mail: *****.********@*****.***

Professional Summary

Auto Collision Manager, I have 25 plus years in the Auto collision industry, both Collision, and Insurance related, I have been working for the same collision repair dealership group for the last 20 years, started as an estimator, than to D.R.P. team leader, and estimating supervisor, currently I am the General Manager , and we currently employ 32 people in our shop, I have been trained with the Lexus, BMW, Mercedes Benz factory certification programs, including all of the Aluminum repair and replacement, I can use my experience, to train, control expenses, project new goals to achieve quality repairs, with minimized cycle time, and I am a bilingual person, that can communicate with employees of Spanish decent.

Committed to deliver Quality repairs, Customer-service focused, to achieve a high level of C.S.I.

Areas of Expertise

Sales performer,Training and ● Hiring/Firing

development in optimizing ● Recruiting

estimates and Booking Jobs, to ● Interviewing experience

deliver above average business ● Negotiation skills

income. ● Complex problem solving skills

DRP Team Leader, coordinating and supervising

estimators to meet All of the Insurance companies ● Employee coaching

requirements, in Cost per claim, CSI, and cycle time ● Quality assurance

Work Experience

Auto West Collision

San Jose, CA.

Body Shop Manger

June 1991 to Present

Managed Body shop, shipped over 6 million per year in sales with a team of 4 estimators and 25 production personnel, coaching them to optimize every estimate, to achieve a good profit, maintained an average of 42 to 46 %G.P., including parts, labor, sublet and materials. Worked closely with Dealer Coordinators to, participated in the sales promotions, to create business opportunities for the shop.

monitored all DRP compliances, to maintain a good cost per claim, cycle time, and CSI with the Insurance coordinators

Conducted daily meeting with estimators, production manager, parts people, and Q.C. inspector, to hit out weekly target in sales and daily delivery of vehicles, with minimum issues to none, to maintain a high level of customer satisfaction.

Certifications

Mercedes Benz/B.M.W/Lexus

San Jose, Ca., USA

shop certification

certification classes, in collision essentials, structural repairs and replacement, including technical procedures on the replacement of aluminum structures on B.M.W. and Mercedes Benz, diagnostics on S.R.S systems, steering and suspension adjustments, and replacement, the incorporation of advanced tools to work and repair structures with Celette Bench, and the utilization of spot welders to meet the compliance in the structural replacement and welding of parts.

Professional Affiliations

California Auto Body Association.

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